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TechRepublic Resources
- Is this a paid ad?
- ZDNet's, What you need to know before deploying VoIP.It is sponsored/furnished by a VoIP equipment manufacturer, and they also collect your email addy etc. so they can call your business or send email repeatedly through their dealers telmarketers around the country. I know because I've worked with an Avaya dealer...
- Tags: ads on tr, advertisement, Avaya Inc., avaya voip, Oz_Media, ROI, sales pitch, VoIP
- Discussion threads 2005-06-16
Additional Resources
- A Sample Configuration of AutoQoS for VoIP on Cisco 3825/2811 Routers and Catalyst 4503/3750 Switches to Support Avaya Communication Manager and the Avaya IP Telephones - Issue 1.0
- These Application Notes describe the procedures to configure the AutoQoS features for VoIP on the Cisco Routers and Catalyst Switches. The AutoQoS features provide QoS service for the Avaya S87xx Series servers running Avaya Communication Manager software and the Avaya IP Telephones using a Cisco network infrastructure. These Application Notes...
- Tags: Cisco Catalyst, Phone, Router, IP Phone, Cisco Systems Inc., Avaya Inc., VOIP, Telecommunications, Networking
- White papers 2007-10-15
- Avaya Case Study: Seattle Times
- Founded in 1896 by Alden Blethen, The Seattle Times is the largest, locally owned and operated metropolitan newspaper in the U.S.A 4th and 5th generation family-owned business. The Times team was unsure whether its existing TDM network could fully support the application platform that the business plan demanded. They saw...
- Tags: Solution, Avaya Inc., Telephony, VOIP, Telecommunications, Networking
- Case studies
- Infoblox Case Study: Gensler
- As Gensler planned to replace is traditional PBX phone system with a Voice over IP VoIP system, the team realized that the current Dynamic Host Configuration Protocol DHCP infrastructure could not withstand the demand that will be placed on it by the new application and thus could not ensure "Dial-tone"...
- Tags: Infoblox Inc., Avaya Inc., Telephony, VOIP, Telecommunications, Networking
- Case studies
- Business Quality Voice on the WAN
- Voice over IP VoIP over the Internet or private WAN often falls short of delivering business quality voice services. Avaya Converged Network Analyzer CNA monitors VoIP call quality, assesses all available paths for delivering VoIP traffic, and automatically adjusts the network infrastructure to preserve the quality of voice calls in...
- Tags: Network, Voice, Avaya Inc., Telephony, VOIP, WANs, Telecommunications, Networking
- White papers 2005-05-01
- Administration for Network Connectivity for Avaya Communication Manager
- This paper describes how to implement Voice over IP VoIP applications on IP and DCS networks through Avaya Communication Manager administration. It is intended primarily for persons involved in planning, designing, or administering VoIP networks. In addition to VoIP applications, considerable information is provided as well on the design and...
- Tags: Network, Administration, Avaya Inc., Network Connectivity, Telephony, VOIP, Workforce Management, Telecommunications, Networking, Human Resources
- White papers 2005-01-01
- Avaya ExpertNet VoIP Assessment Tool
- This white paper is intended for IT Managers, Network Architects and System Administrators who need a better under-standing of how the Avaya ExpertNet VoIP Assessment Tool EVAT software operates on any network and gathers information in order to determine the readiness of any network for IP telephony and video. Avaya...
- Tags: Network, Avaya Inc., Tool, Corporate Communications, Telephony, VOIP, Networking, Telecommunications, Marketing
- White papers 2005-09-01
- Avaya Contact Center Solution Helps Avaya It Deliver a Consistent Service Experience Worldwide
- Using a powerful combination of Avaya contact center solutions, the Avaya Information Technology IT group is providing improved and standardized helpdesk support to Avaya associates and BusinessPartners worldwide. The company wanted to provide multi-lingual global coverage and service center support while reducing costs and optimizing operations. As a solution the...
- Tags: Contact Center, Avaya Inc., Call Centers, Customer Relationship Management (CRM), Help Desk, It Operations, Enterprise Software, Software
- Case studies
- How Avaya Global Services Help Stevens Industries Ensure Peak Communications Performance
- For nearly fifty years, Illinois-based Stevens Industries has been a market leader in the manufacture of custom laminates and millwork. Stevens Industries wanted to deploy some advanced applications that would take its customer service and production cycle times to a whole new level, but it doubted the feasibility of a...
- Tags: Performance, Avaya Inc., VOIP, Business Structures, Telecommunications, Networking, Finance
- Case studies
- Avaya SIP Enablement Services (SIP) 3.0 / Ports and Protocols
- This white paper covers the network ports and protocols used by the Avaya Converged Communications Server 3.0 SES, Avaya SIP User Agents (includes Avaya IP Softphone R5.x, Avaya SIP Softphone, and Avaya SIP Phones), and other Avaya SIP entities. This includes the following - SES and other SES's, SES and...
- Tags: SIP, Avaya Inc., SES, Session Initiation Protocol (SIP), Emerging Technologies
- White papers 2005-08-12
- VoIP System Helps Raleigh Medical Group Improve Patient Services
- Download this case study to learn why Raleigh Medical Group purchased a VoIP solution from ShoreTel to replace the costly, traditional TDM phone system it had been leasing from Avaya. The paper explains why the largest internal medicine practice in Raleigh, NC needed to enhance its voice capabilities, and outlines...
- Tags: Patient, ShoreTel, Telephony, VOIP, Capital Structures, Telecom & Utilities, Telecommunications, Networking, Finance
- Case studies
- Avaya Case Study: The San Antonio Orthopaedic Group, LLP
- The San Antonio Orthopaedic Group TSAOG was established in 1947 for the purpose of providing the highest quality of orthopedic, medical, and surgical care to the regional San Antonio community. The company wanted to upgrade its telephone system with a hybrid Voice over Internet Protocol VoIP solution that was compatible...
- Tags: Avaya Inc., VOIP, Telecommunications, Networking
- Case studies
- Mitel Versus AVAYA
- I'm supposed to give a study for upgrading my AVAYA Definity R11 to AVAYA CM4 ot to replace it with Mitel Can anybody help me and give me any comparison between AVAYA and Mitel
- Tags: alaaay@..., Avaya Inc., Mitel Networks
- Discussion threads 2007-10-01
- SCT Thailand Selects AVAYA IP Telephony Solution, Achieving Cost Reduction With Reliable Connection to More Than 20 Overseas Offices
- SCT Co., Ltd. is one of Thailand's established and reputable international trading companies. SCT Thailand was looking to enhance its workflow and processes and reduce its operational expenditure by upgrading its legacy PBX system and integrating telephony applications with its ERP network infrastructure system. As a solution the company decided...
- Tags: Telephony, Microsoft Office, Cost Reduction, IP Telephony, Avaya Inc., SCT Thailand, VOIP, Telecom & Utilities, Telecommunications, Network Administration, Networking
- Case studies
- Avaya Slashes Millions From IT Budget With Enterprise Virtual Private Network Solution
- The Avaya Information Technology IT team was challenged to do its share-and then some-to keep the company strong. The goal was to cut the Avaya networking budget by 30 percent, while improving the company's ability to keep its global communications operating smoothly. For a solution, the Avaya team turned to...
- Tags: Information Technology, Avaya Inc., VPNs, Team Management, Network Security, Telecommunications, Networking, Security, Management
- Case studies
- Avaya Rocket Success Story
- Established in 1997, Rocket Ansa-Call was one of the pioneers in offering outsourced, personalized contact centre facilities to small and medium-sized businesses in the UK. Rocket Ansa-Call was looking to implement a scalable, easily configured, leading edge contact centre. As a solution Rocket Ansa-Call initially chose an Avaya IP Office...
- Tags: Solution, Avaya Inc., Call Centers, Customer Relationship Management (CRM), Smb/Sme, It Operations, Enterprise Software, Software
- Case studies
- Avaya Case Study: arvato services
- Client requirements necessitated that arvato services record all calls from more than 200 extensions on its Application Enablement Services Voice over IP VoIP telephony system and store those recordings for at least three years. The company wanted to be able to send these recorded calls to a storage vendor for...
- Tags: Avaya Inc., Quality, Storage, Telephony, VOIP, Telecommunications, Business Operations, Hardware, Networking
- Case studies 2007-07-01
- Driver's License Agency Connects Offices for Better Service With Avaya IP Telephony Solution
- Driver's License Agency DLA wanted to provide private-sector class customer service across its network of 26 license examination office and address operational and quality of service issues with its previous VoIP system. To select the right solution for the nationwide CRM Center, DLA conducted a comprehensive evaluation exercise comparing competitive...
- Tags: Agency, Microsoft Office, IP Telephony, Avaya Inc., Telephony, VOIP, Telecommunications, Advertising & Promotion, Customer Relationship Management (CRM), Networking, Marketing, Enterprise Software, Software
- Case studies 2007-09-01
- Avaya Case Study: Bozzuto and Associates
- Bozzuto and Associates specializes in residential and commercial construction as well as property management. Bozzuto and Associates is a long-time Avaya customer. When it outgrew its DEFINITY ProLogix system, it turned to Avaya for an IP-ready solution to support its growing business. Investment protection, reliability and great support are the...
- Tags: Avaya Inc., Real Estate, Networking, Business Operations
- Case studies
- Webcast: Wireless VoIP: Ready for prime time?
- Wi-Fi networks provide an opportunity to provide workers with mobile voice service. And because cell phone coverage is generally poor inside buildings, wireless VoIP offers some obvious advantages. But how reliable and secure is the technology? Is there any bandwidth in wireless LAN equipment to carry much voice traffic? ...
- Tags: Voice Service, Webcast, VOIP, Telephony, Wi-Fi, Telecommunications, Wireless, Networking
- Webcasts 2005-09-01
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