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Modular Messaging Release 1: Concepts and Planning Guide: Avaya Modular Messaging is a unified messaging solution that addresses the different unified messaging needs of customers. This paper provides the concepts underlying Avaya Modular Messaging, including discussions of voice mail domains, addressing, and telephony. This paper also provides a description of the hardware and software components of Avaya Modular...; Tags: Unified Messaging, Messaging, Avaya Inc., Avaya Modular Messaging, Groupware, VOIP, Enterprise Software, Software, Telecommunications, Networking; White papers 2004-08-01

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Modular Messaging Key Differences for INTUITY AUDIX Enabled Customers: Modular Messaging is a standards-based IP messaging solution that offers the robustness that customers expect from traditional voicemail solutions and a migration path to the future. Modular Messaging is intended to co-exist and ultimately replace multiple voice messaging systems currently supported within the Avaya Messaging portfolio including: INTUITY AUDIX MAP...; Tags: Messaging, Avaya Inc., Modular Messaging, Groupware, Enterprise Software, Software; White papers 2005-08-01
Modular Messaging Key Differences for Octel 250/350 Enabled Customers: Modular Messaging is a standards-based IP messaging solution that offers the robustness that customers expect from traditional voicemail solutions, while providing a migration path to the future. This paper identifies key differences between Modular Messaging R2 (configured with the Avaya Message Storage Server MSS, and enabled with the Aria Telephone...; Tags: Messaging, Avaya Inc., Modular Messaging, Groupware, Enterprise Software, Software; White papers 2005-08-01
A Status Report on Avaya Modular Messaging for Microsoft Exchange at Microsoft Corporation: The installation of Avaya Modular Messaging at Microsoft Corporation has been a worthwhile investment and learning experience. Microsoft employees have received a new tool to enhance their productivity and their responsiveness to those calling them at their office telephone number. The Company has also lowered administrative costs by using the...; Tags: Microsoft Exchange Server, Messaging, Microsoft Corp., Avaya Inc., Company, Groupware, E-mail Servers, Enterprise Software, Software; White papers 2004-12-01
Avaya Case Study: County of Marin: One of nine San Francisco Bay Counties, Marin County is linked to San Francisco by the Golden Gate Bridge and bordered by Sonoma County and the Pacific Ocean. Upgrading the system to a new communications infrastructure would be a massive project with the need for minimal disruption during the cutover....; Tags: Avaya Inc., Groupware, Enterprise Software, Software; Case studies

Avaya Case Study: Office Partners: Office Partners formerly Broadway Suites in Boulder, Colorado, provides executive office suites for small businesses and individual professionals. Office Partners had a need to offer its clients a flexible, intuitive, easily accessible messaging solution. The company also needed a solution that was easy to administer, update and manage as well...; Tags: Partnership, Avaya Inc., Business Structures, Microsoft Office, Groupware, Finance, Office Suites, Software, Enterprise Software; Case studies
Buena Vista University Uses Avaya MultiVantage Communications Applications and Avaya Global Services to Revolutionize Student Life and Learning: Powered by an advanced wireless network from Avaya, Buena Vista University provides students and faculty with the kind of learning environment that most other schools - even powerful Ivy League institutions - only dream of. Buena Vista University's BVU Fujitsu F9600 system and Centigram voice messaging system were not keeping...; Tags: Microsoft Windows Vista, Avaya Inc., Buena Vista University, Groupware, Wi-Fi, Wireless, Enterprise Software, Software; Case studies
Avaya Case Study: Sutherland Asbill & Brennan: Sutherland Asbill & Brennan LLP is known for solving challenging business problems and resolving unique legal issues for many of the nation's largest companies. Sutherland had outgrown its current telephony architecture and needed a better way to unify and manage company-wide communications. As a solution Sutherland worked with an Avaya...; Tags: Avaya Inc., Sutherland Asbill & Brennan LLP, Telecom & Utilities, VOIP, Telecommunications, Networking; Case studies
Endo Pharmaceuticals: Enhancing Customer Interactions With IBM and Avaya: Endo Pharmaceuticals Inc. was established in 1997 from a leveraged buyout of The DuPont Merck Pharmaceutical Company. The company wanted to expand communication infrastructure and improve the availability and efficiency of the e-mail and voicemail environment; improve existing telephone systems. To develop and implement this new communication network, Endo turned...; Tags: Messaging, Avaya Inc., IBM Corp., E-mail, Groupware, Online Communications, Enterprise Software, Software; Case studies
Avaya Case Study: Philadelphia School District: With 270 schools serving nearly 200,000 students, Philadelphia is the nation's 7th-largest school district. Spread over a wide area with vastly disparate needs, the School District of Philadelphia has a particular challenge in closing the achievement gap that exists between Philadelphia's inner city youth and its more affluent suburbanites. The...; Tags: Philadelphia, Avaya Inc., Groupware, Enterprise Software, Software; Case studies
Avaya Case Study: Leonard, Street and Deinard: The law firm of Leonard, Street and Deinard was founded in Minneapolis in 1922. The firm needed to replace its legacy Octel messaging system to one that went beyond traditional voice mail capabilities and offered attorneys and client's greater access and flexibility. The firm also needed a communications system that...; Tags: Messaging, Avaya Inc., Attorney, Groupware, Telecommunications, Enterprise Software, Software; Case studies
Royal Specialty Improves Workflow and Increases Productivity With Avaya Mobility Solution: RSUI is a leading underwriter of wholesale specialty insurance. The challenge was to gain a competitive edge in the marketplace by implementing a converged messaging system that would allow its underwriters to improve response times, and better organize and respond to phone, fax or e-mail messages. By foregoing traditional voice...; Tags: Mobility, Messaging, Workflow, Avaya Inc., Specialty, RSUI, Groupware, Enterprise Software, Software; Case studies
Pacific Internet Limited Reaps Cost Benefits With Avaya IP Telephony and Contact Center Solution: Pacific Internet Limited is the largest telco-independent Internet communications service provider by geographic reach in the Asia-Pacific region. The company wanted to Replace existing technology to enhance the management of the data and information across three country sites, improve operational workflow and enable sharing of resources, and reduce costs. Scalability...; Tags: Telephony, Benefit, IP Telephony, Contact Center, Avaya Inc., Pacific Internet, VOIP, Call Centers, Business Services, Telecommunications, Telecom & Utilities, Networking, It Operations; Case studies
Avaya Case Study: Pennsylvania Chamber of Business and Industry: The Pennsylvania Chamber of Business and Industry was created to foster a healthy business climate and to improve the competitiveness of its members. As its organization grew, it needed to support expansion of satellite offices as well as an increasing customer base. It needed a vendor that could provide a...; Tags: Industry, Satellite, Avaya Inc., Network Technology, Call Centers, Networking, It Operations; Case studies
Benefits and Considerations of Centralized Messaging: Centralized voice messaging allows an organization to provide messaging services to its associates by managing a small number of larger messaging systems from within today's communication networks rather than operating discrete messaging systems at each geographical - and now virtual - point of presence. The scalability of Avaya Modular Messaging...; Tags: Benefit, Messaging, Groupware, Enterprise Software, Software; White papers 2005-04-01
Global Company Saves $1 Million Annually in Phone Charges With Avaya Networked Messaging: Xerox, the digital document company, has for years recognized the value of voice messaging for internal collaboration. To build an IP-based messaging infrastructure, Xerox turned to its outsourcing provider EDS, which subcontracts to Avaya for its clients' voice communication systems. The team proposed installing six Avaya Interchange hubs on the...; Tags: Xerox Corp., Phone, Messaging, Avaya Inc., Groupware, Enterprise Software, Software; Case studies
Avaya Case Study: Wolf, Greenfield & Sacks: The law firm of Wolf, Greenfield & Sacks (WG&S) was founded in Boston more than 75 years ago. Prior to installing the Avaya solution, WG&S was relying on a 12-year old Nortel switch and voice mail system that was quickly becoming obsolete and expensive to maintain. Initially, there was some...; Tags: Avaya Inc., Telecommunications, Litigation, Business Operations; Case studies
Investcorp International Uses an Avaya Mobility Solution to Maintain Contact All Around the Globe: Investcorp International, a global investment group, helps its professional staff communicate more effectively in-house and on the road by using an Avaya Mobility Solution for efficient, consolidated access to voice, e-mail and fax messages. Investcorp International wanted a communications platform that would link its worldwide employees by enabling them to...; Tags: Mobility, Avaya Inc., Fax, E-mail, Online Communications; Case studies
Genworth Financial Realizes Substantial Cost Savings, Operational Efficiencies, and Customer Service Enhancements Through Home Agent Solutions Enabled by Avaya Intelligent Communications: Genworth Financial, Inc., is a global company with over 15 million customers. In order to provide prompt, high-quality customer service they require a large staff of financial specialists. They needed a communications solution that would enable them to eliminate geographical barriers so they could hire and deploy agents from a...; Tags: Customer Service, Agent, Cost Savings, Avaya Inc., Genworth Financial, Call Centers, Customer Relationship Management (CRM), Real Estate, Interactive Voice Response (IVR), Product Marketing, It Operations, Enterprise Software, Software, Business Operations, Marketing; Case studies 2008-06-01
Avaya Case Study: T.Y. Lin International: T.Y. Lin International TYLI is an internationally recognized civil and structural engineering firm specializing in the planning, design, and construction engineering and inspection for transportation infrastructure. The company wanted to implement an IP telephony based solution and centralized voice messaging across their multiple offices would help control costs, while providing...; Tags: Avaya Inc., Transportation, VOIP, Groupware, Telecommunications, Networking, Enterprise Software, Software; Case studies

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