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Avaya Case Study: Banco BISA: Banco BISA BB is one of the leading financial institutions in Bolivia with branch offices in La Paz, Santa Cruz, Cochabamba, Sucre, Tarija, and Oruro. With its focus on offering quality customer service, BB wanted to provide a new service for its customers: a single number that customers can use...; Tags: Avaya Inc., Banco BISA, Interactive Voice Response (IVR), Financial Services, Telephony, Call Centers, Customer Relationship Management (CRM), VOIP, Telecommunications, Networking, It Operations, Enterprise Software, Software; Case studies

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