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BMC Software Inc. (428 results)
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- BMC Remedy Incident management
- How to create a parent/child relationship between incidents
- Discussion threads 2007-09-20
- BMC Remedy Incident Management Child ticket
- hi,I'm a novice for ITSM. My requirement is to close all the child tickets when a parent ticket is closed. I searched lots of documents, but not able to figure it out. Can anyone tell me how to do this. If there is any document plz pass it across
- Discussion threads 2007-09-20
- Photos: Nanotubes meet inner tubes
- BMC bikes ridden by Phonak in the Tour de France have nanomaterial in their frames.
- Image galleries 2006-07-07
- Don't let identity management turn chaotic as your business grows
- Plan ahead to develop a strategy for keeping company accounts and passwords under control. Digital identities -- in the form of user accounts and their associated passwords -- are the means by which network administrators implement access controls to network resources. When your network is small and...
- Technical articles 2005-12-19
- Incident, Problem and Event Management: The IT Process Wars!
- Join TechRepublic's Bob Artner as he and Gartner Analyst Deb Curtis, explore the barriers between groups in the IT organization that limit the success of the problem management process and provides advice to help overcome the IT process wars. During the conversation you will hear several case studies that...
- Webcasts 2005-09-28
- BlueCross BlueShield of Tennessee Complies With HIPAA Regulations and Supports Online Enrollment With BMC Access Management
- BlueCross BlueShield of Tennessee has supported the health benefits needs of local businesses, government agencies, families, and individuals in Tennessee since 1945. To meet the demands of HIPAA compliance and support a larger volume of customers using online enrollment tools, BlueCross BlueShield of Tennessee chose BMC Access Management (formerly BMC...
- Case studies
- BMC Software Uses BMC PATROL Performance Assurance Solutions to Free Administrator Time for Critical Projects
- On a daily basis, the BMC IT Service Management group monitors an average of 475 production servers. The servers and the resident applications are followed through their lifecycles as resource usage is predicted, current resources are optimized, and tuning is executed to ensure maximum performance assurance. The Service Management Team...
- Case studies
- BIT Provides Outstanding IT Support Using BMC Remedy
- To optimize IT service and support, BIT wanted to implement a software solution to meet the special needs of judicial authorities in North Rhine-Westphalia. There are 270 authorities of different sizes in more than 300 locations. BIT needed an application that could integrate all locations reached through WAN connections. Another...
- Case studies
- BILLA Uses BMC Remedy's AR System to Power Asset Management Innovation
- With a market share of more than 18%, BILLA is the leader in grocery retail in Austria. Because of the high number of branches, there is an enormous number of IT assets and inventory such as cash-desks, ATM machines, printers, PCs and screens, which need to be managed and controlled....
- Case studies
- Banco Sabadell Implements MVS With BMC Software Solutions
- Banco Sabadell has always relied heavily on information technology to support daily operations. When they decided to upgrade their IT infrastructure, the IT staff had to address a number of critical issues. The organization was growing; they wanted to strengthen their online presence by improving availability; and they wanted to...
- Case studies
- AMT-Credit Agricole Uses BMC Configuration Management to Distribute Its Bore@l Workstation and Manage Applications
- To ensure the effectiveness of its rollout of the latest version of its Bore@l workstation, Association de Moyens Technologiques' (AMT's) goal was twofold - benefit from a remote distribution technology to enable the rapid distribution of updates, and authorize "On-demand" distribution and the follow-up on dedicated applications running on Bore@l...
- Case studies
- Altis Semiconductor Increased System Performance With BMC PATROL Solutions
- With 2,200 employees based in a vast industrial zone in France's Essonne region, Altis Semiconductor reported revenues of 555 million euros in 2002. Altis Semiconductor needed to update their existing Information Technology IT. They wanted a standardized solution that was independent of the hardware and middleware already in place. The...
- Case studies
- ALD Puts BMC Remedy Action Request System at the Heart of Its IT Service Infrastructure
- As a financial service provider ALD Automotive ALD needs to examine all new applications with regards to security. ALD's requirement was for a comprehensive help desk solution that could go live as quickly as possible but which would offer the security a financial business needs. Flexibility was also a key...
- Case studies
- Afrox Creates World-Class Customer Service Center With BMC Software
- As a leading supplier of gas, welding, and related products to the consumer, African Oxygen Limited Afrox needed to centralize and consolidate billing and debt collecting. They chose BMC Remedy Action Request System AR System to help them create an effective way to communicate and exchange information between their contact...
- Case studies
- ADP Securities Industry Software Chooses BMC to Deliver the Infrastructure Availability and Reliability Needed to Attain ISO 9001 Certification
- ADP Securities Industry Software (ADP/SIS) provides IT services to regional securities brokerage firms located across the United States. Speed, accuracy, and reliability are essential in the financial services industry, where a delay of even a few seconds in completing a transaction could cost hundreds of thousands of dollars. ADP/SIS is...
- Case studies
- Brasil Telecom Implements BSM Solutions From BMC to Increase IT Management and Monitoring Capabilities
- Understanding the value of IT to their core business services, Brasil Telecom turned to BMC to deliver Business Service Management BSM solutions that connect the company's data centers with central views for monitoring, management, notification, and automation. The BMC solutions not only support Brasil Telecom's present needs, but are well...
- Case studies
- Virtualize and Consolidate with Confidence
- Are you paying the bills for a server that is not operating at full capacity? BMC® Software can help you maximize your return on expensive data centre real estate, from planning and deployment to ongoing operational management. Learn more in this paper from BMC.
- White papers
- VW Case Study
- The Volkswagen Group Customer Success Story With a mission to provide all parties involved with centralized, policy-based access to information assets, The Volkswagen Group evaluated alternative Identity Management solutions and concluded that BMC was the best fit.
- White papers 2007-04-02
- How to Choose the Right Service Desk Solution and Improve Your ROI
- As IT budgets continue to fall under close scrutiny, it's more important than ever to ensure that software purchases add to your company's bottom line. Selecting the right service desk solution for managing your mission-critical operations can help accomplish this goal. Selecting the wrong one can cost you. You need...
- White papers 2006-04-04
- Improve the Efficiency of Your Service Desk
- Are you looking for ways to eliminate increasing IT service desk demands? Are you trying to enable users to resolve some of their more basic issues, including password reset, through user self-service? This paper examines the role of password management including support capabilities and solution economics, and demonstrates...
- White papers 2007-06-04
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