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- Towngas Optimizes Customer Service Capabilities With BMC PATROL Management Solutions
- Hong Kong and China Gas Company Limited known as Towngas is a leading utility in Hong Kong and China, supplying gas for almost 1.5 million households and businesses throughout Hong Kong. For the Towngas information technology department, the primary challenge was to build, manage and maintain a technical environment that...
- Tags: BMC Software Inc., Customer Service, BMC Patrol, Hong Kong, Towngas, It Management, It service Management
- Case studies
- ISA Relies on BMC PATROL as the Silent Force Behind Its Magna System
- The ISA provides such services as granting permits to corporations to publish prospectuses, regulating and supervising the mutual fund industry activities, monitoring ongoing reports, monitoring offer-to-purchase statements, monitoring the correct and fair management of the stock exchange, licensing portfolio managers and investment advisors, supervising the performance of their obligations, and...
- Tags: BMC Software Inc., BMC Patrol, Monitoring, ISA, Mutual Funds, It Management, Digital Signatures, Retirement Plans, Human Resources, Benefits, It service Management, Security
- Case studies
- green.ch Reduces System Monitoring Time With BMC PATROL Solutions
- green.ch provides a broad range of Internet services for SMEs in Switzerland. The firm originated from a management buyout of Cable & Wireless' Private Clients and SME division, largely consisting of the former agri.ch. When green.ch needed a system management solution to monitor their Information Technology IT infrastructure, they chose...
- Tags: BMC Software Inc., System Monitoring, BMC Patrol, Green.ch, It Management, Smb/Sme, It service Management
- Case studies
- Altis Semiconductor Increased System Performance With BMC PATROL Solutions
- With 2,200 employees based in a vast industrial zone in France's Essonne region, Altis Semiconductor reported revenues of 555 million euros in 2002. Altis Semiconductor needed to update their existing Information Technology IT. They wanted a standardized solution that was independent of the hardware and middleware already in place. The...
- Tags: BMC Software Inc., Performance, BMC Patrol, It Management, It service Management
- Case studies
- BMC Software Uses BMC PATROL Performance Assurance Solutions to Free Administrator Time for Critical Projects
- On a daily basis, the BMC IT Service Management group monitors an average of 475 production servers. The servers and the resident applications are followed through their lifecycles as resource usage is predicted, current resources are optimized, and tuning is executed to ensure maximum performance assurance. The Service Management Team...
- Tags: BMC Software Inc., Administrator, Performance, BMC Patrol, Computer Associates International Inc., Performance Management, It Management, Human Resources, Workforce Management, It service Management
- Case studies
Additional Resources
- BMC Performance Manager
- BMC Introduces the BMC Performance Manager, the next generation of systems management solutions from BMC and the evolution of PATROL. BMC Performance Manager is an innovative, single, integrated solution that combines the robustness of classic PATROL with the simplicity of PATROL Express to enable effortless systems management. BMC Performance Manager...
- Tags: BMC Software Inc., Performance, Systems Management, BMC Performance Manager, It Management, It service Management
- Webcasts
- PATROL Enterprise Manager - A Building Block for Business Service Management
- This webinar is for existing PATROL EM customers who want to find out where PATROL EM is headed, what's new with PATROL EM today, and how PATROL EM can be leveraged with BMC Service Impact Manager SIM to achieve BSM. This webcast explains about the choices one has with extending...
- Tags: BMC Software Inc., Business Service Management, It Management, It service Management
- Webcasts
- Server Management Best Practices with PATROL by BMC Software
- Learn how PATROL from BMC Software can help you identify the key parameters crucial to managing critical system availability, server performance, and capacity thresholds. It's all in this complimentary white paper. Get it now!
- Tags: BMC Software Inc., Server Management, Server, It Management, It service Management
- White papers 2004-11-02
- BMC Software Uses PATROL Performance Assurance Solutions to Free Up Administrator Time
- BMC Software provides enterprise management solutions that empower companies to manage their IT infrastructure from a business perspective. The challenge was to provide information to application owners and administrators in a quick, concise and high-level format, thus freeing resources for critical performance assurance tasks. BMC Software developed a Web server...
- Tags: BMC Software Inc., Administrator, Performance, Performance Management, It Management, Human Resources, Workforce Management, It service Management
- Case studies
- Adding Value to BMC Performance Manager With BMC ProactiveNet Analytics
- As a BMC customer, one has come to rely on BMC Performance Manager formerly BMC PATROL to help ensure the optimal performance and availability of the critical business services. Now, one can get even more value from the BMC Performance Manager implementation through the integration of BMC ProactiveNet Analytics. BMC...
- Tags: BMC Software Inc., ProactiveNet Inc., Performance, Analytics, It Management, It service Management
- White papers 2008-01-15
- Planning for Event Integration With BMC Performance Manager Portal
- As event-integration technology evolves for the BMC Performance Manager Portal, BMC Software maintains its commitment to existing technologies while providing a path to future solutions. This approach ensures that customers can take advantage of new technologies. This paper describes the various methods for event integration, illustrates their architecture and event...
- Tags: BMC Software Inc., Performance, Integration, Portals, It Management, Internet, It service Management
- White papers 2006-08-01
- dbaDIRECT Uses BMC Software PATROL Solutions to Help Insurance Company Successfully Launch a Critical New Application
- The IT organization of this major life insurance company was standardized on Oracle for its client/server database. In an effort to maintain a competitive advantage the marketplace, a key business unit needed a new software application, which ran on Microsoft SQL Server - a platform not currently supported by the...
- Tags: BMC Software Inc., Insurance, It Management, Servers, It service Management, Hardware
- Case studies
- Using BMC Software PATROL Tools, dbaDIRECT Manufactures Dependable and Responsive Database Support
- The client, a division within Fortune 500 manufacturing company, was rapidly developing and rolling out e-commerce Web sites for numerous brands and utilizing Oracle database servers running on Unix and Windows NT platforms. The client needed to rapidly augment the Oracle expertise of its current staff to assist with the...
- Tags: BMC Software Inc., Oracle Corp., Tool, ONguard IM, It Management, Databases, It service Management, Enterprise Software, Software, Data Management
- Case studies
- BMC Software Reduced Pager Notification Costs by $55,000 a Year
- BMC Software provides enterprise management solutions that empower companies to manage their IT infrastructure from a business perspective. The company wanted to efficiently resolve Help Desk calls and increasing the level of service offered to end users, while reducing costs, is a top concern. The IT department centralized and automated...
- Tags: Enterprise Management, BMC Software Inc., Infrastructure Management, Pager, It Management, It service Management
- Case studies
- BMC Software Improved Performance by 50%
- BMC Software provides enterprise management solutions that empower companies to manage their IT infrastructure from a business perspective. BMC Software needed to ensure optimal availability and performance of the entire Documentum environment for internal and external users of BMC Software content. PATROL for Documentum enabled Armato to assure that the...
- Tags: BMC Software Inc., Performance, Documentum, It Management, It service Management
- Case studies
- Memorial Hermann Prevents Missteps in Patient Care, Using PATROL Products
- Memorial Hermann is the largest not-for-profit healthcare system in the Houston, Texas area and one of the largest in the United States. The challenge was to ensure system availability critical to patient care, and plan for and easily accommodate system growth, keeping one step ahead of healthcare demands and the...
- Tags: BMC Software Inc., Patient, Health Care, Memorial Hermann, Vertical Industries, Benefits, Healthcare, It Management, Enterprise Software, Software, Human Resources, It service Management
- Case studies
- What's New in BMC Performance Manager 2.1
- BMC Performance Manager 2.1 combines, in a single integrated architecture, the robustness of agent-based management with the ease of use and simplicity of agentless management. BMC Performance Manager 2.1 collects and integrates performance data from all the monitored resources - both resources monitored with BMC Performance Manager agents (formerly PATROL...
- Tags: BMC Software Inc., Performance, Agent, BMC Performance Manager 2.1, It Management, Real Estate, It service Management, Business Operations
- Webcasts
- dbaDIRECT and BMC Software PATROL Solutions Help Manufacturer Achieve 24/7 Availability Goals to Support Critical ERP Application
- Providing the support to keep a business-critical J.D. Edwards ERP application at highest availability is a priority for the IT organization of this Forbes 500 manufacturer. dbaDIRECT was engaged to provide the desired safety net while the manufacturer's DBAs got up to speed on Oracle and to help in supporting...
- Tags: BMC Software Inc., Oracle Corp., ERP, Manufacturer, It Management, It service Management
- Case studies
- The University of the West of England Increased Email Performance Fourfold
- The University of the West of England, Bristol Bristol UWE encompasses four campuses, 10 faculties, and regional centers in Bath, Gloucestershire and Swindon - educating 24,000 students with an academic staff of 3,000. Bristol UWE evaluated several performance management solutions, including BMC Software's PATROL Perform & Predict products, the IBM...
- Tags: BMC Software Inc., Performance, E-mail, Performance Management, It Management, Human Resources, Workforce Management, It service Management
- Case studies
- The Salvation Army Improves Community Care With PATROL
- The Salvation Army is a highly regarded charitable organization. For over 120 years it has been one of the greatest achievers in humanitarian works within the Australian community, present even at the front line during war and conflict. The Salvation Army needed to provide detailed operational and financial reports to...
- Tags: Enterprise Management, BMC Software Inc., Salvation Army, It Management, It service Management
- Case studies
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