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axios systems

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ABN AMRO Asset Management Banks on IT Service Management: ABN AMRO Asset Management is one of the world's leading asset managers, looking after more than 175 billion euros (108 billion pounds sterling) from more than 30 locations around the globe. ABN AMRO Asset Management's search for an improved IT Service Management System began as a project managed by CMG...; Tags: ABN AMRO, Bank, Information Technology, Axios Systems, ABN AMRO Asset Management, Asset Management, ITIL, Service Level Management, It Services, Operational Planning, Business Operations, It Operations, It service Management; Case studies
How Allied Bakeries Discovered Assyst, the Perfect IT Recipe: Allied Bakeries - one of the country's top EDI Electronic Data Interchange users - delivers to 16,000 stores, sometimes twice a day. With computers now an essential ingredient in the making of Britain's daily bread, the country's top bakers need IT support that is ... well ... upper crust. That...; Tags: Information Technology, Axios Systems, EDI, Service Level Management, It Services, Help Desk, Strategy, Enterprise Software, Software, It Operations, It service Management, Management; Case studies
axios systems Case Study: Xansa: Xansa is an international Business Process and IT Services Company, creating and delivering process and technology solutions that significantly improve its clients' business performance. Setting up the function in India has been part of a far wider shift of resources to the subcontinent by Xansa, which provides services in Business...; Tags: Information Technology, Axios Systems, Xansa Plc., ITIL, It Services, Operational Planning, Strategy, Business Process Outsourcing (BPO), Process Improvement, Business Operations, Management, It Operations, Quality; Case studies
Driving IT Success With ITIL Best Practice: There is no limit to the lengths to which Fujitsu Consulting will go to make the most of its IT infrastructure. So when the management and technology consulting arm of the $38 billion group wanted to extend IT Service Management functionality to staff and customers it took Axios Systems' award-winning...; Tags: Information Technology, Axios Systems, ITIL, Fujitsu Consulting, Service Level Management, Strategy, It Services, It Operations, It service Management, Management; Case studies
Job Agency Giant Headhunts Axios for IT Service Management: Randstad Holding nv is one of the world's largest temporary and contract staffing organizations. Faced with the challenge of handling ICT services for a successful, growing organization, I-bridge set up a Service Desk, but then found its paper-based system was losing track of incidents and could not cope with an...; Tags: Service Desk, Job, Staffing, Information Technology, IT Service Management, Axios Systems, It Services, ITIL; Case studies

Norwich Union and Axios Partner to Deliver Effective IT Asset Management: Norwich Union is the largest insurer in the UK. It is the leading long-term savings provider with a life market share of about 12% and nearly 7 million customers. Norwich Union Central Services required a fully integrated Asset Management solution to facilitate cradle-to-grave management of the organization's extensive IT asset...; Tags: Asset, IT Asset Management, Information Technology, Axios Systems, Norwich Union, ITIL, Asset Management, Strategy, It Services, Operational Planning, Business Operations, Management; Case studies
Case Study: MTV Networks Europe (MTVNE): Based in London, the European IT Services Department of MTV Music Television is responsible for providing IT support services to numerous offices throughout Europe. I.S. Service Support Manager at MTVNE recognised that in order to expand the services it was providing, the Service Desk was in need of a transformation....; Tags: Axios Systems, MTV Networks, ITIL, It Services, Process Improvement, Quality, Business Operations; Case studies
axios systems Case Study: William Grant & Sons: William Grant & Sons is an award-winning independent family-owned distillers founded by William Grant in 1886. The IT Service Desk supports all the company's UK sites: Richmond, Surrey, where sales and marketing staff are based. It provides first and second line cover for internal users who call one centralized telephone...; Tags: Information Technology, Axios Systems, William Grant & Sons, IT Service Desk, ITIL, Service Level Management, It Services, Strategy, Process Improvement, It Operations, It service Management, Management, Quality, Business Operations; Case studies
Hotwire on behalf of axios systems: ITIL has become the most widely adopted Best Practice framework for ITSM. The recent ITIL V3 refresh has sparked renewed interest but, although many are aware of the new version, the majority are unsure as to how, or even if, it will affect them. V3 has prompted IT organisations to...; Tags: Information Technology, Hotwire, Axios Systems, V3, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management; White papers 2008-03-05
Business Service Management - The ITIL Way: Comprised of a comprehensive framework of approaches for achieving business success, ITIL helps organizations improve service delivery and reduce the cost of IT operations. The ethos behind the development of ITIL is the recognition that organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and...; Tags: Business Service Management, Axios Systems, ITIL, Process Improvement, It Services, Quality, Business Operations; White papers 2005-11-23
Return on Investment: Fact or Fairy Tale?: Return On Investment ROI is without doubt, an important tool in IT investment decision making. Organizations wishing to make investments in their IT infrastructure are well advised in taking it seriously. But for an ROI exercise to be truly meaningful, great care has to be taken to examine and consider...; Tags: ROI, Axios Systems, Roi/Tco, Finance, Managerial Accounting; White papers 2005-10-03
Consolidated Service Desk: The Reality: There is much hype around the term 'Consolidated Service Desk', but is a CSD myth or reality? Moving on from theory, this paper will focus on the reality of CSD, stripping away the hype and exploring how this proposed holistic approach to IT Service Management can be achieved - using...; Tags: Service Desk, Axios Systems, Reality, It Services, Service Level Management, It Operations, It service Management; White papers 2005-07-04
Taking You Beyond ITIL BS: 15000 - The New Certification: BS15000 is not a competitor, but instead a vital and necessary formalisation of the key elements of IT Service Management Best Practice. The appearance of and adoption of this formal standard is a long anticipated step to helping an organisation demonstrate that they follow industry accepted practices. It has been...; Tags: Certification, Industry, Axios Systems, BS15000, ITIL, Process Improvement, It Services, Service Level Management, Strategy, Quality, Business Operations, It Operations, It service Management, Management; White papers 2005-06-13

Additional Resources

Scottish Health Authority Gets Shot in Arm From Axios: The Scottish local health authority is the result of the amalgamation of Fife Acute Hospitals NHS Trust, Primary Care NHS Trust and Health Board. The three units either did not have an ITSM tool, were using an in-house solution or had installed another commercial product. The authority selected Axios Systems'...; Tags: Health Care, Scottish Health Authority, Health Authority, Service Level Management, It Services, Vertical Industries, Benefits, Healthcare, It Operations, It service Management, Enterprise Software, Software, Human Resources; Case studies
ContactCenterWorld.com Case Study: Prosystems IT: Prosystems IT was formed in 2004 as an IT service provider for several large savings banks in the Cologne-Bonn area, including the Cologne City Savings Bank, Cologne District Savings Bank and Bonn Savings Bank. This outsourcer is now responsible for more than 13,000 desktop systems in those banks in over...; Tags: Bank, Customer Service, Information Technology, Financial Services, Product Marketing, Strategy, Marketing, Management; Case studies
ContactCenterWorld.com Case Study: Publica Data: Publica data, part of the Weltbild Verlag publishing and mail order house provides IT services for its parent company as well as external clients. Weltbild has 2,000 staff and around 10 million customers who order books and electronic media such as CD ROMs by 'phone, fax, post and over the...; Tags: Information Technology, Weltbild, Help Desk, Service Level Management, Fax, It Services, Call Centers, Internet, Sales Channel, Strategy, It Operations, It service Management, Sales, Management; Case studies
Which Help Desk Software: Our current help desk software, DK is no longer being supported. I need to recommend ten Help Desk software to my director. Our budget is about $300k. Any info of top 10 helpdesk links or recommendation would be very helpful.Thank you.Service Request/Ticketing software?If you are looking for service request and/or...; Tags: jett69@..., help desk, Help Desk Software; Discussion threads 2007-02-06
T-Systems Austria: Confident of VMware on Blades: T-Systems Austria is one of the leading service providers of information and communications technology in Austria. The company wanted to achieve high resource utilization on x86 hardware. In order to provide the systems with the necessary performance capabilities, T-Systems chose the VMware ESX server as the virtualization solution. The T-Systems...; Tags: T-Systems, Blade, VMware Inc., VMWare ESX Server, T-Systems Austria, Virtualization, Mainframes, Servers, Utility Computing, Performance Management, Storage Management, Storage, Hardware, Human Resources, Workforce Management; Case studies
Get IT Done: Integrate the right tools to manage IT assets effectively: By Patricia AdamsImplementing a sound IT asset management program involves a combination of people, processes, and tools. Without the appropriate process work, the reliability of the data that the tools provide will be questionable. Software tools facilitate an enterprise's ability to automate the implementation of an IT asset management program...; Tags: information technology, tool, Gartner , IT asset, software, asset, Get IT Done, IT asset management; Technical articles 2003-08-20
A Strategic Approach to Protecting SCADA and Process Control Systems: Process Control Systems PCS refer to the overall set of systems that remotely monitor and measure remote sensors from a centralized location. These sensors also typically possess some type of automated response capability when certain criteria are met. A subset of PCS systems that manage systems over very large geographic...; Tags: SCADA, Enterprise Software, Software; White papers 2007-07-01

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