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- A BT Case Study
- In 1996, BT embarked on one of the most challenging telemarketing projects ever undertaken by a telecommunications company. BT's existing system did not have the capacity to manage the scale of the project. The system was not customer based and, as a result, had no account based data management or...
- Tags: British Telecommunications, Graham Technology, Telemarketing, Data Management, Operational Planning, Telecom & Utilities, Advertising & Promotion, Telephony, Telecommunications, Storage, Databases, Marketing, Marketing Research, Business Operations, Networking, Hardware, Enterprise Software, Software
- Case studies
- Computacenter Case Study: BT Openworld
- BT is one of Europe's leading telecommunications giants, and has been offering Internet services since 1996. Business continuity and seamless service to their customers was paramount to BT. BT's IT systems were central to the service they provided, and therefore must be continuously available. The solution was provided by Computacenter's...
- Tags: British Telecommunications, Computacenter, Internet, Telecom & Utilities, Telephony, It Services, Telecommunications, Networking
- Case studies
- BT Supports 20 Million Customers With IBM System z9 and IBM System Storage
- BT is one of the world's leading providers of communications solutions, serving customers in Europe, the Americas and Asia Pacific. The company wanted to reduce software licensing costs through server consolidation; free up floorspace and reduce power requirements in data centres; enhance disaster recovery capabilities and to reduce total cost...
- Tags: Storage, British Telecommunications, IBM Corp., Mainframes, Servers, Hardware
- Case studies
- Smooth Transition and Improved Service as HP Takes Over BT Helpdesks
- BT Group is one of Europe's leading providers of telecommunications services and in the UK it serves over 20 million business and residential customers with more than 29 million exchange lines, as well as providing network services to other licensed operators. BT's IT help desk is a mission critical service....
- Tags: Hewlett-Packard Co., British Telecommunications, BT Group Plc., Help Desk, Call Centers, Telephony, It Operations, Networking
- Case studies
- Ensuring the Continuous, Uninterrupted Availability of Crucial Customer Order Management and Billing System
- Every time people watch a terrestrial or satellite-based broadcast, chances are that it was brought to them by BT Broadcast Services BTBS, the broadcast and media solutions arm of BT plc. Almost all UK broadcasters, and many foreign ones, rely on this world-leading supplier of bespoke global broadcast services to...
- Tags: Symantec Corp., Billing, Clustering, British Telecommunications, Billing System, Order Management, Sales Channel, Customer Relationship Management (CRM), Sales, Enterprise Software, Software
- Case studies
- BT Retail Logs Hundreds of Thousands of Dollars in Cost Savings and Cost Avoidance Using Symantec Application Performance Management Solution
- At its peak, BT Retail Internet Operations receives more than 7,200 online orders per day - or five orders per minute - for its broadband services. By optimizing its business-critical order management application using VERITAS i3 software from Symantec, the company saved £392,000 (US$746,000) in one year through improved scaling,...
- Tags: Symantec Corp., Performance Management, British Telecommunications, Application Performance Management, Order Management, Security
- Case studies
- Transforming Council Operations and Delivering One-Stop Citizen Services
- Rotherham Metropolitan Borough Council's partnership approach to attracting inward investment won it the Beacon Award for Fostering Business Growth in 2003, awarded each year by the Office of the Deputy Prime Minister to recognise outstanding performance. In meeting stringent government targets, including the goal of 100 per cent e-enabled service...
- Tags: British Telecommunications, BT Group Plc., Business Structures, Finance
- Case studies
- British Telecom Group, Plc Cuts Costs and Improves Performance
- British Telecom Group, plc BT is one of the world's leading providers of communications solutions, serving customers in Europe, the Americas, and Asia Pacific. The company required a solution that would simplify and automate routine tasks, and enable DataBase Administrators DBAs to focus on larger operational functions, such as diagnostics...
- Tags: Oracle Corp., Performance, British Telecommunications, Advertising & Promotion, Performance Management, Databases, Marketing, Human Resources, Workforce Management, Enterprise Software, Software, Data Management
- Case studies
- Telecommunications Provider Boosts Customer Care With Integrated Call Centre Solution
- In 2005, BT Germany, the German branch of BT, began offering a range of new mobility services to its corporate customers. Specific elements of these services, such as hardware support, are delivered by partner companies that work with a range of disparate IT systems. As a result, call centre agents...
- Tags: British Telecommunications, Telecommunications, Microsoft Corp., Business Structures, Finance
- Case studies
- BT Infonet Improves Order Management Efficiency and Customer Satisfaction
- Based in El Segundo, California, BT Infonet provides global data communications services to multinational corporations. Looking for a way to efficiently scale its business to keep pace with market growth, BT Infonet decided to automate the process used to manage orders for its global data communications services. Following an intensive...
- Tags: Oracle Corp., British Telecommunications, Siebel Systems Inc., Customer Satisfaction, Infonet, Order Management, Product Marketing, Marketing
- Case studies
- BT Financial Group Streamlines Information Gathering and Saves A$540,000 Per Year
- BT Financial Group manages the wealth management operations of Westpac Banking Corporation, one of Australia's Big Four banks. It provides investment, margin lending, superannuation, and retirement income products and manages more than A$64 billion in funds. BT's information technology department lacked a cohesive process for gathering information about defects and...
- Tags: Financial, British Telecommunications, Income, Microsoft Corp., BT Financial Group, Operational Accounting, Strategy, Finance, Management
- Case studies
- BT Discovers Intel vPro Advanced Remote Management
- BT is one of the world's leading providers of communications solutions serving customers in Europe, the Americas and Asia Pacific. Over the years, BT has developed sophisticated systems and processes to ensure its PC fleet is managed well and that user satisfaction levels are high. However, many of these systems...
- Tags: Intel vPro, British Telecommunications, Intel Corp., Desktops, Hardware
- Case studies
- International Communications Group Increases Employee Productivity With Messaging Solution
- BT is a leading provider of mobile and fixed communications services, serving more than 20 million business and residential customers in the U.K. alone. BT wanted to consolidate its systems and offer employees a powerful tool providing access to voicemails and calendar functionality from any location. The group was keen...
- Tags: Unified Messaging, British Telecommunications, Voicemail, Messaging, Groupware, VOIP, Telecommunications, Enterprise Software, Software, Networking
- Case studies
- BT Infonet Chooses Cisco 7600 Series for ATM-to-IP/MPLS Migration in Its Global Network
- With nearly 3000 customers worldwide, Infonet Services Corporation had built a reputation as a leading provider of global communications services for multinational organizations. Dynamic growth required that BT Infonet scale its network to meet increasing customer demand for additional connections, new features, and new Service-Level Agreement SLA requirements. Using the...
- Tags: Network, British Telecommunications, Migration, Cisco Systems Inc., Infonet
- Case studies
- A Winning Interaction Centres Solution From Nortel Networks and BT
- When it comes to telephone betting, William Hill is streets ahead of the field. William Hill needed to run a call centre to cope with the tremendous peaks and troughs involved in telephone betting. William Hill also needed to distinguish between the various types of caller, whilst managing resource effectively....
- Tags: Nortel Networks Corp., British Telecommunications, Telecom & Utilities
- Case studies
- British Telecommunications Case Study: The Fresh Food Company
- The Fresh Food Company specialises in the distribution of organic produce, bringing growers and consumers together, irrespective of where they are based. The company has been using BT Business Broadband Single 500 Internet package since January 2002. The ADSL connection was set up and was timed to go live to...
- Tags: British Telecommunications, ADSL, DSL, Broadband Internet, Network Technology, Telecommunications, Personal Technology, Networking
- Case studies
- BT Intranet Case Study
- BT's intranet was launched in 1994 as a cost-saving initiative aimed at reducing the amount of paper and printing in the organisation. Eight years later it is a success story with BT now largely a paperless company managing over 200 processes on-line. Additionally, it has resulted in a huge improvement...
- Tags: British Telecommunications, Intranet, Strategy, Management
- Case studies
- BEA Systems Case Study: BT Global Services
- BT Global Services is BT's business services and solutions division, serving customers worldwide. BT was looking to improve integration of the information held within the systems in order to build greater understanding of the businesses it serves internationally. The company also needed to reduce manual intervention and accelerate time to...
- Tags: BEA Systems Inc., British Telecommunications, BT Global Services, Service-Oriented Architecture (SOA), Middleware, Application Servers, Enterprise Software, Web Services, Software
- Case studies
- In Six Weeks, Cambridge Technology Partners, the Business Strategy Practice of Novell Consulting in the UK, Provided a Strategic Road Map to Help BT Improve Efficiency, Reduce Operating Costs and Make Way for New Opportunities
- BT is one of the world's leading providers of communications and ICT services and one of the largest private sector companies in Europe. BT, through BT Exact, wanted to improve the cooperation and coordination among its various lines of business. Identity management is at the heart of the company's vision...
- Tags: Strategy, Cambridge Technology Partners, British Telecommunications, Identity Management
- Case studies
- Case Study: BT
- In 1996, BT embarked on one of the most challenging telemarketing projects ever undertaken by a telecommunications company. The key aims of the project were to retain existing customers and increase sales within their customer base. BT's existing system did not have the capacity to manage the scale of the...
- Tags: British Telecommunications, Graham Technology, Telemarketing, Call Centers, Business Structures, Sales Strategy, Telecom & Utilities, Advertising & Promotion, Telephony, Customer Relationship Management (CRM), Telecommunications, Marketing, Marketing Research, It Operations, Finance, Sales, Networking, Enterprise Software, Software
- Case studies
