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- SAP for Banking Set of Solutions Increases Profitability and Delivers Greater Control
- With assets of ?87 billion and more than 18,000 employees, Bank of Ireland is the number-one banking institution in the country. Although the bank has been in business since 1783 and has a long history of success, times have changed and so have the challenges of maintaining profitability in a...
- Tags: Bank, SAP AG, Bank Of Ireland, Banking, Financial Services
- Case studies
- Quality Service Through Call Center Transformation
- Bank of Ireland Group provides a broad range of financial services in Ireland to the personal, commercial, industrial, and agricultural sector. Bank of Ireland realized that it needed not only to reengineer its call center delivery processes, but also to ensure that it provided the same level of outstanding service...
- Tags: Call-center, Siebel Systems Inc., Bank Of Ireland Group, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies
- How Avaya Global Services Is Helping Bank of Ireland Deliver the Best in Progressive and Secure Financial Services
- With a rich history extending back to 1783 in Mary's Abbey, the Bank of Ireland has grown from a small office with £600K in holdings to an international financial services powerhouse safeguarding over ?90bn in customer assets. In 1996, the Bank's Retail Financial Services Division launched Banking 365 (365), which...
- Tags: Financial Service, Bank Of Ireland, Avaya Inc., Banking, Networking, Financial Services
- Case studies
- Bank of Ireland: Quality Service Through Call Center Transformation
- In an era of heightened customer demands and increased competition, call centers have become a crucially important mechanism to cost-effectively serve customers and sell products. Bank of Ireland realized that it needed not only to reengineer its call center delivery processes, but also to ensure that it provided the same...
- Tags: Oracle Corp., Call-center, Customer Satisfaction, Bank Of Ireland, Call Centers, Customer Relationship Management (CRM), Product Marketing, It Operations, Enterprise Software, Software, Marketing
- Case studies
- Cap Gemini Ernst & Young (CGE&Y) UK & Ireland Saves £1.5 Million With HP Managed Print Solution
- Cap Gemini Ernst & Young (CGE&Y) UK & Ireland saves £1.5 million with HP Managed Office Services for Imaging and Printing. Cap Gemini Ernst & Young helps businesses around the world implement growth strategies and make best use of technology but when it scrutinised its own UK operation, it found...
- Tags: Hewlett-Packard Co., Capgemini, Document Management, Printers, Enterprise Software, Software, Finance, Managerial Accounting, Hardware, Peripherals
- Case studies
- Sophisticated IVR Technology Transforms Customer Service for Leading UK Bank
- Lloyds TSB wanted to enable a leading UK bank to consolidate all its telephone numbers onto a single number gateway, with Interactive Voice Response IVR as a common interface. The bank deployed Nortel for its solution and implemented Nortel Voice Processing Series. The new phone answering system has exceeded Lloyds...
- Tags: Customer Service, Phone, Nortel Networks Corp., IVR, IVR Technology, Interactive Voice Response (IVR)
- Case studies 2007-01-05
- Images of Ireland Screensaver (zip)
- Irish screensaver program with 10 beautiful views of Ireland. From Connemara, Co Galway, to County Westmeath get a bit 'o Ireland to spruce up your desktop today. This version is the first release on CNET Download.com.
- Tags: Ireland, Desktops, Hardware
- Software downloads 2007-11-20
- Radio Ireland (widget)
- Radio Ireland streams a numbers of different radio stations from all over Ireland. Click the logo in the widget to see the full list of stations. This version is the first release on CNET Download.com.
- Tags: Radio, Radio Ireland, Advertising & Promotion, Marketing
- Software downloads 2007-07-06
- Tourism Ireland Ensures Continuity of Marketing Campaigns With Improved Recovery Management
- Tourism Ireland is responsible for marketing the island of Ireland overseas as a tourist destination of choice. As the organisation's existing backup was tape-based, not only was data recovery an extremely time-consuming process, but Tourism Ireland also risked losing the data produced since the last backup, which could have a...
- Tags: Computer Associates International Inc., Tourism Ireland, Disaster Recovery, Backups, Marketing Research, Data Management, Marketing
- Case studies 2007-07-01
- IBM ensures business continuity at Allianz Ireland
- Allianz Ireland is one of the country's largest multi-line general insurance companies employing over 900 people in offices throughout the country. Allianz Ireland provides personal and commercial insurance and is the leading insurer in many key areas including construction, credit, marine and aviation insurance.
- Tags: Insurance Company, Business Continuity, IBM Corp., Allianz Ireland, Insurance, Financial Planning, Business Operations, Corporate Insurance, Finance
- Case studies 2006-06-28
- HoliDates UK (zip)
- HoliDates UK allows you to view 2005-2010 UK holidays all in one list. Even if you already have some holidays within your calendar, this feature is worth the price alone. No more having to go through calendar one day at a time to see what's coming up next month. View...
- Tags: Holiday, HoliDates UK, Cellular Phones, Handhelds, Consumer Electronics, Personal Technology, Hardware
- Software downloads 2005-01-14
- Why Choose Ireland as Your Online Backup Location?
- Ireland is among the worlds most sought after and successful investment locations. Local policies have greatly encouraged this. In excess of 1,400 overseas companies do world-wide business from Ireland. Few countries can equal Irelands benefits of location, demographics, language, climate, telecommunications and economics. It is for these reasons that it...
- Tags: Ireland, Location, Backupanytime, Backups, Telephony, Telecom & Utilities, Telecommunications, Networking
- White papers 2007-09-16
- Connecting Kiwis With Services
- What if a person had to create a new bank? How would he or she quickly bring the bank online with the kind of IT services it takes to support a bank? What would one do to keep the bank competitive and keep it moving forward? Kiwi Bank has been...
- Tags: Bank, Financial Services
- Webcasts
- World Cup 2007
- Yeah...it's cricket :-)Anyone in TR following? My interest jacked up after hearing some sensational upsets. Wouldn't it be spectacular if Ireland were to play South Africa or Australia in the finals, and beat them :-)?edit: typoOr evenEngland :(Come on be fair now......we all know England is no longer a power...
- Tags: onbliss
- Discussion threads 2007-03-18
- Tatara Mobile Services Convergence: Vodafone Ireland Case Study
- Vodafone Ireland is the largest operator in Ireland with 1.9 million customers and a market share in excess of 50%. As part of its strategy to offer customers a consistent, branded experience and broaden the range of communications services it offers, Vodafone wanted to offer its users a branded Wi-Fi...
- Tags: Vodafone Group Plc., Mobile, Convergence, Vodafone Ireland, Wireless LANs, Wi-Fi, Wireless
- Case studies
- UK Property NewsAlert (widget)
- Overwhelmed by the flood of property news every day? How do you keep track of all the important events that could make a major difference to your business? Now you can get all the UK Property news you could ever need, delivered direct to your desktop every hour. Changes of...
- Tags: Bank, Financial Services
- Software downloads 2007-08-01
- Bet Wizard / Bet Calculator (exe)
- Bet Wizard is a bet calculator for your PC that can calculate all of the bet types that are popular with gamblers in the UK and Ireland today. Including: Round Robin's, Yankee's, Flag's, Lucky 15's and so on. It also handles Rule 4's, Heat's and Joint/Co Fav's.
- Tags: Ireland, U.K., Bet Wizard, Desktops, Hardware
- Software downloads 2006-07-20
- Success Story: People's Bank
- Bridgeport-based People's Bank is one of Connecticut's largest banks. To support its growth and provide the level of service that customers demand, People's Bank relies on its complex and highly regulated IT infrastructure. The bank recognized that they were spending far too much time on manual processes and various other...
- Tags: Bank, Financial Services
- Case studies
- Mars Banks Base (exe)
- A bank database with search, filter, and sorting possibilities. Contains 9 databases in one: US banks ABA numbers (25,871 records); US banks routing numbers (26,197 records); MasterCard bank identification numbers (17,297 records); VISA bank identification numbers (35,154 records); American Express bank identification numbers (1,215 records); US ZIP codes (70,884 records);...
- Tags: Bank, Record, Financial Services
- Software downloads 2007-12-19
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