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- U.K. Council Saves Two People-Days a Week and Bolsters Security With Antivirus Solution
- Bolton Council processes a growing volume of e-mail messages as it moves ahead with the government's transformation agenda for local authorities in the United Kingdom (U.K.). Its Information and Communications Technology ICT department wanted to empower council officers to work more flexibly while reducing the impact of spam on servers...
- Tags: Security, Solution, Antivirus, Microsoft Exchange Server, Server, E-mail Message, U.K., Microsoft Corp., Bolton Council, E-mail, E-mail Servers, Groupware, Online Communications, Enterprise Software, Software
- Case studies
Additional Resources
- Bolton Council Dramatically Improves Management of Customer Enquiries
- Bolton is a distinctive and diverse town, just 20 minutes north of Manchester, and is home to over 260,000 people. The company wanted to implement a contact-handling center to serve as a "One stop shop" for the public by managing all e-mail and phone enquiries. The challenge was to create...
- Tags: Oracle Corp., Legacy System, Bolton, Hardware Upgrade, Customer Relationship Management (CRM), Enterprise Software, Hardware, Software
- Case studies
- HP Indigo Means the Future Is Digital for Blackburns of Bolton
- From design concept to production and delivery, Blackburns of Bolton in the UK offers a total print service for a wide variety of customers. Traditionally, Blackburns was a Litho printer, but ten years ago it wanted to look at new printing techniques and decided to provide customers with the price,...
- Tags: Hewlett-Packard Co., Indigo, Document Management, Printers, Productivity, Enterprise Software, Software, Finance, Managerial Accounting, Hardware, Peripherals
- Case studies
- TAP Helps Council Improve Learning Facilitation Skills
- Leeds City Council is the second largest Metropolitan District Council in the UK, employing approximately 32,000 people, about 10,000 of which are computer users. It was important for Leeds City Council that they retained their team of associate trainers, many of whom have worked for the Council for several years....
- Tags: Training, Leeds City Council, Workforce Management, Human Resources
- Case studies
- Computacenter Case Study: Surrey County Council
- When Surrey County Council began its foray into e-government, it identified the need for an upgrade of its non-standardised desktop environment. In addition to its e-government objectives, the council also wanted to reduce the total cost of ownership of the infrastructure. A lack of internal resources led Surrey County Council...
- Tags: Computacenter, E-government, Government
- Case studies
- Northumberland County Council Streamlines Back Office, Cuts Costs, and Improves Customer Value
- Northumberland County Council is one of the largest councils in northeast England. The council wanted to reengineer back office financial management and purchasing processes to comply with government's Best Value Performance Indicators for cost, efficiency, and quality. The challenge was to cut overhead and improve customer service by giving citizens...
- Tags: Oracle Corp., Council, Back-office, Northumberland County Council, Financial Management, Financial Accounting, Operational Accounting, Investment, Enterprise Software, Financial Planning, Finance, Software
- Case studies
- Vehicle Fleet - Christchurch City Council
- Christchurch City Council has a large vehicle fleet and recently undertook a comprehensive process to assess and determine where improvements to sustainability could best be gained. Christchurch City Council found that the use of fleet vehicles was an emotive issue for staff, especially when council looked to decrease fleet numbers....
- Tags: Vehicle, Council, Christchurch City Council, Quality, Business Operations
- Case studies
- West Berkshire Council Finds New Strength With IBM System x
- Education, social services, highways, benefits, libraries and accountancy - these are just a handful of the services West Berkshire Council provides to the citizens of Berkshire, a rural area located west of London. West Berkshire Council wanted a system that they could consolidate multiple workloads on with confidence, so the...
- Tags: accountancy, IBM Corp., benefit, server
- Case studies 2006-10-20
- SAP Case Study: Salford City Council
- Salford City Council, situated to the west of the Greater Manchester conurbation, provides just under a quarter of a million residents with their council services and employs 11,500 staff. Previously the council had difficulty in identifying the overall purchasing pattern, as different departments used numerous suppliers. Salford Council recognised that...
- Tags: Staffing, Council, SAP AG, Operational Accounting, Finance
- Case studies
- Birmingham City Council Delivers EDMS and E-government Services on Network Appliance Technology
- Birmingham City Council is Europe's largest council, employing some 55,000 staff and providing services to more than one million citizens. The need to conserve space, improve document control/access, streamline workflows, and meet e-government objectives led the council to pursue an Electronic Document Management Solution EDMS. Birmingham City Council deployed an...
- Tags: Network Appliance Inc., Council, NetApp, Birmingham City Council, E-government, Storage, Government, Hardware
- Case studies
- Fellowship, Training and Musical Chairs
- Wellington City Council approached ACE Training in December 2001 and asked ACE Training to develop a short session to train Council staff on the key functional differences between Windows 95 or NT4 and Office 98 - their old software - and Windows 2000 and Office XP. This training is done...
- Tags: Training, Staff, Workforce Management, Microsoft Windows, Microsoft Windows 95, Microsoft Office, Human Resources, Operating Systems, Software, Office Suites
- Case studies
- Next-Generation Customer Contact: ViewPoints From the Avaya Customer Contact Council
- The Avaya Customer Contact Council is a network of senior business leaders from 22 global companies with average revenue of $28 billion. Council members represent companies at the leading edge of customer service; their roles in those companies encompass both operational and technical responsibilities. A central purpose of the Council...
- Tags: Avaya Inc., Avaya Customer Contact Council, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- White papers 2005-08-01
- North Lincolnshire Council Builds Service Value by Focusing on the Resilience and Continuity of the Underpinning IT Services
- North Lincolnshire Council covers an area of 85,000 hectares, with staff and IT equipment located in over one hundred different sites. The task of providing and supporting the numerous IT services used within the Council, across such a widely distributed environment is a complex and challenging one. Long-term partner, Fox...
- Tags: IT Services, Information Technology, North Lincolnshire Council, Strategy, Management
- Case studies
- Newport City Council Simplifies Content Management and Improves Constituent Service
- Newport City Council, the eighth largest authority in Wales, provides a variety of services such as education, leisure, housing, social services, planning, and highways. Newport City Council was keen to maximize the information available to residents and businesses online. To do this, the council realized it needed a content management...
- Tags: Oracle Corp., Council, Content Management, Web Technology, Enterprise Software, Software
- Case studies 2007-05-01
- Edinburgh City Council Delivers Papers Online Scheme to the Public
- The City of Edinburgh Council was looking to launch its 'Council Papers Online' scheme to the public, allowing them to access all council committee documents - agendas, reports, and minutes - through their website. Additionally, Community Councils and Local Development Committees had to have piles of paper delivered for meetings...
- Tags: Datum International, Edinburgh City Council, KnowledgeWorker, Document Management, Content Management, Managerial Accounting, Groupware, Enterprise Software, Software, Finance
- Case studies 2007-10-04
- HP ProCurve - A Platform for the Future at Milton Keynes Council
- Milton Keynes Council is a unitary local authority. Over the years it has established itself as a forward-thinking council with a reputation for innovation, and this philosophy is reflected in its approach to IT. Milton Keynes Council wanted to enhance services provided to the public. They wanted to implement innovative...
- Tags: Hewlett-Packard Co., Council, HP ProCurve, Milton Keynes Council, E-government, Utility Computing, Government
- Case studies
- South Lanarkshire Council Improves Public Service, Cuts Administration Time by 25%
- In the past, South Lanarkshire Council - the fifth largest local-government council in Scotland - handled public telephone contact in a variety of ways. Without a citizen focus, continuity of service between departments was patchy - and unlikely to improve because it was supported by little in the way of...
- Tags: Oracle Corp., Administration, Council, Contact Center, Service, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies
- Croydon Council, Capgemini and HP Help to Redefine Local Government
- Local government organisations in the UK have embarked on a new phase in their development. Croydon Council is the local authority responsible for Croydon. Croydon Council wanted to respond to government initiatives and changing customer expectations by reviewing its approach to service delivery. It needed to manage and organize its...
- Tags: Hewlett-Packard Co., Capgemini, Government, Organizational Structure, Business Structures, Tools & Techniques, Outsourcing, Human Resources, Finance, Management, It Operations, Business Operations, Outsourcing & Subcontracting
- Case studies
- Braganca Paulista City Council Reaches Out to Citizens Through New Oracle-Based Web Site
- Founded 208 years ago, one of the oldest city councils in Sao Paulo, Braganca Paulista City Council serves 120,000 residents. The council wanted to provide a graphic interface to support a new Web site and deploy a solution that helps create access rules and forms in addition to generating reports...
- Tags: Web, Oracle Corp., Council, Web Site, City Council, Web Site Development, Web Technology, Application Servers, Channel Management, Middleware, Enterprise Software, Databases, Internet, Software, Marketing, Data Management
- Case studies
- Worthing Borough Council Shores Up Wireless LAN Security
- Worthing Borough Council wanted to give its users access to email and data whilst away from their desks, allowing flexibility and increasing efficiency. This case study examines how the Operations manager at Worthing Borough Council installed Neutrino Wireless Intrusion Protection System to be the eyes and ears for the council's...
- Tags: Council, WLAN, Wi-Fi, Wireless, Wireless LANs, LANs, E-mail, Networking, Online Communications
- Case studies
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