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- Avaya Maintenance Services Give NoteWorld a High-Return on Investment
- NoteWorld relies heavily on maximum network up-time in order to provide its mortgage self-funded clients with the highest possible levels of customer service. In order to maintain maximum network up-time the company had to choose whether to maintain its network in-house by adding IT staff or by outsourcing to a...
- Tags: Network, Investment, Avaya Inc., NoteWorld, Business Structures, Networking, Finance
- Case studies
- Avaya Case Study: Kansas State University
- KSU needed to deploy an in-building wireless network on campus that is simple, reliable and requires minimal maintenance. For the mobile user, an easy to manage wireless telephone is a critical aspect of worry and hassle free communications. From a telephony standpoint, KSU is now an "All Avaya" campus and...
- Tags: Avaya Inc., Telecom & Utilities, VOIP, Wireless, Wi-Fi, Telecommunications, Networking
- Case studies 2007-06-01
- TechRepublic's Monthly Maintenance Plan Service Agreement
- When setting up deals with vendors and/or customers, it's nice to have a basic understanding of what's expected. Rather than relying on a verbal agreement, you should have some type of written understanding in place. You can use this Monthly Maintenance Plan Service Agreement to set such an understanding. Use...
- Tags: TechRepublic Inc., Agreement
- Download resources 2007-04-25
- Avaya Case Study: Crowne Plaza Hotels
- Crowne Plaza Hotels is part of the InterContinental Hotels Group PLC Portfolio of well-recognized hotel resorts. Crowne Plaza Hotel in Santiago, Chile wanted to replace its existing Nortel communications solution to support staff and guests' communications needs. Crowne Plaza Hotel chose to implement an Avaya solution to support staff and...
- Tags: Avaya Inc., Crowne Plaza Hotels, Groupware, Enterprise Software, Software
- Case studies
- Avaya SIP Enablement Services (SIP) 3.0 / Ports and Protocols
- This white paper covers the network ports and protocols used by the Avaya Converged Communications Server 3.0 SES, Avaya SIP User Agents (includes Avaya IP Softphone R5.x, Avaya SIP Softphone, and Avaya SIP Phones), and other Avaya SIP entities. This includes the following - SES and other SES's, SES and...
- Tags: SIP, Avaya Inc., SES, Session Initiation Protocol (SIP), Emerging Technologies
- White papers 2005-08-12
- Avaya IP Contact Center Delivers Clearest Image of Olympus Korea's Commitment to Customer Service
- Established in 2000, Olympus Korea is a digital imaging company that provides better digital cameras and medical instruments such as endoscopes. Faced with issues of high maintenance costs and the complexity of managing a multi-vendor PBX call center system, Olympus was looking for an IP contact center solution to improve...
- Tags: Customer Service, Olympus Corp., Contact Center, Avaya Inc., Avaya IP Contact Center, Call Centers, Customer Relationship Management (CRM), Strategic Planning, It Operations, Enterprise Software, Software, Strategy, Management
- Case studies 2007-09-01
- NAV 9.0 Maintenance Agreement
- I have network of about 100 computers and laptops and we have a current Maintenance/Service Agreement with Symantec for the above anti-virus software...my question is, what is the downside to NOT renewing the maintenance agreement...very costly, however worried that we will no longer be able to get the latest virus...
- Tags: Agreement, laptop computer, network, phunter@..., security, Symantec Corp.
- Q&A 2005-05-23
- Mitel Versus AVAYA
- I'm supposed to give a study for upgrading my AVAYA Definity R11 to AVAYA CM4 ot to replace it with Mitel Can anybody help me and give me any comparison between AVAYA and Mitel
- Tags: alaaay@..., Avaya Inc., Mitel Networks
- Discussion threads 2007-10-01
- SCT Thailand Selects AVAYA IP Telephony Solution, Achieving Cost Reduction With Reliable Connection to More Than 20 Overseas Offices
- SCT Co., Ltd. is one of Thailand's established and reputable international trading companies. SCT Thailand was looking to enhance its workflow and processes and reduce its operational expenditure by upgrading its legacy PBX system and integrating telephony applications with its ERP network infrastructure system. As a solution the company decided...
- Tags: Telephony, Microsoft Office, Cost Reduction, IP Telephony, Avaya Inc., SCT Thailand, VOIP, Telecom & Utilities, Telecommunications, Network Administration, Networking
- Case studies
- Avaya Slashes Millions From IT Budget With Enterprise Virtual Private Network Solution
- The Avaya Information Technology IT team was challenged to do its share-and then some-to keep the company strong. The goal was to cut the Avaya networking budget by 30 percent, while improving the company's ability to keep its global communications operating smoothly. For a solution, the Avaya team turned to...
- Tags: Information Technology, Avaya Inc., VPNs, Team Management, Network Security, Telecommunications, Networking, Security, Management
- Case studies
- Avaya Rocket Success Story
- Established in 1997, Rocket Ansa-Call was one of the pioneers in offering outsourced, personalized contact centre facilities to small and medium-sized businesses in the UK. Rocket Ansa-Call was looking to implement a scalable, easily configured, leading edge contact centre. As a solution Rocket Ansa-Call initially chose an Avaya IP Office...
- Tags: Solution, Avaya Inc., Call Centers, Customer Relationship Management (CRM), Smb/Sme, It Operations, Enterprise Software, Software
- Case studies
- How Avaya Maintenance Services Puts Dollar Rent A Car in the Driver's Seat
- With annual revenues exceeding $769 million and the highest profit margin of any car rental company serving airport customers, Dollar Rent A Car's results-oriented culture has given it oriented culture has given it the added distinction of having the most efficient cost structure in the car rental industry. Dollar Rent...
- Tags: Avaya Inc., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies
- Avaya Case Study: Bozzuto and Associates
- Bozzuto and Associates specializes in residential and commercial construction as well as property management. Bozzuto and Associates is a long-time Avaya customer. When it outgrew its DEFINITY ProLogix system, it turned to Avaya for an IP-ready solution to support its growing business. Investment protection, reliability and great support are the...
- Tags: Avaya Inc., Real Estate, Networking, Business Operations
- Case studies
- Avaya Case Study: Miami Dade Fire Rescue
- The legacy PBX and mechanical key telephone system MDFR shared with other county agencies was proving short on features and reliability and long on maintenance and related costs. MDFR sought a solution that would enable it to safeguard the public, increase its communications system's feature functionality and return the most...
- Tags: Avaya Inc., Telephony, Telecom & Utilities, Telecommunications, Advertising & Promotion, VOIP, Networking, Marketing
- Case studies 2007-10-01
- Avaya Case Study: Towergate
- Towergate prides itself on meeting every insurance need. However, with so many different telephony systems, Towergate wanted to retire the platforms and replace them with a single unified solution that improved service and cross-selling through enhanced call-handling and communication. Towergate selected a business partner to design and deliver a group-wide...
- Tags: Avaya Inc., VOIP, Telecommunications, Telecom & Utilities, Networking
- Case studies 2008-04-01
- Avaya IP Telephony Solutions Help Red Sox Serve Customers at Home and Maintain Productivity on the Road
- One of the oldest and most storied franchises in Major League Baseball, the Boston Red Sox have given rise to some of baseball's most colorful legend. The company wanted a costly and inflexible communications infrastructure inhibited communications, both within headquarters and out on the road. This was solved by implementing...
- Tags: Telephony, IP Telephony, Avaya Inc., VOIP, Telecommunications, Telecom & Utilities, Networking
- Case studies
- Bank Nusantara Parahyangan Achieves Cost Savings, Improves Work Productivity and Enhanced Customer Service With Avaya IP Telephony Solution
- PT Bank Nusantara Parahyangan Tbk BNP, then known as Bank Pasar Karya Parahyangan, was established in 1972. Bank Nusantara Parahyangan was looking to enhance its quality of service, provide their customers with professional and reliable financial services, reduce its operational expenditure and improve its business processes through integration of its...
- Tags: Bank, Customer Service, Telephony, IP Telephony, Avaya Inc., Bank Nusantara Parahyangan, Financial Services
- Case studies
- Avaya Case Study: Leonard, Street and Deinard
- The law firm of Leonard, Street and Deinard was founded in Minneapolis in 1922. The firm needed to replace its legacy Octel messaging system to one that went beyond traditional voice mail capabilities and offered attorneys and client's greater access and flexibility. The firm also needed a communications system that...
- Tags: Messaging, Avaya Inc., Attorney, Groupware, Telecommunications, Enterprise Software, Software
- Case studies
- Configuring SIP IP Telephony Using Avaya SIP Enablement Services, Avaya Communication Manager, and Polycom SoundPoint IP 550 SIP Telephones - Issue 1.0
- These Application Notes describe the configuration steps required to connect Polycom SoundPoint IP 550 SIP telephones to a SIP infrastructure consisting of an Avaya SIP Enablement Services SES server and an Avaya S8300 Server with Avaya G700 Media Gateway running Avaya Communication Manager. Also described is how Avaya Communication Manager...
- Tags: SIP, Phone, Avaya Inc., Polycom Inc., Session Initiation Protocol (SIP), Emerging Technologies
- White papers 2007-09-20
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