Sponsored White Papers, Webcasts, and Downloads
Additional Resources
- Avaya SIP Enablement Services (SIP) 3.0 / Ports and Protocols
- This white paper covers the network ports and protocols used by the Avaya Converged Communications Server 3.0 SES, Avaya SIP User Agents (includes Avaya IP Softphone R5.x, Avaya SIP Softphone, and Avaya SIP Phones), and other Avaya SIP entities. This includes the following - SES and other SES's, SES and...
- Tags: SIP, Avaya Inc., SES, Session Initiation Protocol (SIP), Emerging Technologies
- White papers 2005-08-12
- Mitel Versus AVAYA
- I'm supposed to give a study for upgrading my AVAYA Definity R11 to AVAYA CM4 ot to replace it with Mitel Can anybody help me and give me any comparison between AVAYA and Mitel
- Tags: alaaay@..., Avaya Inc., Mitel Networks
- Discussion threads 2007-10-01
- SCT Thailand Selects AVAYA IP Telephony Solution, Achieving Cost Reduction With Reliable Connection to More Than 20 Overseas Offices
- SCT Co., Ltd. is one of Thailand's established and reputable international trading companies. SCT Thailand was looking to enhance its workflow and processes and reduce its operational expenditure by upgrading its legacy PBX system and integrating telephony applications with its ERP network infrastructure system. As a solution the company decided...
- Tags: Telephony, Microsoft Office, Cost Reduction, IP Telephony, Avaya Inc., SCT Thailand, VOIP, Telecom & Utilities, Telecommunications, Network Administration, Networking
- Case studies
- Avaya Slashes Millions From IT Budget With Enterprise Virtual Private Network Solution
- The Avaya Information Technology IT team was challenged to do its share-and then some-to keep the company strong. The goal was to cut the Avaya networking budget by 30 percent, while improving the company's ability to keep its global communications operating smoothly. For a solution, the Avaya team turned to...
- Tags: Information Technology, Avaya Inc., VPNs, Team Management, Network Security, Telecommunications, Networking, Security, Management
- Case studies
- Avaya Rocket Success Story
- Established in 1997, Rocket Ansa-Call was one of the pioneers in offering outsourced, personalized contact centre facilities to small and medium-sized businesses in the UK. Rocket Ansa-Call was looking to implement a scalable, easily configured, leading edge contact centre. As a solution Rocket Ansa-Call initially chose an Avaya IP Office...
- Tags: Solution, Avaya Inc., Call Centers, Customer Relationship Management (CRM), Smb/Sme, It Operations, Enterprise Software, Software
- Case studies
- Avaya Case Study: Bozzuto and Associates
- Bozzuto and Associates specializes in residential and commercial construction as well as property management. Bozzuto and Associates is a long-time Avaya customer. When it outgrew its DEFINITY ProLogix system, it turned to Avaya for an IP-ready solution to support its growing business. Investment protection, reliability and great support are the...
- Tags: Avaya Inc., Real Estate, Networking, Business Operations
- Case studies
- Avaya IP Telephony Solutions Help Red Sox Serve Customers at Home and Maintain Productivity on the Road
- One of the oldest and most storied franchises in Major League Baseball, the Boston Red Sox have given rise to some of baseball's most colorful legend. The company wanted a costly and inflexible communications infrastructure inhibited communications, both within headquarters and out on the road. This was solved by implementing...
- Tags: Telephony, IP Telephony, Avaya Inc., VOIP, Telecommunications, Telecom & Utilities, Networking
- Case studies
- Bank Nusantara Parahyangan Achieves Cost Savings, Improves Work Productivity and Enhanced Customer Service With Avaya IP Telephony Solution
- PT Bank Nusantara Parahyangan Tbk BNP, then known as Bank Pasar Karya Parahyangan, was established in 1972. Bank Nusantara Parahyangan was looking to enhance its quality of service, provide their customers with professional and reliable financial services, reduce its operational expenditure and improve its business processes through integration of its...
- Tags: Bank, Customer Service, Telephony, IP Telephony, Avaya Inc., Bank Nusantara Parahyangan, Financial Services
- Case studies
- Configuring SIP IP Telephony Using Avaya SIP Enablement Services, Avaya Communication Manager, and Polycom SoundPoint IP 550 SIP Telephones - Issue 1.0
- These Application Notes describe the configuration steps required to connect Polycom SoundPoint IP 550 SIP telephones to a SIP infrastructure consisting of an Avaya SIP Enablement Services SES server and an Avaya S8300 Server with Avaya G700 Media Gateway running Avaya Communication Manager. Also described is how Avaya Communication Manager...
- Tags: SIP, Phone, Avaya Inc., Polycom Inc., Session Initiation Protocol (SIP), Emerging Technologies
- White papers 2007-09-20
- Avaya Case Study: State of Chihuahua
- Chihuahua is a state in northwestern Mexico that extends over 247,084 square kilometers. The government of the state of Chihuahua wanted to leverage its robust Internet Protocol IP network and add enhanced feature functionality available from Avaya to improve communication between citizens and state entities. The government of the state...
- Tags: Avaya Inc., Chihuahua, Government, Vertical Industries, Enterprise Software, Software
- Case studies
- Avaya Case Study: Antares Management Solutions
- Antares Management Solutions AMS has a dual focus: business process outsourcing for the insurance industry and information technology outsourcing for small to mid-sized organizations throughout the United States. AMS needed a new communications solution to replace its existing system that was at the end of its life cycle. AMS also...
- Tags: Solution, Avaya Inc., Antares Management Solutions, Business Process Outsourcing (BPO), Outsourcing, Call Centers, Routers & Switches, It Operations, Business Operations, Outsourcing & Subcontracting, Networking
- Case studies
- Avaya Case Study: CSU
- CSU needed a contact center solution that would integrate different systems and applications across its six contact center locations in Brazil. CSU implemented Avaya Call Management to serve its six contact centers located across Brazil in Rio de Janeiro, Alphaville, Curitiba, Recife, and two sites in Santo Andre. Approximately 6,500...
- Tags: Contact Center, Avaya Inc., CSU, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies
- Avaya Teleworker Solution Enables Business Continuity
- By linking people, processes and resources, Avaya mobility and collaboration solutions are keeping Avaya associates in touch and productive-no matter where they go, and regardless of business contingencies that could stop other companies cold. The challenges faced were to ensure uninterrupted business operations and process, voice services, and customer interface...
- Tags: Avaya Inc., Business Continuity, Groupware, Telecommunications, Enterprise Software, Software
- Case studies
- Avaya Case Study: Hyatt Corporation
- There are 211 Hyatt hotels and resorts (over 90,000 rooms) in 43 countries around the world, operating under the Hyatt, Hyatt Regency, Grand Hyatt and Park Hyatt brands. The company wanted to implement a new communications system that would provide advanced business communications applications enabled by IP telephony. Hyatt Corporation...
- Tags: Hyatt Hotels & Resorts, Avaya Inc., VOIP, Telecommunications, Network Technology, Networking
- Case studies
- Avaya Case Study: Sutherland Asbill & Brennan
- Sutherland Asbill & Brennan LLP is known for solving challenging business problems and resolving unique legal issues for many of the nation's largest companies. Sutherland had outgrown its current telephony architecture and needed a better way to unify and manage company-wide communications. As a solution Sutherland worked with an Avaya...
- Tags: Avaya Inc., Sutherland Asbill & Brennan LLP, Telecom & Utilities, VOIP, Telecommunications, Networking
- Case studies
- Avaya Case Study: Kansas State University
- KSU needed to deploy an in-building wireless network on campus that is simple, reliable and requires minimal maintenance. For the mobile user, an easy to manage wireless telephone is a critical aspect of worry and hassle free communications. From a telephony standpoint, KSU is now an "All Avaya" campus and...
- Tags: Avaya Inc., Telecom & Utilities, VOIP, Wireless, Wi-Fi, Telecommunications, Networking
- Case studies 2007-06-01
- Avaya Case Study: County of Marin
- One of nine San Francisco Bay Counties, Marin County is linked to San Francisco by the Golden Gate Bridge and bordered by Sonoma County and the Pacific Ocean. Upgrading the system to a new communications infrastructure would be a massive project with the need for minimal disruption during the cutover....
- Tags: Avaya Inc., Groupware, Enterprise Software, Software
- Case studies
- Avaya Case Study: Paterson Public Schools
- Located approximately fifteen miles west of New York City, where the Passaic River cascades over the Great Falls, Paterson is the third largest city in New Jersey. As a long-time Avaya customer, Paterson School District looked to upgrade its communications systems with the understanding that in order to future-proof its...
- Tags: Avaya Inc., VOIP, Telecommunications, Telecom & Utilities, Networking
- Case studies
- Customers Rest Easy and Document ROI with Avaya Maintenance Agreement and EXPERT View Report
- For its enterprise customers with an Avaya Maintenance Agreement, Avaya can provide a "While You Were Sleeping" - EXPERT View Report that documents support provided over the course of a six-month or a one-year period. This report shows all system alarms, trouble tickets and on-site repairs that occurred. The Monetization...
- Tags: ROI, Agreement, Avaya Inc., Avaya Maintenance Agreement, Monetization Report
- Case studies
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