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Bolton Council Dramatically Improves Management of Customer Enquiries

Bolton is a distinctive and diverse town, just 20 minutes north of Manchester, and is home to over 260,000 people. The company wanted to implement a contact-handling center to serve as a "One stop shop" for the public by managing all e-mail and phone enquiries. The challenge was to create...

Tags: Oracle Corp., Legacy System, Bolton, Hardware Upgrade, Customer Relationship Management (CRM), Enterprise Software, Hardware, Software

Case studies

Additional Resources

HP Indigo Means the Future Is Digital for Blackburns of Bolton

From design concept to production and delivery, Blackburns of Bolton in the UK offers a total print service for a wide variety of customers. Traditionally, Blackburns was a Litho printer, but ten years ago it wanted to look at new printing techniques and decided to provide customers with the price,...

Tags: Hewlett-Packard Co., Indigo, Document Management, Printers, Productivity, Enterprise Software, Software, Finance, Managerial Accounting, Hardware, Peripherals

Case studies

U.K. Council Saves Two People-Days a Week and Bolsters Security With Antivirus Solution

Bolton Council processes a growing volume of e-mail messages as it moves ahead with the government's transformation agenda for local authorities in the United Kingdom (U.K.). Its Information and Communications Technology ICT department wanted to empower council officers to work more flexibly while reducing the impact of spam on servers...

Tags: Security, Solution, Antivirus, Microsoft Exchange Server, Server, E-mail Message, U.K., Microsoft Corp., Bolton Council, E-mail, E-mail Servers, Groupware, Online Communications, Enterprise Software, Software

Case studies

Geek Trivia: After-the-fact or fiction

Red SwinglineAnother great example of a company "retroactively" creating a product is the red Swingline stapler. After Office Space showed the famous stapler really a painted prop, Swingline had so many demands for a red stapler that they now produce one:http://www.acco.com/swingline/productdetail.aspx?s=1&pid=S7074740This is true....I was talking to a sales rep...

Tags: Andrew Shafer, career, DVD, Michael Bolton, office space, Red Swingline, stapler, swingline

Discussion threads 2006-02-15

Viatel Holding (Bermuda) Case Study: Acdoco

To remain competitive Bolton based Acdoco must continually innovate to reduce costs and improve performance. A significant challenge for Acdoco, as well as for other smaller manufacturers has been the capital expenditure necessary for compliance with the Electronic Data Interchange EDI systems, such as AS2 standard, employed by many of...

Tags: Bermuda, Acdoco, Viatel, EDI, Service Level Management, VPNs, Retail, DSL, Network Technology, Network Security, Networking, Enterprise Software, Software, It Operations, It service Management, Telecommunications, Personal Technology

Case studies 2006-10-09

Microsoft's Forefront Client Security: Ready for prime time

Steve Ballmer announced Monday that the final release of Microsoft's Forefront Client Security, designed to protect PCs and servers from threats such as spyware, viruses, and rootkits, will be out in coming weeks. A recent story about Forefront from CNET Networks' News.com notes that Microsoft is trying to convince businesses...

Tags: Microsoft Corp., Security, Viruses And Worms, Mary Weilage

Blog posts 2007-04-24

A battle for the soul of the Internet

Right on!I have no problem with the UN helping people educate in poor countries, preventing starvation, or stopping wars. The internet is not composed of starving or warring people. In fact it prevents that by allowing people access to information, and largely uncensored communications between countries. There is...

Tags: Dr Dij, Internet, it management, Un

Discussion threads 2005-06-03

U.S. Intelligence Agencies: The lights are on, but is anyone home?

Once upon a time the abilities of our intelligence agencies were legion; however, more and more of late it seems that we just can't get it quite right.By now all but the most isolated or stubborn know the the claims re. Iraq's possession of WMDs and/or the ability to quickly...

Tags: intelligence agency, administration, deepsand, geo-politics, politics, intelligence, off-topic, agency

Discussion threads 2007-03-01

CodeWarriorz Thoughts

CodeWarriorz Thoughtsblog rootCodeWarriorz ThoughtsTech news, healthcare news, politics, music, and more.Larry Flynt finds the dirt on John BoltonMr. Flynt has obtained information from numerous sources that Mr. Bolton participated in paid visits to Plato's Retreat, the popular swingers club that operated in New York City in the late 1970s and...

Tags: Financial accounting, investor, Madrid, Yahoo! Inc., codewarrior.wins@..., Wal-Mart Stores Inc., profit warning, Wal-Mart profit warning, Dow drops 111, The Dow Chemical Co., Dow Drops, Larry Flynt

Discussion threads 2005-05-19

Book review: The Art & Science Of CSS

Cascading Style Sheets CSS provides a vehicle for controlling the look and feel of Web sites. Combining CSS with HTML allows Web developers and designers to separate presentation from the code, so developers get to play with the code and designers can focus on presentation. There are...

Tags: Chapter, Web, SitePoint, Information, Case Study, CSS, Scripting Languages, Software/Web Development, Web Development, Tony Patton

Blog posts 2007-10-15