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- BPO Company Implements Solution for Improved Security and Increased Productivity
- Zenta Group Zenta, rated one of the top 10 Business Process Outsourcing BPO companies by India's National Association of Software and Service Companies, has carefully selected its technology infrastructure to uphold its commitment to expected service levels, underscoring its emphasis on quality. Zenta must maintain 99.9 percent uptime, serving customers...
- Tags: Internet Access, BPO, Microsoft Corp., Business Process Outsourcing (BPO), Outsourcing, It Services, Security, It Operations, Business Operations, Outsourcing & Subcontracting
- Case studies
- Case Study: A Leading BPO Organization (Disaster Recovery and Business Continuity) Deploys NetMagic to Take Them to the Next Level in Seamless Delivery
- The client, headquartered in Mumbai, is a Business Process Outsourcing Organization, catering to the Data Processing and Content Management needs of global enterprises. They are the pioneer in providing outsourced services to the global Market Research industry from their offshore center in Mumbai, India. The client felt that in order...
- Tags: BPO, Mumbai, Disaster Recovery Planning, Business Continuity, Business Process Outsourcing (BPO), Disaster Recovery, Outsourcing, It Services, It Operations, Data Management, Business Operations, Outsourcing & Subcontracting
- Case studies
- Bulwark Systems Case Study: Manglam Infotech
- Mangalam Information Technologies Ltd. is a BPO arm of Electrotherm India Ltd. - India's largest manufacturer of Induction melting furnaces. The company wanted to protect its network from viruses and keep customer information safe from hackers while still offering the best user experience. The challenge was to provide constant access...
- Tags: BPO, Business Process Outsourcing (BPO), Outsourcing, It Services, WANs, Security, It Operations, Business Operations, Outsourcing & Subcontracting, Networking
- Case studies
- Xansa Cuts Cost Through Standardization
- Xansa plc provides business and technology consulting, IT implementation, IT outsourcing, and business process outsourcing services to public and private organizations in the United Kingdom. The company wanted to replace existing patchwork of stand-alone Oracle and third party software used to manage financial accounting with a single, fully integrated platform,...
- Tags: Oracle Corp., Financial, BPO, Xansa Plc., Standardization, Business Process Outsourcing (BPO), Outsourcing, Operational Planning, Project Management, Financial Accounting, It Services, Tools & Techniques, Financial Management, Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, It service Management, Finance, Management, Financial Planning
- Case studies
- WNS - Holistic Enterprise Communications Infrastructure
- WNS Global Services is a leading BPO company with global operations and proven expertise in delivering exceptional bottom-line impact to its clients. They wanted to implement a highly secure and available, feature-rich, configurable and low-cost mailing and messaging solution for WNS Global Services, a leading India-leveraged third-party business process outsourcing...
- Tags: BPO, Messaging, WNS Global Services, Business Process Outsourcing (BPO), Internet, Outsourcing, Groupware, LDAP, E-mail, It Services, It Operations, Business Operations, Outsourcing & Subcontracting, Enterprise Software, Software, Directory Services, Online Communications
- Case studies
- SAP as an Enabler of BPO: Xansa's Own Case Study
- The webinar explains SAP's assistance to Xansa in setting up a BPO.
- Tags: BPO, Webinar, SAP AG, Xansa Plc., Business Process Outsourcing (BPO), Outsourcing, It Services, It Operations, Business Operations, Outsourcing & Subcontracting
- Webcasts
- Parameter Calibration, Customer Load Balancing and Security Aspects for Multiplexing of BPO Infrastructure
- Outsourcing, during its establishment phase, focused on the socio-economic and the managerial concerns of the companies, countries and people involved. As progress toward the next generation of outsourcing, one need to ascertain a technology framework that would permit to outsource in a secure and optimized manner with reduced reliance on...
- Tags: University Of Arizona, Security, BPO, Load Balancing, Distributed Computing, Outsourcing, Network Technology, Business Process Outsourcing (BPO), Cloud Computing, It Operations, Business Operations, Outsourcing & Subcontracting, Networking
- White papers 2007-11-30
- Assessing the Role of IT in BPO Success: 2008 Market Study Update
- Business Process Outsourcing BPO is typically viewed - as the name implies - as a "Business" initiative. It is EquaTerra's position, however, that information technology IT, both as an organizational unit and a collective set of applications and systems, is a critical component of the success of any BPO effort....
- Tags: Business Process, Market Study, BPO, Information Technology, EquaTerra, Business Process Outsourcing (BPO), Outsourcing, It Services, Operational Planning, Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Management
- White papers 2008-03-17
- Assessing the Role of Information Technology (IT) & Enterprise Software in BPO
- The original market assessment findings illustrated that these BPO decision makers were very positive about the role of IT in general and enterprise software in particular in supporting BPO efforts. They clearly recognized that while BPO was focused on "business process," it was not advisable to disassociate it from the...
- Tags: BPO, Enterprise Software, Information Technology, EquaTerra, Business Process Outsourcing (BPO), Outsourcing, It Services, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2007-05-01
- Leading BPO Targets Savings of $1400 Per Agent Per Year Through Application Virtualization
- Siemens Information Processing Services SIPS is a part of Munich, Germany based, Siemens, a global electronics and electrical engineering company. Siemens Information Processing Services wanted to manage its PC fleet, along with the two main problems that the company had been facing - underutilization of desktops and high maintenance costs....
- Tags: Application, BPO, Agent, Microsoft Corp., Siemens Information Processing Services, Virtualization, Business Process Outsourcing (BPO), Storage Management, Utility Computing, Engineering, Desktops, Hardware, It Operations, Storage
- Case studies 2007-08-30
- Assessing the Role of Enterprise Software Applications in BPO
- G2000 organizations undertaking Business Process Outsourcing BPO efforts have a variety of factors to consider when developing and implementing a strategy and plan of action. Some obvious points to consider are the reasons to pursue BPO, the business processes to consider outsourcing, the expected process improvement and cost-saving goals, and...
- Tags: Business Process, BPO, Enterprise Software, EquaTerra, Business Process Outsourcing (BPO), Outsourcing, Operational Planning, It Services, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2006-05-01
- Switching from BPO to Software Testing Field
- Hi...Am Manoj.I have done 'A' level(Adv. Diploma in Computers-2002) after my 12th from DOEACC-NewDelhi.I was working in BPO sector for 1yr 10mths.Currently am not working.I want to do a certification course in Software Testing.My Question is ---Is it encouragable to switch from BPO to Testing field with the above qualification?Is...
- Tags: Business process outsourcing (BPO), Outsourcing, IT Services, man.varghese@..., BPO, Testing, software, software testing
- Discussion threads 2007-07-03
- Why "IT" Does Matter in BPO: Information Technology's Key Role in the Success of Business Process Outsourcing
- Large organizations moving to outsource any of their business processes have scores of issues and questions they must confront before taking that step. Two considerations that are too often underemphasized are the role of the Information Technology IT department and the role of IT itself in the business process outsourcing...
- Tags: Business Process, BPO, Information Technology, Business Process Outsourcing (BPO), Outsourcing, Operational Planning, It Services, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2007-01-30
- BPO
- Hi, I have worked in a couple of call-centres in India and have come to the United Kingdom to do my MBA. I am working in a call-centre in here as well, I am thinking of outourcing DATA ENTRY process from either UK or US. Could some suggest help me...
- Tags: Business process outsourcing (BPO), ram_reddy904@..., BPO
- Discussion threads 2007-05-27
- Dell Opens It's 4th Indian Call Center
- Dell have set up huge BPO Business Process Outsourcing units in India. Dell has one call centre each in Bangalore, Hyderabad and Mohali. India will be the only country in Dell's 30-site contact network that supports customers in all geographic regions. India's information technology and call centre industry directly employs...
- Tags: India, Dell Computer Corp., BPO, Business Process Outsourcing (BPO), Outsourcing, It Services, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2006-08-15
- How Technology Impacts the Cost of Business Process Outsourcing (BPO)
- What is the impact of technology on the cost of a business process outsourcing BPO relationship, and why should you care? Those questions are addressed in this SAP white paper, which examines the specific ways that technology drives BPO costs and how you can better manage those costs. The paper...
- Tags: Business Process, BPO, Business Process Outsourcing (BPO), Outsourcing, Operational Planning, It Services, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2006-08-01
- BPO 2.0: The Road to Contact Center Innovation
- The basic premise of Business Process Outsourcing BPO is that companies focus on their core competency and move their non-core business processes to outsource providers allowing for optimal use of a company's time and resources. BPO has grown immensely in the last decade - the list of functions being outsourced...
- Tags: Innovation, Business Process, BPO, Outsource, Contact Center, Business Process Outsourcing (BPO), Outsourcing, Operational Planning, It Services, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2006-07-19
- The Benefits of Combining Business-Process Outsourcing and Service-Oriented Architecture
- Recently, companies have started looking to Business-Process Outsourcing BPO providers to help them achieve visibility into their global business operations and reduce their costs. Leading-edge BPO providers such as HP are stepping in to bridge the gap between services and technology. In some cases, they are now providing not only...
- Tags: Hewlett-Packard Co., BPO, Benefit, SOA, Service-Oriented Architecture (SOA), Business Process Outsourcing (BPO), Web Services, Outsourcing, Middleware, Enterprise Software, It Services, Software, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2006-07-01
- Outsourcing help desk pays benefits in asset management
- This is the second article in a series on IT outsourcing in the financial services industry. Mark Vernon reports on Business Process Outsourcing, an especially hot initiative in financial services. Read about the benefits Merrill Lynch realized in a deal with Unisys. Stay up to date with the latest...
- Tags: BPO, Merrill Lynch & Co. Inc., Unisys Corp., Mark Vernon, Business process outsourcing (BPO), Operational planning, IT Services, Call centers, asset management, asset, benefit, business process, outsourcing, help desk, Financial Service IT Newsletter, Financial Service, Carmichael, It Operations, Business Operations, Outsourcing & Subcontracting
- Technical articles 2005-05-03
- A nice report about Chinese BPO
- Watch out, IndiaXi’anFrom The Economist print editionChina is way behind India in the business of outsourced services, but it has now started to catch upIN A vast curtained room in Xian in western China, rows of dark, pony-tailed heads are silently bowed, fingers moving quickly and expertly. They might be...
- Tags: Outsourcing, Xian
- Discussion threads 2006-05-21
