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Additional Resources
- Migrating Your Remedy IT Service Management (ITSM) Applications to Version 6.0 With BMC Atrium CMDB
- This webcast explores the new functionality and benefits of Remedy ITSM 6.0, BMC Atrium CMDB and Remedy AR System 6.3. It also explains how the new Remedy ITSM 6 Migration Utility can accelerate your path toward business service management with Remedy IT Service Management for the Enterprise 6.0 and the...
- Tags: BMC Software Inc., Service Management, CMDB, Remedy Corp., Service Level Management, It Management, It Services, It Operations, It service Management
- Webcasts
- SNCF Gets on Track With BMC Remedy
- SNCF, France's railway administration, provides passenger and freight transportation services throughout the country. SNCF wanted to provide a more accessible help desk service for its employees by moving from a mainframe application to a client/server solution. SNCF deployed BMC software for its solution and implemented BMC Remedy Action Request System...
- Tags: BMC Software Inc., Remedy Corp., SNCF, It Management, Transportation, Help Desk, It service Management, It Operations
- Case studies 2006-10-01
- What's New in Remedy ITSM 6.0
- In this webcast, you will discover how Remedy IT Service Management for the Enterprise 6.0 can provide you with greater business value and process integration though the new BMC Atrium CMDB and BMC IT Discovery Suite. You will also learn how to improve best practice process automation, raise productivity and...
- Tags: BMC Software Inc., Remedy Corp., It Management, It service Management
- Webcasts
- What's New in Remedy ITSM 6.0
- This webcast helps one discover how Remedy IT Service Management for the Enterprise 6.0 can provide you with greater business value and process integration though the new BMC Atrium CMDB and BMC IT Discovery Suite. Also the webcast explains how to improve best practice process automation, raise productivity and lower...
- Tags: BMC Software Inc., Remedy Corp., It Management, It service Management
- Webcasts
- BMC Marimba: Building on Your Remedy Investment to Enhance ROI and Reduce Costs - Fast Track to Full Lifecycle CCM
- Customers who have made significant investments in BMC Remedy ITSM applications, such as BMC Remedy Asset Management, BMC Remedy Help Desk and BMC Remedy Change Management, face a consistent set of challenges when trying to align IT infrastructure and services to the needs of the business. This webcast shows you...
- Tags: BMC Software Inc., Marimba, Investment, ROI, Remedy Corp., It Management, It service Management
- Webcasts
- BMC Marimba: Building on Your Remedy Investment to Enhance ROI and Reduce Costs - Fast Track to Full Lifecycle CCM
- Customers who have made significant investments in BMC Remedy ITSM applications, such as BMC Remedy Asset Management, BMC Remedy Help Desk and BMC Remedy Change Management, face a consistent set of challenges when trying to align IT infrastructure and services to the needs of the business. This webcast shows you...
- Tags: BMC Software Inc., Marimba, Investment, ROI, Remedy Corp., It Management, It service Management
- Webcasts
- Petrobras Guarantees Customer Support Center Quality, Productivity, and Performance and Achieves ISO 9002 Certification With BMC Software
- When Petrobras needed a consolidated customer support solution, they turned to BMC Remedy Service Process Management solutions. These solutions, including BMC Remedy Action Request System AR System, enable Petrobras to manage more than one million calls per year - from request to resolution - and also play a key part...
- Tags: BMC Software Inc., Certification, Performance, ISO, It Management, It service Management
- Case studies
- NCR Saves Time With BMC Remedy
- As a global technology company, NCR is especially dependent on its Information Technology IT infrastructure. The company wanted to create an incident-tracking system for their global organization. NCR chose BMC Remedy Action Request System for their service desk needs. As a result there was reduction in password-related calls saves time...
- Tags: BMC Software Inc., NCR Corp., Remedy Corp., It Management, It service Management
- Case studies
- Countrywide Adopts BMC Remedy Solutions as Enterprise Support Standard
- Since its inception in 1969, Countrywide Financial Corporation has become a leading provider of consumer and business-to-business financial services in domestic and international markets. Previously, Production Technologies Support had 500 help desk and support analysts handling nearly 275,000 cases a month for the loan origination divisions. The consolidation initiative brings...
- Tags: BMC Software Inc., Remedy Corp., Countrywide, It Management, Help Desk, It service Management, It Operations
- Case studies
- Capital District Physicians' Health Plan Meets Service Goals and Supports HIPAA Requirements With BMC Software
- Capital District Physicians' Health Plan, Inc. CDPHP turned to BMC Software when looking to augment their existing IT Service Management applications. Already a user of BMC Remedy Service Desk formerly BMC Remedy Help Desk and BMC Service Level Management formerly BMC Remedy Service Level Agreements, CDPHP identified a need for...
- Tags: BMC Software Inc., HIPAA, Physician, Health Care, Remedy Corp., It Management, Change Management, It service Management, Tools & Techniques, Management
- Case studies
- Afrox Creates World-Class Customer Service Center With BMC Software
- As a leading supplier of gas, welding, and related products to the consumer, African Oxygen Limited Afrox needed to centralize and consolidate billing and debt collecting. They chose BMC Remedy Action Request System AR System to help them create an effective way to communicate and exchange information between their contact...
- Tags: BMC Software Inc., Afrox, It Management, It service Management
- Case studies
- StarHub Improves Customer Service Index Trend With BMC Remedy AR System
- StarHub identified two areas of improvement to ensure operational effectiveness: tracking and resolution of customer requests, and the management of network change resulting from those requests. StarHub chose BMC Remedy Action Request System to improve its operational efficiency. This benefited the company with enhanced trouble-ticketing and network change management activities,...
- Tags: BMC Software Inc., Customer Service, Starhub, Remedy Corp., Change Management, It Management, Tools & Techniques, Management, It service Management
- Case studies
- The Met Office Expands Its Horizons With the BMC Remedy IT Service Management Suite
- The Met Office recognized the need to move to a consolidated incident management system and turned to BMC Software for ITIL-compatible solutions for IT service management. At the onset, Met Office was only looking to implement new help desk and change management solutions, but the potential of the BMC Remedy...
- Tags: BMC Software Inc., Service Management, Microsoft Office, Remedy Corp., It Management, Change Management, It service Management, Tools & Techniques, Management
- Case studies
- Remedy Delivers Outstanding Customer Service Using Its Own Out-of-the-Box Application
- BMC Software delivers Remedy solutions that enable organizations to automate and manage internal and external service and support processes. Shortly after Remedy launched its Customer Support application, the Support Services team implemented the solution internally. Immediately benefiting from the application's out-of-the-box functionality, the team also leveraged its flexible Action Request...
- Tags: BMC Software Inc., Customer Service, Remedy Corp., It Management, Operational Planning, It service Management, Business Operations
- Case studies
- is:energy Provides Complete IT Services Solution With BMC Remedy
- is:energy GmbH is one of Germany's leading complete IT service suppliers for the energy industry. The company wanted to implement an integrated incident, order, and asset management system. After searching for several vendors is:energy deployed BMC systems for its solution and implemented BMC Remedy Action Request System to meet their...
- Tags: BMC Software Inc., IT Services, Information Technology, Remedy Corp., Is:energy, It Management, Asset Management, It service Management, Operational Planning, Business Operations
- Case studies 2006-10-01
- IPC Delivers World-Class Customer Service With BMC Software
- With its reputation for quality and reliability, world-class customer service, and innovative technology, IPC has become the specialist upon which financial institutions worldwide depend for world-class trading floor solutions. Maintaining a high level of service in the dynamic financial services industry requires highly skilled people and best-practice processes supported by...
- Tags: BMC Software Inc., Remedy Corp., IPC, It Management, It service Management
- Case studies
- BMC Remedy Assists Time Warner Cable in Delivering Award-Winning Customer Care
- Time Warner Cable wanted to ensure that Customer Service Representatives CSRs have the tools to meet customer expectations. The Time Warner Cable deployed BMC software for its solution and implemented BMC Remedy Action Request System. Time Warner Cable has expanded the Remedy development team to include five full-time developers and...
- Tags: BMC Software Inc., Time Warner Cable Inc., Remedy Corp., It Management, It service Management
- Case studies 2006-10-01
- Triaton Leverages BMC Remedy to Deliver Outstanding Customer Service
- As one of Germany's largest systems houses, Triaton operates in a corporate alliance of one of the world's most important conglomerations. The company wanted to improve its call centre's first call resolution rate. Traiton deployed BMC software for its solution and implemented BMC Remedy Action Request System to handle their...
- Tags: BMC Software Inc., Customer Service, Remedy Corp., It Management, It service Management
- Case studies 2006-10-01
- is:energy Provides Complete IT Services Solution With Remedy and MATERNA
- Optimising service processes and cutting costs is the challenge confronting every company in the fiercely competitive energy industry. To meet these objectives, is:energy, one of Germany's leading total IT service suppliers for the energy industry, implemented an integrated incident, order, and asset management system, based on the Remedy Service Process...
- Tags: BMC Software Inc., IT Services, Information Technology, Remedy Corp., Is:energy, Asset Management, It Management, Operational Planning, Business Operations, It service Management
- Case studies
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