Did you mean
business service management (58 results)
Sponsored White Papers, Webcasts, and Downloads
TechRepublic Resources
- sort by:
- Relevance
- Date
- Popularity
- Business Service Management From the Bottom Up: Managing IT Infrastructure for Better Business Outcomes
- Every business wants to succeed - and in today's business world, success increasingly depends on the effectiveness with which a business can wield information technology to respond to market changes and seize emerging opportunities. Such an alignment, however, requires IT to be able to conceive of itself and what it...
- White papers 2007-10-01
- Infrastructure Foundation for Business Service Management: An ITIL Approach
- Many businesses are looking for ways to demonstrate the value that IT makes to the bottom line. With an Information Technology Infrastructure Library ITIL framework guiding the business practices, one can improve processes through simplifying, consolidating, and standardizing. ITIL and Business Service Management BSM have much in common. The ITIL...
- White papers 2006-08-04
- International Hospital Group Improves Financial Applications, Gains Over $56 Million in Benefits With BMC Software's BSM Solution
- An international hospital group headquartered in the United States, in pursuit of operational excellence, was looking to provide IT services that operate in a predictable way. In the short term, it wanted to improve the performance of critical financial applications, and set and meet service level goals for those applications....
- Case studies
- Reality Check: Customer Examples of ITIL and BSM Implementations in SAP Environments
- BMC Software Business Service Management BSM experts and learn about real, customer implementations of the ITIL and BSM philosophies in SAP environment.
- Webcasts
- BMC Performance Manager: Cornerstone of Your ITIL Implementation
- The ITIL framework is growing in importance and recognition. This growth partially is due to the emphasis on corporate governance, as influenced by the accounting scandals of recent years. In addition, ITIL is closely related to Business Service Management BSM methodology, another powerful industry trend. Both ITIL and BSM focus...
- White papers 2006-03-20
- Business Service Management - The ITIL Way
- Comprised of a comprehensive framework of approaches for achieving business success, ITIL helps organizations improve service delivery and reduce the cost of IT operations. The ethos behind the development of ITIL is the recognition that organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and...
- White papers 2005-11-23
- The Information Conundrun: How Much Is Too Much Information When It Comes to Business Service Management Implementation Compliance
- Six-Sigma, Business Services Management, Balanced Scorecard and many other techniques are being embraced by CIO's world-wide in order to quantify and measure the impact of new and existing IT services back to the business organization. While Six-Sigma and Balanced Scorecard techniques are general in nature, Business Services Management applies specifically...
- White papers 2005-01-01
- Achieve IT Agility by Integrating SOA With ITIL Based BSM
- Business Service Management BSM, rooted in ITIL, helps organizations manage IT from a business perspective. By identifying and mapping business-critical processes to the underlying IT infrastructure and services, BSM connects key business services to the IT services that manage them, such as routers, servers, and applications. While BSM does the...
- White papers 2005-11-01
- Identity Management Route to Value: A Path to Effective Business Service Management
- Securely deliver the right information to the right people at the right time. BMC Software Identity Management enables compliance with internal and external requirements, reduces vulnerability to security breaches, contains costs, and improves operational efficiency and effectiveness. Find out more in this complimentary white paper. Get it now!
- White papers
- Business Performance Management: Merging Business Optimization With IT Optimization
- This white paper explains how Business Service Management BSM is really a special case of Business Process Optimization BPO - one that is applied specifically to the IT operation. This paper also describes how top management needs to embrace Business Performance Management BPM - something that goes beyond BPO. By...
- White papers 2004-03-01
- ADP Leverages IBM Business Service Management (BSM) Solutions to Keep Corporate Payrolls Humming
- Automatic Data Processing, Inc. ADP is the market leader providing a wide range of employer-focused business process management services that require extensive processing, recordkeeping, technology, and best practices. There were several business initiatives and trends causing many customer problems and placing additional pressure on the Enterprise Systems Management & Monitoring...
- Case studies 2007-08-09
- Cerner Takes Business Service Management Approach to Ensure Availability of Critical Healthcare Systems
- Cerner Corporation is the leading supplier of information technology to the healthcare industry. Cerner wanted to connect the appropriate persons, knowledge, and resources to achieve optimal healthcare outcomes. The challenge was to link IT components to the goals of the business to ensure availability of applications that support healthcare systems....
- Case studies 2006-06-01
- Drive Business Service Management With BMC Remedy Knowledge ManagementÂ
- As the market share and growth leader in service desk software, BMC has acquired KMXperts as part of its strategy to expand what is already the most comprehensive service desk solution in the market. BMC Software now offers a full-featured knowledge management solution that can dramatically improve the efficiency and...
- Webcasts
- Business Service Management Links IT Services to Business Goals
- Business Service Management helps establish IT as a strategic service supplier that streamlines customer transactions and enables business growth. While organizations will undertake BSM initiatives to align IT activities with business goals, the ultimate impact of Business Service Management goes beyond services - to strategic partnership in the business. Having...
- White papers 2008-01-01
- The Value of Business Service Management
- Proving and communicating the business value of IT services and investments is a constant challenge for CIOs. Since IT enables critical business processes, understanding and improving IT service delivery become even more crucial. Improving IT service quality improves the quality of the business. To achieve this, leading IT organizations have...
- White papers 2007-05-01
- Vantage Service Manager: A Technical Overview
- Vantage Service Manager provides a business service management solution that incorporates IT service measurement, visualization, reporting and improvement in line with IT Infrastructure Library ITIL Service Delivery. Additionally, by retrieving business metrics from transactional applications, Vantage Service Manager provides a core business activity monitoring capability. Vantage Service Manager measures service...
- White papers 2007-05-01
- Infrastructure Change Management is the Key to Business Service Management
- IT leaders often find it challenging to start the process of aligning IT with business goals. Forrester believes that infrastructure change management puts IT firmly in control of the infrastructure and moves you closer to achieving Business Service Management. In this complimentary Forrester analyst article, you'll...
- Case studies
- Business Service Management: What It Is and Why You Should Care
- Business Service Management BSM is a relatively new term in the IT management community but it has already become a buzzword. This white paper explains what BSM is and how it can benefit your organization. Learn how you can obtain significant real value in a relatively short period of time...
- White papers 2008-08-12
- Business Service Management: Making the Alignment of IT and Business a Reality
- New research shows that 71 percent of organisations place a high priority on enabling IT to manage service assets and resources based on business priorities and/or user expectations. However, only 38 percent say they are effectively addressing this need for alignment.
- White papers 2008-12-11
- Beyond Business Service Management: To Monitor, Report, and Manage
- For more than a decade, true Business Service Management BSM has been a goal for businesses, as well as a promise from potential providers. In reality, a good BSM plan goes beyond the standards of typical IT management; it fuses the goals of IT and business. This white paper introduces...
- White papers 2007-03-26
- << Previous
- page 1 of 3
- Next >>
Content Types
Refining Tags
- Business Service (53 results)
- BMC Software Inc. (26 results)
- Information Technology (23 results)
- It service Management (22 results)
- It Management (20 results)
- Strategy (15 results)
- Business Operations (15 results)
- It Services (15 results)
- Management (14 results)
- ITIL (13 results)
- Quality (11 results)
- Process Improvement (11 results)
- It Operations (6 results)
- Software (6 results)
- Enterprise Software (6 results)
- Computer Associates International Inc. (5 results)
- Operational Planning (4 results)
- Service Management (4 results)
- CMDB (3 results)
- Service Level Management (3 results)
- Environment (3 results)
