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- DANONE Reduces Rollout Time for BMC Service Desk Express by 66 Percent With BMC Alignability for Service Desk Express
- Groupe DANONE is a Fortune 500 company and one of the most successful healthy food companies in the world. The company wanted to harmonize diverse IT processes and roll them out across the entire Northern Eastern and Central Europe. DANONE deployed BMC systems for its solution and implemented BMC Service...
- Tags: Service Desk, BMC Software Inc., DANONE, Groupe DANONE, It Management, ITIL, It Services, It service Management
- Case studies 2008-01-01
- University Closes Information Gap With BMC Service Desk Express Suite
- Liverpool John Moores University is a city-based university, with more than 27,000 students studying 200-plus courses at undergraduate and postgraduate levels. The University needed a flexible and sophisticated service desk solution to replace a number of disparate systems. The University deployed BMC software for its solution and implemented BMC Service...
- Tags: Service Desk, BMC Software Inc., Liverpool John Moores University, It Management, It Services, It service Management
- Case studies 2008-05-01
- Travel and Transport Increases Efficiencies and Productivity With BMC Software
- Travel and Transport wanted a service desk product that provided real-time remote query and inventory capabilities, along with the ability to remotely administer PCs and report help desk activity levels. BMC Magic Service Desk Suite a previous version of BMC Service Desk Express Suite meets all of Travel and Transport's...
- Tags: BMC Software Inc., It Management, Help Desk, It service Management, It Operations
- Case studies
- ClubCorp Streamlines Support Processes With the BMC Service Desk Express Suite
- ClubCorp operates nearly 200 golf courses, country clubs, private business, sports clubs, and resorts across the globe. ClubCorp wanted to consolidate operations personnel, streamline communication, and increase efficiency within several business groups in the organization. Consolidation and streamlining had to facilitate and enhance the high-level of internal and external customer...
- Tags: Service Desk, BMC Software Inc., ClubCorp, It Management, It service Management
- Case studies
- Hi Fert Relies on BMC Service Desk Express Suite to Provide Exceptional Service to Customers and Dealers
- Hi Fert is a leader in the Australian fertilizer industry. The company wanted to implement an ITIL-based single-point-of-contact service desk that would comply with environmental health and occupational safety regulations. The challenge was to provide bandwidth-friendly, Web-based access to remote sites with poor connectivity. Hi Fert deployed BMC software for...
- Tags: Service Desk, BMC Software Inc., It Management, It service Management
- Case studies 2007-04-01
- Johns Hopkins Bloomberg School of Public Health Provides Better Faculty, Student, and Staff Support With BMC Magic Service Desk Suite
- When its vendor stopped supporting its service desk software, Johns Hopkins Bloomberg School of Health began a search to find a new solution. By choosing the BMC Magic Service Desk Suite a previous version of the BMC Service Desk Express Suite, the school has improved efficiency, lowered costs, increased customer...
- Tags: Service Desk, BMC Software Inc., Public Health, It Management, It Services, It service Management
- Case studies
- Hi-Tech Mold & Engineering Achieves Full Return on Investment With BMC Magic Service Desk Suite
- Hi-Tech Mold & Engineering (Hi-Tech) needed to automate its manual processes to speed problem resolution and improve tracking and management of open requests. Using the BMC Magic Service Desk Suite a previous version of BMC Service Desk Express Suite the company now resolves incidents more quickly, manages the IT asset...
- Tags: Service Desk, BMC Software Inc., ROI, It Management, It service Management
- Case studies
- MC Lioness Realty Group Improves Productivity of Field Staff With BMC Service Desk Express Suite
- MC Lioness Realty Group, a commercial real estate firm, provides property management, brokerage services, development, construction, and project management to institutional owners, individual investors, and corporate real estate users. MC Lioness needed a flexible and customizable service desk, and turned to BMC Service Desk Express Suite (formerly Magic Service Desk...
- Tags: Service Desk, BMC Software Inc., Corporate Real Estate, It Management, Financial Services, It service Management
- Case studies
- Workspace Group Embraces BMC Magic Service Desk Suite for Help Desk and Workflow Support
- Workspace Group is a specialized property-based business devoted to the provision of light industrial, studio, and office workspace for small businesses in London and the South East of England. The company needed an automated incident management solution to replace their existing manual processes and make responding to customer needs more...
- Tags: Service Desk, BMC Software Inc., Help Desk, Workflow, Workspace Group, It Management, It service Management
- Case studies
- ROC de Leijgraaf Increases IT Support Responsiveness by 20 Percent Using BMC Service Desk Express Suite
- To support its rapid growth, ROC de Leijgraaf deployed BMC Service Desk Express Suite, a fully integrated service desk environment that connects requests to people, places, and assets. The school is now benefiting from a powerful workflow solution that delivers superior service and reduced operational expenses. As a result, its...
- Tags: Service Desk, BMC Software Inc., School, Information Technology, It Management, It service Management
- Case studies
- The University of Canterbury Is Implementing the Information Technology Infrastructure Library With the Help of BMC Service Desk Express Suite
- The company wanted to support the implementation of Information Technology Infrastructure Library best practices and show that the IT Services Unit of the University of Canterbury UC is accountable and meeting expectations. The University of Canterbury implemented the BMC Service Desk Express Suite for their Service Management requirements. This reduced...
- Tags: Service Desk, BMC Software Inc., Information Technology, University Of Canterbury, ITIL, Help Desk, It Management, It Services, It Operations, It service Management
- Case studies
- ClubCorp Balances High Tech and High Touch With the Help of BMC Service Desk Express Suite
- Dallas-based ClubCorp is the world leader in private clubs. ClubCorp wanted to leverage technology to deliver superior customer service and create a personalized, private club experience for ClubCorp members and guests. ClubCorp deployed BMC software for its solution and implemented BMC Service Desk Express Suite which helps the IT organization...
- Tags: Service Desk, BMC Software Inc., ClubCorp, It Management, It service Management
- Case studies 2007-01-01
- Seur Geopost Standardizes Its Customer Service Processes With BMC Service Desk Express
- Seur Geopost is a leading company in Spain in the field of urgent transport of goods. Seur Geopost had three specific business requirements: standardize all its processes, optimize its resources, and improve the services provided by its computer department. Seur Geopost identified BMC Service Desk Express Suite as the only...
- Tags: Service Desk, BMC Software Inc., Customer Service, Seur Geopost, It Management, It service Management
- Case studies
- The NHS Trusts in Gloucestershire Improved IT Support by 60 Percent
- The NHS Trusts in Gloucestershire comprises various hospitals and clinical sites across Gloucestershire County. Understanding the link between quality patient services and IT, the NHS Trusts was looking to consolidate its IT service desks in order to optimize efficiency and resolve patient issues more quickly and effectively. By choosing BMC...
- Tags: Service Desk, BMC Software Inc., Patient, Information Technology, ITIL, It Services, It Management, It service Management
- Case studies
- Customizable Service Desk Software Helps IT Solutions Provider Streamline Operations
- Download this case study to learn why Canon Technology Solutions’ Managed Services business has recommended, implemented, and hosted BMC Magic Service Desk Suite for organizations both inside and outside of Canon. Find out why one of the leading providers of managed technology services finds the BMC Software solution perfect for...
- Tags: Service Desk, BMC Software Inc., Information Technology, Streamline, It Management, Help Desk, It service Management, It Operations
- Case studies
- IPC Delivers World-Class Customer Service With BMC Software
- With its reputation for quality and reliability, world-class customer service, and innovative technology, IPC has become the specialist upon which financial institutions worldwide depend for world-class trading floor solutions. Maintaining a high level of service in the dynamic financial services industry requires highly skilled people and best-practice processes supported by...
- Tags: BMC Software Inc., Remedy Corp., IPC, It Management, It service Management
- Case studies
- The Met Office Expands Its Horizons With the BMC Remedy IT Service Management Suite
- The Met Office recognized the need to move to a consolidated incident management system and turned to BMC Software for ITIL-compatible solutions for IT service management. At the onset, Met Office was only looking to implement new help desk and change management solutions, but the potential of the BMC Remedy...
- Tags: BMC Software Inc., Service Management, Microsoft Office, Remedy Corp., It Management, Change Management, It service Management, Tools & Techniques, Management
- Case studies
- Capital District Physicians' Health Plan Meets Service Goals and Supports HIPAA Requirements With BMC Software
- Capital District Physicians' Health Plan, Inc. CDPHP turned to BMC Software when looking to augment their existing IT Service Management applications. Already a user of BMC Remedy Service Desk formerly BMC Remedy Help Desk and BMC Service Level Management formerly BMC Remedy Service Level Agreements, CDPHP identified a need for...
- Tags: BMC Software Inc., HIPAA, Physician, Health Care, Remedy Corp., It Management, Change Management, It service Management, Tools & Techniques, Management
- Case studies
- Olan Mills Keeps Customers Satisfied and Employees Productive With Magic Service Desk Suite
- Olan Mills, with retail stores in the U.S. and U.K., is a leading portrait photography company in both countries. Olan Mills searched for a highly versatile solution that would help to decrease maintenance and the time-to-resolution for its help desk calls. Olan Mills first chose Magic Service Desk Suite, a...
- Tags: Service Desk, BMC Software Inc., Problem Management, Olan Mills, Help Desk, Call Centers, It Management, It Operations, It service Management
- Case studies
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