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Bluebean Wins Customers' Confidence With New Avaya Contact Center Solution
Bluebean previously engaged a hosted solution for its inbound call center operations. However, the hosted solution vendor was unable to keep up with Bluebean's growing business as well as the more sophisticated demands from Bluebean's customers. Bluebean also faced difficulty in attracting new customers, especially those implementing large promotional campaigns....
Tags: Contact Center, Avaya Inc., Bluebean, Call Centers, Customer Relationship Management (CRM), Telephony, It Operations, Enterprise Software, Software, Networking
Case studies 2008-04-01
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