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- Quality Service Through Call Center Transformation
- Bank of Ireland Group provides a broad range of financial services in Ireland to the personal, commercial, industrial, and agricultural sector. Bank of Ireland realized that it needed not only to reengineer its call center delivery processes, but also to ensure that it provided the same level of outstanding service...
- Tags: Call-center, Siebel Systems Inc., Bank Of Ireland Group, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies
Additional Resources
- Computacenter Case Study: Bank of Ireland
- Bank of Ireland UK provides a broad range of financial services that range from investment fund management and life assurance to financial advice and mortgages. When Bank of Ireland UK decided to roll out a new core lending application, it needed to ensure that it did not expose itself to...
- Tags: Bank Of Ireland, Computacenter, Bank Of Ireland UK, Mortgages, Financial Accounting, Finance, Capital Structures
- Case studies
- SAP for Banking Set of Solutions Increases Profitability and Delivers Greater Control
- With assets of ?87 billion and more than 18,000 employees, Bank of Ireland is the number-one banking institution in the country. Although the bank has been in business since 1783 and has a long history of success, times have changed and so have the challenges of maintaining profitability in a...
- Tags: Bank, SAP AG, Bank Of Ireland, Banking, Financial Services
- Case studies
- How Avaya Global Services Is Helping Bank of Ireland Deliver the Best in Progressive and Secure Financial Services
- With a rich history extending back to 1783 in Mary's Abbey, the Bank of Ireland has grown from a small office with £600K in holdings to an international financial services powerhouse safeguarding over ?90bn in customer assets. In 1996, the Bank's Retail Financial Services Division launched Banking 365 (365), which...
- Tags: Financial Service, Bank Of Ireland, Avaya Inc., Banking, Networking, Financial Services
- Case studies
- Bank of Ireland: Quality Service Through Call Center Transformation
- In an era of heightened customer demands and increased competition, call centers have become a crucially important mechanism to cost-effectively serve customers and sell products. Bank of Ireland realized that it needed not only to reengineer its call center delivery processes, but also to ensure that it provided the same...
- Tags: Oracle Corp., Call-center, Customer Satisfaction, Bank Of Ireland, Call Centers, Customer Relationship Management (CRM), Product Marketing, It Operations, Enterprise Software, Software, Marketing
- Case studies
- Gallaher Ireland Sparks Up Cost Efficiencies Using VMware Software
- Gallaher Ireland, part of Gallaher Group Plc, is the leading tobacco company in the Republic of Ireland. Gallaher Ireland went to tender with the brief of finding replacement servers using reliable, scalable technology that would meet current and future requirements. Based on hardware from IBM and virtual infrastructure software from...
- Tags: Software, VMware Inc., EMC Corp., Servers, Storage, Hardware
- Case studies
- Images of Ireland Screensaver (zip)
- Irish screensaver program with 10 beautiful views of Ireland. From Connemara, Co Galway, to County Westmeath get a bit 'o Ireland to spruce up your desktop today. This version is the first release on CNET Download.com.
- Tags: Ireland, Desktops, Hardware
- Software downloads 2007-11-20
- Radio Ireland (widget)
- Radio Ireland streams a numbers of different radio stations from all over Ireland. Click the logo in the widget to see the full list of stations. This version is the first release on CNET Download.com.
- Tags: Radio, Radio Ireland, Advertising & Promotion, Marketing
- Software downloads 2007-07-06
- Tourism Ireland Ensures Continuity of Marketing Campaigns With Improved Recovery Management
- Tourism Ireland is responsible for marketing the island of Ireland overseas as a tourist destination of choice. As the organisation's existing backup was tape-based, not only was data recovery an extremely time-consuming process, but Tourism Ireland also risked losing the data produced since the last backup, which could have a...
- Tags: Computer Associates International Inc., Tourism Ireland, Disaster Recovery, Backups, Marketing Research, Data Management, Marketing
- Case studies 2007-07-01
- IBM ensures business continuity at Allianz Ireland
- Allianz Ireland is one of the country's largest multi-line general insurance companies employing over 900 people in offices throughout the country. Allianz Ireland provides personal and commercial insurance and is the leading insurer in many key areas including construction, credit, marine and aviation insurance.
- Tags: Insurance Company, Business Continuity, IBM Corp., Allianz Ireland, Insurance, Financial Planning, Business Operations, Corporate Insurance, Finance
- Case studies 2006-06-28
- Logos Case Study: Zivnostenska Bank
- Zivnostenska bank is the oldest Czech bank operating in the country, and it was the first bank in Central and Eastern Europe privatized by means of foreign capital. The outsourcing project provided Zivnostenska bank with a fully professional team of experts who can be flexibly changed depending on the current...
- Tags: Bank, Zivnostenska Bank, Financial Services
- Case studies
- Why Choose Ireland as Your Online Backup Location?
- Ireland is among the worlds most sought after and successful investment locations. Local policies have greatly encouraged this. In excess of 1,400 overseas companies do world-wide business from Ireland. Few countries can equal Irelands benefits of location, demographics, language, climate, telecommunications and economics. It is for these reasons that it...
- Tags: Ireland, Location, Backupanytime, Backups, Telephony, Telecom & Utilities, Telecommunications, Networking
- White papers 2007-09-16
- Novell Case Study: Metropolitan Bank Group
- Metropolitan Bank Group consists of ten banks with more than 85 branches and over 100 automated teller machines. Rapid growth through acquisitions was taxing a small IT staff and a disparate infrastructure was contributing to rising IT costs. Metropolitan Bank Group reduced server costs by 60 percent with Novell Open...
- Tags: Bank, Novell Inc., Information Technology, Metropolitan Bank Group, Strategy, Financial Services, Servers, Management, Hardware
- Case studies
- Unified e-Banking System in Finland
- The second largest retail bank in Finland, OP Bank Group has a long history of inhouse mainframe, Windows, and Unix-based application development. Their vision was to create one view of the bank to their customers and one view from their customers. OP Bank Group would be poised to consolidate its...
- Tags: Bank, Electronic Banking, BEA Systems Inc., Application Servers, Middleware, Enterprise Software, Financial Services, Servers, Software, Hardware
- Case studies 2005-12-01
- VP Bank Group Launches Communications System Based on Avaya and NovaLink Solution
- One of the largest banks in Liechtenstein, VP Bank Group has more than 600 employees and draws customers from over 60 countries. VP Bank Group needed a system that would fulfill all its requirements in the areas of alarms, evacuation, unified messaging and call reporting. The system also needed to...
- Tags: Bank, VP, Avaya Inc., Financial Services
- Case studies 2008-01-01
- Wholesale Branch of South Africa's Largest Bank Moves Successfully From Homegrown Appraisal System to Halogen
- Standard Bank Group is a global bank with African roots. The Bank wanted the new solution to mirror the format of the old performance appraisal process, which included past objectives and its own set of competencies. Even though the system was new, the Bank wanted the form to look very...
- Tags: Bank, Appraisal, Halogen Software Inc., Standard Bank Group, Financial Services
- Case studies 2007-12-01
- Visible Breakthrough: Alpha Bank Lays the Foundation for a Real-Time Infrastructure
- Alpha Bank is the second largest bank in Greece and the biggest privately owned bank in the country. Part of the Alpha Bank Group, its international operations cover Cyprus, London and New York. The company wanted to support a mission-critical banking application while enhancing flexibility and business agility. Alpha Bank...
- Tags: Bank, Unisys Corp., SAP R/3, Alpha Bank, Enterprise Resource Planning (ERP), Financial Services, Enterprise Software, Software
- Case studies
- Lloyds Bank Argentina Centralizes Its IT Structure With Citrix Software
- Lloyds Bank is part of the Lloyds TSB Group, one of the leading financial services groups worldwide. The challenge was to update and centrally manage all bank software. Not only was the operating system difficult to use, but it was also unable to support many of the applications that bank...
- Tags: Bank, Information Technology, Citrix Systems Inc., Lloyds Bank Argentina, Lloyds Bank, Financial Services, Microsoft Windows, Operating Systems, Software
- Case studies
- Connecting Kiwis With Services
- What if a person had to create a new bank? How would he or she quickly bring the bank online with the kind of IT services it takes to support a bank? What would one do to keep the bank competitive and keep it moving forward? Kiwi Bank has been...
- Tags: Bank, Financial Services
- Webcasts
- Novell Case Study: ABN AMRO Bank, Capital Markets Group
- ABN AMRO Bank, headquartered in Amsterdam, is the 14th largest bank worldwide based on total assets. Supporting the treasury operations of the bank is the Capital Markets Group, located in ABN AMRO's North American headquarters in Chicago. In 1995, they decided to make the transition from Novell NetWare 3.12 to...
- Tags: ABN AMRO, Bank, Capital Market, Novell Inc., Financial Services
- Case studies
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