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- IT consulting: The customer isn't always right
- When a customer is wrong, it can be difficult to get them to come around to your way of thinking. Robert L. Bogue explains why listening, teaching, and giving them time to process information can go a long way. by Robert Bogue
- Tags: Information Technology, Customer, Consulting, Person, Robert Bogue, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting
- Blog posts 2008-06-25
- What separates a good technical consultant from the pack?
- It seems like anyone can hang out a consultant shingle, but not everyone can deliver. Here are the traits that make a consultant stand out from the crowd. by Robert Bogue
- Tags: Skill, Consultant, Customer, Customer Service Customer Service, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Robert Bogue
- Blog posts 2008-09-12
- Governance or guidance?
- Thank you + a QuestionMr Bogue, thank you for a comprehensive material. It expresses much of what I could sign under. But there is one point that sort of bewilders me: don't you think that this approach suits better rather a large company?To create the documents (in their electronic and...
- Tags: LeisureMan
- Discussion threads 2005-08-03
- When you do and don't want Shelfware
- No matter the size of your organization, you can be sure you have old software sitting on a shelf somewhere. Robert Bogue talks about how to reduce the shelfware in your company. Every organization has "shelfware" software that has been put on a shelf. Whether an organization has...
- Tags: Tools & Techniques, Robert L. Bogue, software, shelfware, SMB Strategies Newsletter, Management
- Technical articles 2005-09-12
- Download our basic virus PowerPoint presentation to educate your end users
- IT pros are reminded daily to stay vigilant against the dangers of viruses and are familiar with their morphing forms and disguises. Yet end users may have little or no experience with guarding against these cyber ills and may put your systems at risk with every click of the mouse.TechRepublic...
- Tags: Beth Blakely, IBM Lotus Notes, Microsoft PowerPoint, Notes Page, PowerPoint presentation, security, virus
- Technical articles 2003-08-05
- How rapid is rapid development?
- As aneditor on TechRepublic I get the benefit of a rather eclectic mix of content.Whether it's downloads or articles or blogs or discussions or TechQA, it falls within my purview. Recently, severalpieces of content came together in such a way as to get me thinking which isalways a dangerous...
- Tags: developer, IDE, Robert
- Blog posts 2006-02-09
- Five management strategies for streamlining support
- These low-cost strategies will help IT managers at small- to medium-sized businesses track recurring support problems to save time and increase employee morale. Want to learn more about managing IT in a small- to medium-sized business? Automatically sign up for our free Strategies that Scale newsletter, delivered each...
- Tags: Robert L. Bogue, Help desk, mid-sized organization, strategy, software, SMB Strategies Newsletter, Frequency, TechRepublic Inc., PDA, Solution, Password, Information Technology, Organization, PDAs, Handhelds, Hardware, It Operations, Management
- Technical articles 2005-04-18
- Bulletproof persistent cookies to increase security
- By Robert L. BogueCookies offer an excellent way to keep small bits of information about the user readily available so that they don't have to be looked up again. They can allow you to keep users' numeric IDs handy instead of their logon names, which makes getting back to their...
- Tags: security, Crowe, Chizek and Company LLP, cookie, Web browser
- Technical articles 2003-10-21
- Four steps for reducing project risk
- article root[Edited by: admin on Aug 8, 2005 7:51 AM]Should be 5 Steps for Managing Project RiskWhile I agree with the Bogue's four steps to reducing I would say managing risk, I think this approach adds high-cost elements that may not add value to many projects and misses a number...
- Tags: SECURITY, risk
- Discussion threads 2005-08-08
- More effective requirements gathering with Microsoft OneNote
- Therequirements gathering process is very difficult. Getting the information fromthe subject matter experts and packaging it into a coherent set of thoughtsthat the architect and developers can understand is among the hardest parts ofdeveloping software.There'sbeen little help with this process over the past few decades as we've struggledwith other tools,...
- Tags: Microsoft Corp., Microsoft Office OneNote 2003, Microsoft Word, Robert L. Bogue
- Technical articles 2006-10-06
- Open source software on the desktop -- Is it right for you?
- Thinking of switching to open source? Don't underestimate what the true acquisition cost will be. There are few topics more heated than the discussion surrounding Open Source vs. Microsoft. This discussion typically focuses on the difference between Linux and Windows as an operating system. This is,...
- Tags: Robert L. Bogue, SMB Strategies Newsletter, Software, Desktop, OpenOffice, Open-source Software, Microsoft Corp., Training, Workforce Management, Open Source, Human Resources
- Technical articles 2005-08-08
- Finding the right role in IT
- People's positions do not necessarily reflect current roles in the organization. In placing employees in a role, it is important to assign them to tasks that fit their capabilities. Whether you are a CIO, director, manager, supervisor, or worker, you have a set of strengths and weaknesses that are uniquely...
- Tags: Robert L. Bogue, information technology, SMB Strategies Newsletter, TechRepublic Inc., Position, Strategy, Workforce Management, Management, Human Resources
- Technical articles 2005-06-27
- Three guidelines for getting the most out of consultants
- If you want to have a successful experience with a consultant, you need to define your expectations of him or her before the job starts. Some organizations believe that there is never a reason to hire a consultant. After all, hiring a consultant allows that person to...
- Tags: Recruitment & Selection, Robert L. Bogue, hiring, consulting engagement, consulting, SMB Strategies Newsletter, Consultant, Supervision, Human Resources, Workforce Management
- Technical articles 2005-05-16
- Develop a strategy for requirements gathering
- There's more to requirements gathering than getting an initial framework. Understanding the differing goals of the requirements process is an important key to understanding how to get requirements done right. In most mid-sized IT organizations the process of gathering requirements is a little more advanced than scribbling a...
- Tags: Robert L. Bogue, strategy, requirements process, SMB Strategies Newsletter, TechRepublic Inc., Solution, Requirement, Financial Services, Productivity
- Technical articles 2005-08-01
- Remain productive by honoring commitments
- Meeting commitments is the heart of every organization. Failing to meet commitments can cause huge ripple effects that are felt throughout the organization, no matter what its size. Have you ever wondered what happened to that high performing team that you had just a few months ago? Have...
- Tags: Manufacturing, Robert L. Bogue, Sales strategy, Sales force management, Operational accounting, SMB Strategies Newsletter, Commitment, Organization, Payroll Department, Accounting Department, Sales Team, E-mail, Service Level Management, Team Management, Sales, Online Communications, It Operations, It service Management, Management, Finance
- Technical articles 2005-06-13
- A single Goliath or best of breed
- No single off-the-shelf system will exactly meet all of your organizational needs. The trick is finding the set of solutions that meet your organization's needs and that work well with each system within that set of solutions. When most people set out to purchase a new enterprise system,...
- Tags: Goliath, Robert L. Bogue, SMB Strategies Newsletter, TechRepublic Inc., Solution, Product, Team Management, Strategy, Financial Services, Operational Accounting, Management, Finance
- Technical articles 2005-07-11
- Creating artifacts--what you don't know
- Just as artifacts from ancient times give us information about early man, the documents and presentations you create in IT can give insight into your technology initiatives. We know relatively little about the humans that were roaming the earth thousands of years ago. But because we have the...
- Tags: Strategy, Robert L. Bogue, artifact, SMB Strategies Newsletter, Team Management, Project Management, Tools & Techniques, Management, It Operations, It service Management
- Technical articles 2005-08-26
- Four steps for reducing project risk
- Risks in a project are inevitable. However, carefully collecting, evaluating, prioritizing, and controlling risks can increase the chances of success for your next project. Whether it's small or large, complex or simple, every project has risk. It's our job as managers to do our best to not only...
- Tags: Strategy, Robert L. Bogue, SECURITY, risk, SMB Strategies Newsletter, Project, TechRepublic Inc., Goal, Management
- Technical articles 2005-07-18
- Lock IT Down: Must-reads for hacking prevention
- For an IT manager, dealing with viruses is just part of the job. You're constantly finding ways to block viruses from infiltrating your system, quickly remedying your vulnerabilities with patches, or, in the worst cases, recovering from an attack.But falling prey to a hacker or a cracker is much more...
- Tags: attack, Del Smith, hacker, hacking, information technology, Michael Mullins, Robert Bogue, Toni Bowers, vulnerability
- Technical articles 2004-01-21
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