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- Identity Management Route to Value: A Path to Effective Business Service Management
- Securely deliver the right information to the right people at the right time. BMC Software Identity Management enables compliance with internal and external requirements, reduces vulnerability to security breaches, contains costs, and improves operational efficiency and effectiveness. Find out more in this complimentary white paper. Get it now!
- Tags: BMC Software Inc., Business Service Management, Identity Management, BMC Software Identity Management, It Management, Authentication/Encryption, It service Management, Security
- White papers
- UPMC Automates Critical Processes Tied to Patient Care With Business Service Management
- The University of Pittsburgh Medical Center enjoys a strong national and international clinical and research reputation, drawing patients from throughout the United States and across the globe. The challenge faced was transitioning to paperless patient records across the UPMC system while maintaining high availability across a dynamic IT environment. The...
- Tags: BMC Software Inc., Patient, Business Service Management, UPMC, University Of Pittsburgh Medical Center, It Management, It service Management
- Case studies
- Centrica Adopted Business Service Management Strategy to Transform Systems Management
- Centrica plc, with 40 million customers worldwide, is a leading supplier of essential services such as energy management and supply, telecommunications and home services through companies including the Automobile Association AA, British Gas and One.Tel. The challenge was to implement a next-generation, unified enterprise management system to assure continuous application...
- Tags: Centrica, Enterprise Management, BMC Software Inc., Business Service Management, Systems Management, It Management, Utility Computing, It service Management
- Case studies
- International Hospital Group Improves Financial Applications, Gains Over $56 Million in Benefits With BMC Software's BSM Solution
- An international hospital group headquartered in the United States, in pursuit of operational excellence, was looking to provide IT services that operate in a predictable way. In the short term, it wanted to improve the performance of critical financial applications, and set and meet service level goals for those applications....
- Tags: BMC Software Inc., Hospital, Financial, Business Service Management, Benefit, Financial Application, Vertical Industries, Financial Planning, Financial Accounting, Roi/Tco, Operational Accounting, Healthcare, Enterprise Software, Software, Finance, Managerial Accounting
- Case studies
- Cerner Applies Business Service Management Methodology in the Healthcare Industry to Ensure Availability of Critical Care Systems
- Cerner Corporation is the leading supplier of information technology to the healthcare industry, helping more than 1,500 clients worldwide eliminate error, variance and waste in the health care process. The challenge was to link IT components to the goals of the business to ensure availability of applications that support health...
- Tags: Cerner Corp., BMC Software Inc., Business Service Management, Health Care, Vertical Industries, Benefits, Healthcare, It Management, Enterprise Software, Software, Human Resources, It service Management
- Case studies
- Change and Configuration Management Route to Value: A Path to Effective Business Service Management
- Change and Configuration Management Route to Value™: A Path to Effective Business Service Management
- Tags: BMC Software Inc., Business Service Management, Configuration Management, It Management, It service Management
- White papers
- Incorporating SAP Into a Business Service Management Strategy
- This webcast explains how essential SAP processes can be included in an overall cross platform production management solution, but can also be incorporated into critical business management monitoring, enabling IT to fulfill all of their business priorities.
- Tags: BMC Software Inc., Business Service Management, SAP AG, It Management, It service Management
- Webcasts
- Maryville Technologies Uses the BMC Business Service Management Methodology to Link IT to Business Goals
- Maryville Technologies' core services can be summarized as enterprise management, information technology infrastructure, applications deployment and enterprise applications integration. The company wanted to link IT components to business goals to ensure availability of applications that support business processes. Maryville Technologies chose to expand on their existing relationship with BMC to...
- Tags: BMC Software Inc., Service Management, Information Technology, Business Service Management, It Management, It service Management
- Case studies
- Automated Discovery: The First Step Toward Business Service Management Success
- Organizations are under more pressure than ever to ensure that IT resources and processes align closely with business objectives. To reach this goal, forward-looking organizations are adopting Business Service Management BSM to ensure that everything IT does is prioritized according to business impact, enabling IT to proactively address business requirements...
- Tags: BMC Software Inc., Information Technology, Business Service Management, Strategy, Management
- Webcasts
- Telekurs Services AG Achieves Business Transparency Using Business Service Management (BSM)
- With its platform of services for obtaining and analyzing financial information, in payments and in card-based transactions, Telekurs Group has forged a leading position in the market. Internally they saw opportunities to increase efficiency in the areas of incident, problem and change management. The central BMC Configuration Management Database CMDB...
- Tags: BMC Software Inc., QA, CMDB, Business Service Management, Change Management, It Management, Tools & Techniques, Management, It service Management
- Case studies
- Drive Business Service Management With BMC Remedy Knowledge Management
- As the market share and growth leader in service desk software, BMC has acquired KMXperts as part of its strategy to expand what is already the most comprehensive service desk solution in the market. BMC Software now offers a full-featured knowledge management solution that can dramatically improve the efficiency and...
- Tags: Service Desk, BMC Software Inc., Business Service Management, Remedy Corp., Knowledge Management, It Management, It Services, Enterprise Software, Software, It service Management
- Webcasts
- Toyota Motorsport GmbH Aligns IT With Business and Racing Objectives Using Business Service Management Solutions From BMC Software
- Toyota Motorsport GmbH has embraced Business Service Management BSM as an effective way to manage IT services from a business perspective, thus optimizing resources to improve their business and racing performance, as well as support overall business objectives. Using BSM solutions from BMC Software, Toyota Motorsport is improving the speed...
- Tags: BMC Software Inc., Information Technology, Business Service Management, Toyota Motor Corp., Toyota Motorsport GmbH, It Management, It service Management
- Case studies
- Toyota Motorsport GmbH Optimizes IT Resources to Support Business Goals Using BMC Software's Business Service Management Methodology
- Toyota Motorsport GmbH is Toyota's European-based motorsport center. The Challenge was to optimize IT resources to improve the speed and quality of IT services for enhanced planning and cost savings. Having evaluated other Business Service Management solutions in the marketplace, Toyota Motorsport found that only BMC Software management and monitoring...
- Tags: BMC Software Inc., Information Technology, Business Service Management, Toyota Motor Corp., Toyota Motorsport GmbH, It Management, Strategy, It service Management, Management
- Case studies
- UPMC Implements Business Service Management to Automate Critical Processes Tied to Patient Care
- The University of Pittsburgh Medical Center UPMC enjoys a strong national and international clinical and research reputation, drawing patients from throughout the United States and across the globe. UPMC's IT infrastructure faces the challenge of providing on-demand IT services and high availability of systems. In addition, UPMC initiated a project...
- Tags: BMC Software Inc., Patient, Business Service Management, UPMC, It Management, It service Management
- Case studies
- Mary Kay Advances BSM Strategy/ITIL Adoption With BMC Remedy IT Service Management
- Mary Kay Inc. is one of the largest direct sellers of skin care and color cosmetics in the world. Several obstacles prevented the company from gaining a complete understanding of that infrastructure. Visibility into infrastructure components was fragmented across different tools and groups, not directly tied to key ITIL processes,...
- Tags: Strategy, BMC Software Inc., Service Management, Business Service Management, Remedy Corp., ITIL, Process Improvement, It Services, It Management, Quality, Business Operations, It service Management
- Case studies
- TietoEnator Adopts the BMC Software Business Service Management Strategy to Provide Value to Their Customers
- TietoEnator specializes in consulting, developing and hosting its customers' business operations in the digital economy. The system administrators at TietoEnator work to ensure the availability of a multitude of servers and applications. TietoEnator needed to improve availability and performance while lowering the cost of operations. The IT Partnership strategy of...
- Tags: Strategy, BMC Software Inc., Business Service Management, TietoEnator, It Management, It service Management
- Case studies
- Maryville Technologies Utilizes BMC Software's Business Service Management Methodology to Link IT to Business Goals
- Maryville Technologies is a leading information technology firm that provides superior enterprise systems design, integration and project management services. The Challenge was to link IT components to business goals to ensure availability of applications that support business processes. Maryville Technologies chose to expand on their existing relationship with BMC Software...
- Tags: BMC Software Inc., Information Technology, Business Service Management, Maryville Technologies, It Management, It service Management
- Case studies
- ForeningsSparbanken Adopted Business Service Management as a Strategy to Align IT With Business Needs
- ForeningsSparbanken, based in Sweden, is one of the largest banking groups in the Nordic area. The challenge was to link key IT components to the goals of the business: expand all banking services, ensure 24/7 Internet availability and continually improve customer service levels. ForeningsSparbanken runs its IT operations and banking...
- Tags: Strategy, BMC Software Inc., Information Technology, Business Service Management, Banking, It Management, Financial Services, It service Management
- Case studies
- BMC Software Solutions Integrate and Automate ITIL Best Practices
- The IT Infrastructure Library ITIL offers a valuable, non-proprietary framework for implementing enterprise-wide service management. Learn the importance of implementing ITIL best practices using the Business Service Management BSM approach from BMC Software. BSM delivers adaptable, real-time solutions for linking business operations with underlying IT components. Download this white paper...
- Tags: BMC Software Inc., Business Service Management, ITIL, Process Improvement, It Services, It Management, Quality, Business Operations, It service Management
- White papers
- DealerTrack Keeps Auto Dealers and Lenders Connected With the Help of Business Service Management Solutions From BMC Software
- DealerTrack's wanted to ensure high availability of its on-demand software and data solutions that its 22,000 plus auto dealer and financing customers rely on to support and streamline the car-buying process. DealerTrack uses BMC Business Service Management solutions to monitor its IT infrastructure, detect and report events, and track and...
- Tags: Asset, BMC Software Inc., Business Service Management, Connected Corp., DealerTrack, It Management, Asset Management, It service Management, Operational Planning, Business Operations
- Case studies
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