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- BT Group - MPLS-Based IP VPNs Built on Cisco IOS Software Enable Streamlined and "Applications-Aware" Enterprise Network Services
- BT Group is recognized as one of the leading providers of data networking services in Europe. Companies with branch offices in different regions and countries had to create multiple, expensive network solutions to interconnect and extend there corporate networks. BT Global Services worked closely with Cisco Systems to become the...
- Tags: Software, Aware, IP VPN, Cisco IOS, MPLS, Network, Cisco IOS Software, IP, Enterprise Network, Cisco Systems Inc., BT Group Plc., BT MPLS, Networking, Network Technology
- Case studies
- Smooth Transition and Improved Service as HP Takes Over BT Helpdesks
- BT Group is one of Europe's leading providers of telecommunications services and in the UK it serves over 20 million business and residential customers with more than 29 million exchange lines, as well as providing network services to other licensed operators. BT's IT help desk is a mission critical service....
- Tags: Hewlett-Packard Co., British Telecommunications, BT Group Plc., Help Desk, Call Centers, Telephony, It Operations, Networking
- Case studies
- Transforming Council Operations and Delivering One-Stop Citizen Services
- Rotherham Metropolitan Borough Council's partnership approach to attracting inward investment won it the Beacon Award for Fostering Business Growth in 2003, awarded each year by the Office of the Deputy Prime Minister to recognise outstanding performance. In meeting stringent government targets, including the goal of 100 per cent e-enabled service...
- Tags: British Telecommunications, BT Group Plc., Business Structures, Finance
- Case studies
- BT Group Plc Reduces Recovery Time From Up to 20 Minutes to Less Than One Minute
- As one of Europe's leading communications companies, BT Group plc has a mission to help customers exploit the business opportunities that rapidly advancing communications technologies provide. For customers of its hosted and managed services, achieving the highest possible levels of availability for their database and applications is one of the...
- Tags: Recovery, Oracle Corp., Database Clustering, BT Group Plc., Databases, Blade Servers, Storage, Enterprise Software, Software, Data Management, Servers, Hardware
- Case studies
- The Increasing Role of Service Level Agreements in B2B Systems
- Service Orientated Architectures SOA will support a dynamic market in commodity services and enable business to drive down costs and respond faster and flexibly to changing markets. Virtualisation delivers similar benefits for the management of resources. If viable business models for the combination of these two technologies can be found,...
- Tags: SLA, Virtualization, Business Model, B2B, BT Group Plc., Provider Consumer Relationship, Service Level Management, It Operations, It service Management
- White papers 2006-02-17
Additional Resources
- British Telecom Group, Plc Cuts Costs and Improves Performance
- British Telecom Group, plc BT is one of the world's leading providers of communications solutions, serving customers in Europe, the Americas, and Asia Pacific. The company required a solution that would simplify and automate routine tasks, and enable DataBase Administrators DBAs to focus on larger operational functions, such as diagnostics...
- Tags: Oracle Corp., Performance, British Telecommunications, Advertising & Promotion, Performance Management, Databases, Marketing, Human Resources, Workforce Management, Enterprise Software, Software, Data Management
- Case studies
- High Street Retailer Takes Off With SAP's Integrated Business Solution
- Quality is undoubtedly the hallmark of the PLC Group. Over the years, the PLC Group has gained an unrivalled reputation in the Greater China region as one of quality, reliability and professionalism. With its business built around a high-volume, high turn around retail chain, the Group requires significant support in...
- Tags: Quality, SAP AG, Inventory Management, Enterprise Software, Software
- Case studies
- Developing the World's First International Signalling Planning Solution for BT
- BT provides comprehensive network services to more than 500 communication companies, network operators and service providers, including other BT businesses. BT originally kept track of its international signalling network using a paper-based system, but the growth of GSM roaming and all manner of network services resulted in increased and unpredictable...
- Tags: Network, British Telecommunications, LogicaCMG, Networking
- Case studies
- Asking twice on MSAccess 2003
- Hi to all!I've an issue that I really have no idea why is happening...When I FIRST run the query shown below, it's asking me twice the field "[PLC]". When this happens, I only need to insert the value I'm looking for on the second pop-up window.SELECT *FROM Table1 SWHERE (((S.Field1)...
- Tags: PLC, rayasta@..., S.Field1, S.Field2
- Discussion threads 2007-02-01
- BT Financial Group Streamlines Information Gathering and Saves A$540,000 Per Year
- BT Financial Group manages the wealth management operations of Westpac Banking Corporation, one of Australia's Big Four banks. It provides investment, margin lending, superannuation, and retirement income products and manages more than A$64 billion in funds. BT's information technology department lacked a cohesive process for gathering information about defects and...
- Tags: Financial, British Telecommunications, Income, Microsoft Corp., BT Financial Group, Operational Accounting, Strategy, Finance, Management
- Case studies
- British Telecommunications Plc Enjoys Benefits of a Single Enterprise Scheduling Solution
- British Telecom is one of Europe's leading providers of telecommunications services. The challenge was to efficiently monitor, manage and automate critical batch business processes across a diverse infrastructure, to meet high service level requirements and reduce manual errors BT evaluated various scheduling solutions as well as BMC Software's CONTROL-M. Given...
- Tags: BMC Software Inc., Benefit, British Telecommunications, CONTROL-M, It Management, It service Management
- Case studies
- BEA Systems Case Study: BT Global Services
- BT Global Services is BT's business services and solutions division, serving customers worldwide. BT was looking to improve integration of the information held within the systems in order to build greater understanding of the businesses it serves internationally. The company also needed to reduce manual intervention and accelerate time to...
- Tags: BEA Systems Inc., British Telecommunications, BT Global Services, Service-Oriented Architecture (SOA), Middleware, Application Servers, Enterprise Software, Web Services, Software
- Case studies
- BT Discovers Intel vPro Advanced Remote Management
- BT is one of the world's leading providers of communications solutions serving customers in Europe, the Americas and Asia Pacific. Over the years, BT has developed sophisticated systems and processes to ensure its PC fleet is managed well and that user satisfaction levels are high. However, many of these systems...
- Tags: Intel vPro, British Telecommunications, Intel Corp., Desktops, Hardware
- Case studies
- GUS plc Chooses OutlookSoft
- OutlookSoft Corporation announced that GUS plc has selected OutlookSoft software for Group financial reporting and analysis across all of its major business divisions, which include Argos Retail Group, Experian, Burberry, and Lewis Group. GUS will unify its top-level financial and non-financial information in one system using OutlookSoft's Everest business performance...
- Tags: OutlookSoft, Everest, Business Intelligence, Enterprise Software, Software, Data Management
- Case studies
- Ensuring the Continuous, Uninterrupted Availability of Crucial Customer Order Management and Billing System
- Every time people watch a terrestrial or satellite-based broadcast, chances are that it was brought to them by BT Broadcast Services BTBS, the broadcast and media solutions arm of BT plc. Almost all UK broadcasters, and many foreign ones, rely on this world-leading supplier of bespoke global broadcast services to...
- Tags: Symantec Corp., Billing, Clustering, British Telecommunications, Billing System, Order Management, Sales Channel, Customer Relationship Management (CRM), Sales, Enterprise Software, Software
- Case studies
- BT Saves More Than £15 Million and Improves Customer Services With Comprehensive Identity & Access Management
- BT provides networked IT, telecommunications and broadband services to customers around the globe. To enable future growth and ensure its services remain competitive, BT needed to build close relationships with its customers and suppliers. With the Web already playing a key role in customer service delivery and collaboration, BT needed...
- Tags: Customer Service, Access Management, British Telecommunications, Computer Associates International Inc., Identity, Product Marketing, Customer Relationship Management (CRM), Channel Management, Marketing, Enterprise Software, Software
- Case studies 2007-11-01
- Japanese government into search technology?
- Government stake in technologyIs it for good or is it for worse?I don't know, maybe bothHopefully it will be an Open and Free search engine, otherwise it should not be trusted.BitTorrentIt could be that BitTorrent is the Government memory bank.Somebody is hacking BitTorrent.I downloaded Janis Joplin and it wasn't her.I...
- Tags: Hacking, SEARCH, SECURITY, pr.arun@..., British Telecommunications, search technology
- Discussion threads 2007-09-06
- Spectral Spreading by Linear Block Codes for OFDM in Powerline Communications
- Power Line Communication PLC uses the highly developed infrastructure of the electrical energy distribution network for data transmission. Measurements are showing that a broadband use of PLC channels is possible. So, PLC is of interest to future broadband communication systems. Such systems will be heterogeneous in several respects, for example...
- Tags: Broadband, Powerline, Power Line Communication, OFDM, Broadband Internet, Network Technology, Telecommunications, Wireless, Networking
- White papers 2002-08-14
- In Six Weeks, Cambridge Technology Partners, the Business Strategy Practice of Novell Consulting in the UK, Provided a Strategic Road Map to Help BT Improve Efficiency, Reduce Operating Costs and Make Way for New Opportunities
- BT is one of the world's leading providers of communications and ICT services and one of the largest private sector companies in Europe. BT, through BT Exact, wanted to improve the cooperation and coordination among its various lines of business. Identity management is at the heart of the company's vision...
- Tags: Strategy, Cambridge Technology Partners, British Telecommunications, Identity Management
- Case studies
- BT Wholesale Reduces Call Center Role and Costs in Processing Customer Requests
- BT Wholesale is the largest provider of telecommunication services to enterprises in the UK and Europe. BT Wholesale needed to reduce order fulfillment cycle time and cost of goods sold, simplify and automate core business processes to reduce operation expenses, and enable rapid business-to-business integration for the demand and supply...
- Tags: British Telecommunications, BT Wholesale, Telephony, B2B, Middleware, Telecom & Utilities, Call Centers, Supply Chain Management (SCM), Telecommunications, Networking, E-business/E-Commerce, Internet, Enterprise Software, Software, It Operations
- Case studies 2006-01-01
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