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TechRepublic Resources
- Bomgar believes appliance-based remote control beats software or SaaS solutions hands down
- During this podcast, Bill Detwiler speaks with Joel Bomgar about his company's appliance-based remote support solution--the Bomgar Box. Bomgar explains the advantages (easier deployment, better security, lower TCO, increased uptime, client OS flexibility, and more efficient product development) his product has over the competition. by Bill Detwiler
- Tags: Appliance, Software, Software-as-a-service, Solution, Information Technology, Remote Support, Bomgar, B100, B200, Remote Administration, Software As A Service (SaaS), Cloud Computing, Emerging Technologies, Bill Detwiler
- Blog posts 2008-07-17
- The ITIL Imperative: Accelerate from Strategy to Value in '08
- As ITIL hits the top of many organizations' priority lists in '08, business leaders are anxious to see tangible business value out of their ITIL investments. But practical advice on how to use ITIL to drive near-term business value is often hard to find. Listen to this...
- Tags: Strategy, Bomgar, ITIL, Process Improvement, It Services, Quality, Business Operations
- Webcasts 2008-01-24
- Transportation Company Reduces On-Site Support Visits by 90% Using Remote Desktop Support Appliance
- While Symantec's pcAnywhere could be used to support employees inside of the company firewall, employees outside of the ACME Truck Line's network had to be supported by phone, requiring ACME support reps to relay sometimes complex instructions to end-users. Because of the support team's size and the scope of its...
- Tags: Desktop, Employee, Network, Remote Desktop, Bomgar, Transportation, Networking, Security
- Case studies 2007-06-18
- Remote Support Within Regulations - Sarbanes-Oxley
- Sarbanes-Oxley Act of 2002 SOX Sections 302 and 404 stress the importance of adequate internal controls, placing the responsibility for maintaining such controls upon the principal executive and financial officers. The company must file an annual internal control report, disclosing any weaknesses found. Such weaknesses could include unsecured data transmission...
- Tags: Internal Control, Sarbanes-Oxley Act, Remote Support, Bomgar, Sarbanes-Oxley, Remote Administration, Regulatory Compliance, Regulations, Government, Financial Accounting, Finance, Human Resources, Policies And Procedures
- White papers 2007-09-24
- Remote Support Within Regulations - HIPAA
- The most important aspect of healthcare is taking care of the patients. Excellence in service entails not only preventing unauthorized access to health information but also enabling quick access to it when it is needed. Just one failed computer can result in delay or even disaster. The sooner a support...
- Tags: HIPAA, Regulation, Health Care, Remote Support, Computer, Bomgar, Productivity, Vertical Industries, Benefits, Healthcare, Remote Administration, Enterprise Software, Software, Human Resources
- White papers 2007-09-24
- Supporting the Campus Remotely
- The campus setting presents several unique challenges to providing its students, faculty, and staff with effective IT support, making traditional support solutions futile. Unlike typical support solutions, the Bomgar Box can successfully provide the campus with quality remote support, despite such obstacles as firewalls, NAT, proxies, and differing network topologies....
- Tags: Staff, Campus, Bomgar, Firewalls, Remote Administration, Network Security, Security, Networking
- White papers 2007-09-24
- The Bomgar Box
- The Bomgar Box is a secure platform for virtualizing support, enabling the support staff to be in more places and on more systems virtually than they ever could physically. It is available in models suitable for enterprises, small-to-medium businesses, and even individuals. Bomgar's ownership model keeps all of the sensitive...
- Tags: Bomgar, Bomgar Box, Smb/Sme
- White papers 2008-07-23
Additional Resources
- Podcast: Bomgar believes appliance-based remote control beats software or SaaS solutions hands down
- During this podcast, Bill Detwiler speaks with Joel Bomgar about his company's appliance-based remote support solution--the Bomgar Box. Bomgar explains the advantages (easier deployment, better security, lower TCO, increased uptime, client OS flexibility, and more efficient product development) his product has over the competition.You can read more about Bomgar's solutions...
- Tags: Software, Software-as-a-service, Remote Support, Bill Detwiler, Bomgar Box, Remote Administration, Podcasts, Product Development, Software As A Service (SaaS), Internet, Research & Development, Business Operations, Emerging Technologies
- Download resources 2008-07-17
- Realizing ROI from Remote Support Solutions
- IT supports and consumes large amounts of an organization's resources, which places pressure on the IT department to report quantifiable business gains from investments in new service and support technology. With remote support technology, realizing the benefits is simple, but identifying the most important metrics to focus on when...
- Tags: ROI, Remote Support, Remote Administration
- Webcasts 2007-08-16
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