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braintree district council

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Braintree District Council Reduces Operating Costs by More Than $1 Million While Improving Service: Braintree District Council provides local government services - including housing, licensing, community development, planning, recreation, and environmental and waste management to 137,800 constituents in and around Braintree and nearby towns Witham and Halstead in Southeast England. The challenge was that the re-engineer customer-facing processes to meet the needs of local...; Tags: Oracle Corp., Council, Braintree District Council, Hardware Upgrade, Government, Vertical Industries, Hardware, Enterprise Software, Software; Case studies
Braintree District Council's Initial Step in Putting Their Customers First: Braintree District Council is the second largest local authority in Essex, covering 612 square kilometres. Braintree embarked on a "Customer First" programme of transformational change to improve customer satisfaction and was facing a number of issues with both internal and external communication due to high call volumes, staff turnover and...; Tags: Telephonetics Interactive Voice Systems, Braintree District Council, Product Marketing, Investment, Marketing, Finance; Case studies 2008-02-13

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