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- Belgian Ministry of Foreign Affairs Implements Getronics Easily Configurable IT Support System
- The Belgian Federal Public Service Foreign Affairs employs approximately 2,800 people worldwide. Their IT systems are the absolutely critical means of contact with the Brussels headquarters. It must be available 24/7 days, without fail. They wanted to set up an IT support system that is easily and extensively configurable and...
- Tags: Getronics, Information Technology, Belgian Federal Public Service Foreign Affairs, GET.SMC, Strategy, Service Level Management, Management, It Operations, It service Management
- Case studies
Additional Resources
- E-Vision in the Belgian Federal Government
- The federal project of the Belgian Joint Electronic Procurement JEP aims at introducing new information technology into the precontractual phase of the public procurement. This phase begins with the arrival of a request to purchase goods or to procure services, and ends with the notification of a contract or with...
- Tags: Phase, European Union, Joint E-Procurement, Government, Purchasing & Procurement, Vertical Industries, Business Operations, Enterprise Software, Software
- Case studies
- E-Government Initiative Enables Federal Agencies With e-based Services
- The Federal Public Agency for Information and Communication Technology FEDICT was established by Belgian royal decree. Internet usage in Belgium is rapidly becoming pervasive. With increasing numbers of Belgians using the Internet at home and at work, the Belgian government made the decision to use the Internet as a channel...
- Tags: BEA Systems Inc., Agency, E-Government Initiative, Internet, E-government, Government
- Case studies 2006-04-18
- Austrade Banks on HP OpenView to Boost Exports
- The Australian Trade Commission Austrade is an Australian Federal Government statutory authority within the Foreign Affairs and Trade ministerial portfolio. They needed an open system that could be accessed 24 hours a day from anywhere in the world by any of their local or regional IT service delivery staff. A...
- Tags: Bank, Service Management, Hewlett-Packard Co., Information Technology, HP OpenView, ITIL, Help Desk, It Services, Call Centers, It Operations
- Case studies
- The federal government: Your privates 'n its breaches
- I don't think there are many people, in the United States or elsewhere, who trust the federal government when it comes to privacy and the handling of personal information. This News.com article discusses the results of a 2006 Privacy Trust Study of the United States Government by Ponemon Institute, which...
- Tags: Agency, Privacy, Survey, Advertising & Promotion, Security, Marketing, Sonja Thompson
- Blog posts 2006-03-01
- 10 Million New Belgian Electronic ID Cards: A Success!
- Since quite some time Belgian citizens are used to carry ID cards. Quite recently the Belgian government have decided to get their ten million citizens securely on-line and promote the citizen's digital signature through the introduction of a renewed national mandatory electronic ID card. This concept of a citizen eID...
- Tags: Citizen, E-government, Digital Signatures, Government, Security
- White papers
- Belgian Integration Specialist Wins Contract to Build Telephone Number Portability Service
- The Belgian mobile phone market needed an efficient solution for allowing customers to move mobile phone numbers from one service provider to another. The Belgian government wanted to create a not-for-profit national database to connect competing service providers and to facilitate the transfer of information without endangering competitive data. Despite...
- Tags: Phone, Mobile, Cell Phone, Microsoft Corp., Advertising & Promotion, Business Services, Cellular Phones, Marketing, Consumer Electronics, Personal Technology
- Case studies 2006-04-26
- Belgian Ministry of Finance Improves Training Efficiency With IBM Workplace Collaborative Learning
- The Belgian Ministry of Finance had been relying on classroom-based education to train employees with some waiting lists of 15 months or more. To improve employee productivity and speed education delivery, the Belgian Ministry of Finance wanted to modernize its educational system by introducing e-learning. As the organization considered how...
- Tags: Workplace, IBM Workplace, Training, Finance, IBM Corp., E-learning, Enterprise Software, Software
- Case studies 2006-11-21
- Comprehensive Management Dashboard: SAS Covers All Technological Requirements
- The Belgian Federal Public Service FPS Finance has about 30,000 employees in different departments and spread all over the country. President of the Board of Directors of the FPS Finance knew that managing this organization is a challenge: Performance measuring is necessary to steer this huge and complex organization. That...
- Tags: SAS Institute, Dashboard, Belgian Federal Public Service Finance, Federal Public Service
- Case studies
- Control of the Internet
- In an on line article dated November/December 2005 in Foreign Affairs (www.foreignaffairs.org) published online by the Council on Foreign Relations, author Neil Cukier asks "What would prevent Washington, ...from one day choosing, say, to knock Iran off the Internet by simply deleting its two-letter moniker, ".ir," from the domain name...
- Tags: thomas.schrader@..., control of the internet, net regulation, security, networking, internet access, icann, off-topic, Internet
- Discussion threads 2007-02-12
- India's Ministry of Home Affairs Improves Policing of Remote Areas
- The Immigration Section of the Andamn and Nicobar Islands Police Department authorizes, monitors, and reports on visits to the islands by foreign travelers via Port Blair. They wanted to overcome problems associated with the slow transfer of information from the Ministry of Home Affairs to the remote Andaman and Nicobar...
- Tags: Oracle Corp., Foreigner, Monitors & Displays, Databases, Enterprise Software, Hardware, Components, Software, Data Management
- Case studies
- Belgian (Flemish) Radio (widget)
- Belgian Flemish Radio allows you to play most popular radio stations of Flanders Belgium. You can choose your radio station, quality, and whether or not to autostart when loaded via the preferences. This version is the first release on CNET Download.com.
- Tags: Radio, Advertising & Promotion, Marketing
- Software downloads 2007-07-23
- Critical Issues for Mobile Government
- The advantages of mobile and wireless technology to the public sector are so far reaching that Local, State and Federal Government Institutions have only scratched the surface of what is achievable. Developments in mobile technology, such as mobile e-mail and personal information management technologies have resulted in efficiency gains for...
- Tags: Strategy, Mobile, Government, Personal Information Management, Advertising & Promotion, Marketing
- White papers 2006-03-29
- E-Cubed: Using the Balanced Scorecard to Support an Excellence Framework in the Canadian Federal Government
- In Canada the Federal Treasury Board has set out a 'Management Accountability Framework' MAF to help Ministries and Agencies ensure the quality of services offered to Canadians, support good decision making and effect due diligence in the expenditure of public funds. The Treasury Board criteria are closely aligned with models...
- Tags: Consultant, Canada, Balanced Scorecard, Government, Marketing, Marketing Research
- Webcasts
- Customer Success Stories: Professional People, Practical Solutions, Proven Results. Experience That Shows
- Foreign Affairs Canada FAC represents Canada worldwide via a network of embassies, and consulates and diplomatic offices. The Consular Affairs Bureau within FAC, realized it needed to apply technology to deliver a higher level of service to Canadian citizens who were traveling around the world. Additionally, the bureau wanted to...
- Tags: Solution, Foreign Affairs Canada, Networking
- Case studies 2007-01-01
- Next Generation Federal Data Center Architectures
- The United States Government's E-Gov initiative established the Federal Enterprise Architecture FEA Program to build a business-driven Information Technology IT blueprint for the federal government. The FEA provides a common language and framework to describe and analyze IT investments, enhance collaboration, and ultimately transform the federal government into a citizen-centered,...
- Tags: Data Center, Information Technology, Cisco Systems Inc., United States Government, Federal Enterprise Architecture, Cisco SONA, Strategy, Management
- White papers 2007-01-25
- Public Service Commission Analyzes Personnel Data With SAS
- Effective human resources management is fundamental to the success of any enterprise and especially vital for large, multifaceted organizations. As Canada's largest and most diverse employer, the federal Public Service Commission of Canada PSC has a major interest in any tool that can support human resources planning and improve efficiencies...
- Tags: Commission, PSC Inc., HRM, SAS Institute
- Case studies
- Danish Foreign Ministry Selects Windows Vista and 2007 Office System as IT Platform
- The Ministry of Foreign Affairs of Denmark has selected Windows Vista and the 2007 Microsoft Office system as its new IT platform to help support its approximately 2,400 employees at home and abroad. New communication possibilities as well as increased mobility and flexibility were crucial to the ministry's decision. The...
- Tags: Ministry, Information Technology, Microsoft Windows Vista, Microsoft Corp., Microsoft Windows, Microsoft Windows Vista (Longhorn), Microsoft Office, Operating Systems, Software, Office Suites
- Case studies
- Microsoft won't fight EU ruling--for now
- Pity we canīt make them rip the rest of the shite out too!Itīs a sad state of affairs when a foreign trading block has to do what the US government took a bribe not to. If Micro$hite would release JUST an OS then Iīd be at the top of the...
- Tags: BloodyUsername!!, EU Ruling, Microsoft Corp.
- Discussion threads 2005-01-27
- VeriSign Shared Service Provider (SSP) Certification Practice Statement
- The US Government has identified the need for Shared Service Providers SSP to provide Public Key Infrastructure PKI services for Federal employees, contractors and other affiliated individuals requiring PKI credentials for access to Federal systems. VeriSign is an approved SSP operating under a Memorandum of Agreement MOA signed by the...
- Tags: VeriSign Inc., U.S. Government, VeriSign Shared Service Providers Public Key Infrastructure, PKI, Security
- White papers 2007-02-05
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