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- Managing Relationship Equilibrium in Outsourcing
- The intent of governance in outsourcing is to provide a mutually agreed-upon framework for the way a service provider and client will work together to conduct business the outsourced function and manage their relationship. Unfortunately, the relationship aspect has traditionally been overlooked, with both the service provider and the client...
- Tags: Hewlett-Packard Co., Service Provider, Business Services, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2004-12-01
- Improving the Relationship Between Business and IT
- The challenge for CIOs and IT organizations has never been greater - they need to improve IT credibility and change the perception of IT from a cost-center to that of a business partner. In this webcast, one will learn how to change the reactive nature of IT to one of...
- Tags: Information Technology, Strategy, Management
- Webcasts
- A Marketing Maturity Model for IT: Building a Customer-Centric IT Organization
- Despite a variety of management tools, valuable management prescriptions, and the desire of Information Technology IT managers and business managers alike to build a better relationship, the current state of the IT-business relationship is far from ideal. Although many believe the difficulty in managing this relationship is rooted in differences...
- Tags: Information Technology, Relationship, Marketing Research, Strategy, Marketing, Management
- White papers 2006-01-20
- Customer Relationship Management - An Introduction
- Customer Relationship Management entails all aspects of interaction a company has with its customer, whether it is sales or service related; it starts with the foundation of relationship marketing. CRM is a systematic approach towards using information and on going dialogue to built long lasting mutually beneficial customer relationship. The...
- Tags: CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2005-05-25
- Getting Started With Citizen Relationship Management (CRM)
- Citizen Relationship Management is derived from the commercial concept commonly referred to as Customer Relationship Management, or CRM. CRM can be best described as a business culture and philosophy to gain insight about customers, understand their needs, and proactively meet them while building a stronger relationship with the customer. Over...
- Tags: Concept, Citizen, U.S. General Services Administration, Citizen Relationship Management, Government, Advertising & Promotion, Customer Relationship Management (CRM), Vertical Industries, Enterprise Software, Marketing, Software
- White papers 2005-08-09
- Oracle Case Study: Business Link for London
- Efficiency is a must for Business Link for London, a publicly funded organization that focuses on assisting Small and Medium-sized Enterprises SMEs. Business Link for London faced the challenge of uniting disparate organizations on a common set of business processes. Seeking to enhance the customer experience, the company needed a...
- Tags: Small And Medium Enterprise, Oracle Corp., London, Efficiency, Smb/Sme, Operational Planning, Business Operations
- Case studies
- Four ways virtualization changes IT's relationship with other business units
- According to Gartner analyst Thomas Bittman, virtualization will fundamentally change the relationship IT has with other parts of the business. Bill Detwiler agrees with Bittman's overall analysis, but believes there are a few caveats and additional considerations IT organizations need to consider. by Bill Detwiler
- Tags: Information Technology, Virtualization, Cloud Computing, Storage Management, Utility Computing, Strategy, Hardware, Storage, Management, Bill Detwiler
- Blog posts 2008-10-15
- Citizen Relationship Management (ZRM) - The Challenge and the Promise
- Citizen Relationship Management holds out the promise of a much more effective, efficient and simple government at the service of its citizens. ZRM borrows heavily from Customer Relationship Management CRM. The latter has been defined as "customer-centric business strategies that optimize the long-term value of selected customers." Citizen Relationship Management...
- Tags: Personalization, CRM, ZRM, Advertising & Promotion, Customer Relationship Management (CRM), Government, Enterprise Software, Marketing, Software
- White papers 2005-08-09
- Customer Relationship Management: 10 Steps to Success
- Customer Relationship Management, or as it is more commonly known 'CRM', is one of the most widely-used yet misunderstood terms in today's technology-enabled corporate environments. Put simply 'CRM' is a catch-all term that is most commonly used to describe software and related technologies that manage customer-facing business functions (most notably...
- Tags: CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2005-09-01
- Results Software Helps to Maintain Customer Relationship From Prospecting Through Sales
- Matrixx Concepts, a business development consultancy, helps its clients develop winning sales strategies that enable them to increase sales and achieve business growth. The company knows that a solid contact management tool is necessary in order to keep track of their sales prospects, or "Pipeline". However the traditional customer/ contact...
- Tags: Business Management, Sales Strategy, Strategy, Sales Force Management, Sales, Management
- Case studies
- A Smart Sourcing Implementation Roadmap
- This paper outlines a framework for sourcing IT services, from business case to management and a cycle of continuous improvement. It identifies and mitigates the limitations of the traditional sourcing methodology to provide a win-win relationship for the business and the provider over the long term. The proposed framework focuses...
- Tags: Sourcing, Purchasing & Procurement, Strategy, Business Operations, Management
- White papers 2005-09-01
- Creating a forest level trust relationship in Windows Server 2003
- trust relationship between domainsHow to configure trust relationship between two doamins
- Tags: Servers, saidi.adeyemi@..., Microsoft Windows, Microsoft Windows Server 2003, Microsoft Windows Server
- Discussion threads 2007-10-04
- Information Quality in Customer Relationship Management Systems
- Customer Relationship Management follows the increasingly necessary movement towards total integrated customer information in order to more adequately serve the needs of both business and consumer by tailoring services and products in the direction of both parties. This paper discusses the importance of information quality to customer relationship management and...
- Tags: Information Quality, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- White papers 2006-11-06
- The Business Value of Upgrading to PeopleSoft Enterprise 9: Supplier Relationship Management Solutions
- This whitepaper provides an overview of the release 9 enhancements in the PeopleSoft Supplier Relationship Management applications. Oracle has been working with numerous customers and user groups to identify and prioritize critical new features in these solutions that will help organizations address current challenges and goals. New capabilities are primarily...
- Tags: PeopleSoft Inc., Supplier Relationship Management, Oracle Corp., Purchasing & Procurement, Channel Management, Business Operations, Marketing
- White papers 2007-04-01
- Client Relationship Management for Asset Managers: Build Relationship Capital Using CRM Technology
- Strategic-thinking asset management firms know that management of the crucial activities, processes, and relationships that bring them business cannot be left to chance, and they are looking for technology that can support and improve their performance in these areas. Client Relationship Management CRM software is the key technology enabler for...
- Tags: Asset, CRM, Client Relationship Management Software, Asset Management, Operational Planning, Business Operations
- White papers 2005-05-01
- mySAP Customer Relationship Management: Solution Overview
- Moving beyond traditional customer relationship management functionality, SAP innovations and unmatched industry expertise are setting new standards for the way companies connect with their customers and partners. The mySAP Customer Relationship Management mySAP CRM solution automates customer-centric business processes across and beyond enterprise-wide operations. It delivers the market's greatest breadth...
- Tags: mySAP, SAP AG, mySAP CRM, CRM, Customer Relationship Management (CRM), Enterprise Software, Advertising & Promotion, Software, Marketing
- White papers 2005-07-01
- The Missing Link for Retailers: Using Business Intelligence to Link CRM to SCM and Improve Your Bottom Line
- For Customer Relationship Management CRM to finally deliver on its promise to help companies reach their business goals, the CRM system must be linked to Supply Chain Management SCM. By using business intelligence to link these two processes, retail executives will gain deeper insight into the relationship between customer demand...
- Tags: Supply Chain, Business Objects, SCM, CRM, Supply Chain Management (SCM), Customer Relationship Management (CRM), Enterprise Software, Advertising & Promotion, Pricing, Business Intelligence, Tools & Techniques, Software, Marketing, Data Management, Management
- White papers
- Summary of Fujitsu SoC Technology and Related Business
- The System-on-a-Chip SoC first appeared in the LSI market about 12 years ago. Since that time, continuous advances have been made in SoC process technology and design methodology. Given the increasing complexity of SoCs, the relationship between semiconductor vendors and customers has changed from a simple "Sell & buy" relationship...
- Tags: Fujitsu Ltd., Semiconductors, Hardware
- White papers 2006-04-01
- Customer Relationship Management in Banking Sector and a Model Design for Banking Performance Enhancement
- Nowadays, many businesses such as banks, insurance companies, and other service providers realize the importance of Customer Relationship Management CRM and its potential to help them acquire new customers retain existing ones and maximize their lifetime value. At this point, close relationship with customers will require a strong coordination between...
- Tags: CRM, Banking, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Financial Services, Marketing, Software
- White papers 2006-09-05
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