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TechRepublic Resources
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- Wi-Fi security for road warriors: On-line banking
- TechRepublic members are asking some excellent questions on how to ensure secure Wi-Fi connections while traveling. As an occasional road warrior, I have garnered a great deal of respect for the serious road warriors and their ingenuity, committing their hard-earned advice to memory. In appreciation, I'd like to return the...
- Blog posts 2008-05-01
- Streamline to Success: The Real Mid-Market Experience: banking
- Community financial institutions, including retail and commercial banks, savings & loans, and credit unions, along with larger institutions and other commercial enterprises, continue to face increasing information security threats. Compounding these threats is an ever increasing regulatory burden and focus from initiatives like Sarbanes-Oxley, Gramm-Leach-Bliley, U.S. Patriot Act, PCI, etc....
- Webcasts
- Investigating apparent traffic anomalies to ensure peak performance of Permanent TSB's online banking system
- In 2001, the bank Permanent TSB launched Online Consumer Banking, followed in 2005 by Online Business Banking. The system was developed by the Bank's own in-house IT department and operates 24 hours a day, 365 days a year. Security and customer service are both critical success factors, and a high...
- Case studies
- Customer Information: Thicker Than Water
- Customer information is the lifeblood of the banking business. For that reason a person will not want it pooling in his or her core systems, unavailable to the rest of the firm. Instead, customer information should flow through the enterprise in a healthy and secure manner, regulated by a central...
- Webcasts
- Achieving Customer-Centricity in Retail banking
- What do retail banks need to do to increase wallet share of their customer bases and improve customer retention - and profits? This webcast provides insights into the importance of channel integration, service-oriented architecture, business process management and workflow in addressing the four key steps to customer-centric banking: customer information...
- Webcasts
- Open, Flexible, and Scalable Infrastructure for Leading Polish Bank
- At the turn of the century, BPH Bank was reliant upon fragmented and separate business applications. It needed to support its legacy infrastructure while making application development faster, easier, and less expensive. BEA WebLogic Platform 8.1 was deployed to create a secure and coherent system, which is platform independent. The...
- Case studies
- Innovative Online banking
- Banco Nacional de Mexico (Banamex), established on June 2, 1884, is among the oldest financial institutions in North America, servicing the banking needs of millions of people for more than one hundred years. The challenge for Banamex was to internet-enable nearly every customer facing banking function, providing customers with "Anywhere,...
- Case studies
- Bank Gains Competitive Edge With a Unique XML-Based Desktop Liquidity Solution
- LaSalle Bank offers a competitive range of investment, commercial, and retail banking services to clients in the United States. It wanted to streamline an onerous business process for its commercial clients: accurately and efficiently determining their daily cash position. Most clients used spreadsheets to manually enter account data provided by...
- Case studies
- banking on Sprint to Deliver Reliable, Secure Service
- Download this case study to find out how a custom voice and data network designed by Sprint and powered by Cisco Systems has enabled ING DIRECT, a bank that does business with its customers exclusively online, over the phone, or by mail, to: Experience zero service interruptions...
- Case studies
- banking on Symantec Software for High Availability and Data Protection
- A cooperative of neighborhood banks that together form Switzerland's third-largest bank, the Raiffeisen Group relies on its IT infrastructure to conduct personalized services and transactions at more than 1,200 points of presence across the country. With server availability and minimal downtime business-critical priorities, The Raiffeisen Group relies on Veritas Storage...
- Case studies
- Making the Right Call: Scotiabank Builds Customer Success Through Avaya Contact Centre Technology
- One of North America's leading financial institutions and Canada's most international bank, Scotiabank serves customers from around the world and recognizes that outstanding customer service is key to driving business success. Scotiabank understood that agents within its contact centres needed to have multiple proficiencies in order to provide high-quality service...
- Case studies
- The Customer Becomes the Center of the Business Universe
- Many CRM definitions focus on the importance of knowing the customer and acting on that knowledge. Putting this principle into practice is where the complexity lies. The example discussed in this paper illustrates the type of dynamic CRM environment that thought-leading companies are aiming to provide. The story discussed in...
- White papers
- VMware ACE Data Encryption Protects Valuable Client Data for Baker Hill
- For more than two decades, Baker Hill has been focused on the banking industry, delivering solutions that address business process needs and working as a trusted advisor to its banking clients. The senior network administrator for Baker Hill had been working with New Age Technologies to implement a VMware virtual...
- Case studies
- HP/ITS Partnership Makes a Strong Alliance in the Middle East
- Incorporated in 1981, International Turnkey Systems (ITS) has its headquarters in Kuwait and is a leading solutions provider with an established presence in the Middle East and Africa. The Bahrain Islamic Bank was looking to change its entire IT infrastructure including a total change of software, hardware and networking. ITS...
- Case studies
- Propensity Modeling and Marketing Evolution a Powerful Combination at Yapi Kredi
- Established in 1944, Yapi Kredi Bank has introduced products and services that changed the face of banking in Turkey. In 2002, Yapi Kredi ran cross-selling campaigns to recruit customers to telephone banking, using basic supervised selection methods, and achieved a response rate of 12 percent. But when these campaigns started...
- Case studies
- Robeco Bank Belgium Increases Customer Relationship Management Productivity by 20%
- Robeco Bank Belgium is a wholly owned subsidiary of Robeco Group, a leading Dutch bank. Launched in Belgium in February 2002 with a mission to deliver comprehensive, quality private investment portfolio services to high net worth individuals, Robeco Bank already possessed a database of more than 10,000 prospects. To successfully...
- Case studies
- Saraswat Bank Boosts Profit by 40%, Growth by 30% With Support From Centralized banking Platform
- Founded in 1918 as the Saraswat Co-operative Banking Society, the Saraswat Co-op Bank is the largest cooperative bank in Asia. Like many Indian banks, Saraswat's investments in IT were small before the country's economic liberalization process began, leaving it ill-equipped for unregulated competition. Attempts to improve this situation through the...
- Case studies
- Azul Systems - Global banking and Financial Services Firm Drives Down Cost, Risk, and Complexity with Azul Compute Appliances
- With trading volumes doubling every year, this multinational bank needed to find a way to support growth projections with its existing infrastructure or risk severe business consequences. To solve this challenge, the company had to find a way to make its Java™ environments run faster, while at the same time...
- Case studies
- Global banking and Financial Services Firm Drives Down Cost, Risk, and Complexity with Azul Compute Appliances
- This case study explains how a leading financial services firm solved the performance problems that plagued its Java-based trading applications. The paper describes the problems the bank was having and explains why the company was looking for a solution that could: Deliver extraordinary performance and scalability ...
- Case studies
- Bank Leader Chose to Converge Voice and Data Networks Onto a Single Platform to Greatly Improve Client Care
- Credit Agricole offers the most diverse banking services found anywhere in the Pyrenees/Gascogne region. Such responsibilities is one of many reasons CA selected a converged voice and data network to improve reliability, manageability and information access of its communication network. Because of its steady growth over the past years, CA...
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