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- Highly Reliable and Scalable Avaya IP Telephony Solutions Help WOWOW Expand Its Business
- WOWOW Communications, Inc., an affiliated company of satellite broadcasting company, deploys distributed contact centers in Yokohama, Okinawa and Kawaguchi to improve its customer service businesses and secure system reliability. The company wanted customer service improvement and business expansion to become a multi-contact-enabled general customer service provider through distributed contact centers...
- Tags: Customer Service, Contact Center, Avaya Inc., Avaya IP Telephony, Call Centers, Customer Relationship Management (CRM), Product Marketing, It Operations, Enterprise Software, Software, Marketing
- Case studies
Additional Resources
- SCT Thailand Selects AVAYA IP Telephony Solution, Achieving Cost Reduction With Reliable Connection to More Than 20 Overseas Offices
- SCT Co., Ltd. is one of Thailand's established and reputable international trading companies. SCT Thailand was looking to enhance its workflow and processes and reduce its operational expenditure by upgrading its legacy PBX system and integrating telephony applications with its ERP network infrastructure system. As a solution the company decided...
- Tags: Telephony, Microsoft Office, Cost Reduction, IP Telephony, Avaya Inc., SCT Thailand, VOIP, Telecom & Utilities, Telecommunications, Network Administration, Networking
- Case studies
- Avaya Case Study: Hyatt Corporation
- There are 211 Hyatt hotels and resorts (over 90,000 rooms) in 43 countries around the world, operating under the Hyatt, Hyatt Regency, Grand Hyatt and Park Hyatt brands. The company wanted to implement a new communications system that would provide advanced business communications applications enabled by IP telephony. Hyatt Corporation...
- Tags: Hyatt Hotels & Resorts, Avaya Inc., VOIP, Telecommunications, Network Technology, Networking
- Case studies
- ConocoPhillips Connects Nine Locations in Indonesia With Advanced Avaya IP Telephony Solutions
- As one of the world's largest integrated energy companies, ConocoPhillips is an industry leader with operations on nearly every continent. The company wanted to design and build an IP telephony solution to support nine offshore locations in Indonesia while ensuring reliable and secure communications on the Avaya platform, which the...
- Tags: ConocoPhillips Co., Avaya Inc., VOIP, Telecommunications, Telecom & Utilities, Networking
- Case studies
- Avaya Case Study: Austin Heart
- Austin Heart is the largest provider of cardiology services in Central Texas and has been serving the community since 1973. Austin Heart required a communications solution based on IP Telephony since they wanted to take advantage of the many business applications and benefits associated with an IP Telephony-based solution. As...
- Tags: Avaya Inc., Austin Heart, VOIP, Telecommunications, Telecom & Utilities, Networking
- Case studies
- Avaya Application Solutions: IP Telephony Deployment Guide
- This paper describes Avaya's Application Solutions product line, IP Telephony product deployment, and network requirements for integrating IP Telephony products with an IP network. The paper can be used as a tool to provide a better understanding of the benefits of Avaya IP solutions and of the many aspects of...
- Tags: Telephony, Network, IP Telephony, IP, Avaya Inc., VOIP, Telecommunications, Network Technology, Networking, Telecom & Utilities
- White papers 2005-01-01
- The Business Implications of Implementing IP Telephony on Enterprise Networks
- By all accounts, carriers, service providers and enterprise network architects are adopting IP Telephony at a brisk pace. The upshot is that IP Telephony is becoming ubiquitous - in carrier and service provider networks, and in enterprise networks. The proliferation the digital telephony technology will pave the way for true...
- Tags: Tolly Group, Telephony, IP Telephony, IP, Enterprise Network, Upshot, VOIP, Telecommunications, Telecom & Utilities, Networking
- White papers 2006-02-01
- Why the Boston Red Sox Champions Chose IP Telephony
- The Boston Red Sox implemented an Avaya IP Telephony solution to cut costs and increase productivity. Their Avaya mobility solution allows the team to stay connected when on the road, and an Avaya contact center solutions help manage record ticket sales.
- Tags: Telephony, Boston Red Sox, IP Telephony, IP, Avaya Inc., VOIP, Telecommunications, Telecom & Utilities, Networking
- Case studies 2005-05-01
- The State of Maine Benefits From Avaya IP Telephony Solution Without Reinventing Its Network
- The state of Maine strives to be a technology leader in every way, using technology to provide the best possible services to its residents and enabling a state government that is both cost-efficient and easy to work with. The state of Maine migrated to an Avaya IP Telephony Solution using...
- Tags: Telephony, Network, IP Telephony, Avaya Inc., VOIP, Strategy, Telecommunications, Networking, Management
- Case studies
- Charter Steel Relies on Avaya IP Telephony and Mobility Solutions to Deliver Just-in-Time Advantage
- Charter Steel wanted to ensure its competitive advantage of 95 percent. Charter Steel's goal was clear - to implement a highly reliable converged communications solution while simultaneously cutting costs. Charter Steel was able to upgrade to an Avaya IP Telephony Solution and protect much of its existing investment by implementing...
- Tags: Telephony, IP Telephony, Mobility, JIT, Avaya Inc., Charter Steel, VOIP, Quality, Telecommunications, Networking, Business Operations
- Case studies
- Bank Nusantara Parahyangan Achieves Cost Savings, Improves Work Productivity and Enhanced Customer Service With Avaya IP Telephony Solution
- PT Bank Nusantara Parahyangan Tbk BNP, then known as Bank Pasar Karya Parahyangan, was established in 1972. Bank Nusantara Parahyangan was looking to enhance its quality of service, provide their customers with professional and reliable financial services, reduce its operational expenditure and improve its business processes through integration of its...
- Tags: Bank, Customer Service, Telephony, IP Telephony, Avaya Inc., Bank Nusantara Parahyangan, Financial Services
- Case studies
- Managing IP Telephony With HP OpenView and Avaya
- This webcast explores why the adoption of IP Telephony is accelerating, and how one's company can benefit with an HP OpenView and Avaya IP Telephony solution. This webcast gives an up close view of the ease-of-use and proactive management capabilities through a live demonstration. Through this webcast one can leverage...
- Tags: Hewlett-Packard Co., Telephony, Webcast, IP Telephony, IP, HP OpenView, Avaya Inc., VOIP, Telecommunications, Telecom & Utilities, Digital Media, Networking, Consumer Electronics, Personal Technology
- Webcasts
- Ulsan Metropolitan City Realizes Vision of Digital City With Avaya IP Telephony Solution
- Ulsan is a commercial capital of southeastern Korea with an ambitious masterplan called "Ubiquitous Ulsan" to make it a truly digital city. Ulsan Metropolitan City Hall was looking for an advanced IP telephony solution as part of its "Ubiquitous Ulsan" initiative to transform itself into a digital city. It needed...
- Tags: Telephony, Digital City, IP Telephony, Vision, Avaya Inc., Ulsan, VOIP, Telecom & Utilities, Telecommunications, Networking
- Case studies 2007-09-01
- Managing IP Telephony With OpenView
- HP OpenView and Avaya have partnered to provide an integrated solution for managing Avaya IP telephony environments.
- Tags: Hewlett-Packard Co., Telephony, IP Telephony, IP, HP OpenView, Avaya Inc., Utility Computing, It Management, Telecommunications, It service Management
- Webcasts
- Migrating to a Converged Network: Re-Looking at the Enterprise IP Telephony Business Case
- The Avaya newest capabilities in survivable gateways, efficient deployment processes, powerful management tools and application assurance networking capability have added major new considerations to the IP Telephony business case. The advantages that can be gained from these capabilities are convincing many enterprise technology planners that they should accelerate their migration...
- Tags: Converged Network, Network, IP Telephony, IP, Avaya Inc., VOIP, Telecommunications, Network Technology, Networking
- White papers 2005-04-01
- Avaya IP Telephony Solutions Help Red Sox Serve Customers at Home and Maintain Productivity on the Road
- One of the oldest and most storied franchises in Major League Baseball, the Boston Red Sox have given rise to some of baseball's most colorful legend. The company wanted a costly and inflexible communications infrastructure inhibited communications, both within headquarters and out on the road. This was solved by implementing...
- Tags: Telephony, IP Telephony, Avaya Inc., VOIP, Telecommunications, Telecom & Utilities, Networking
- Case studies
- Sime Travel Singapore Reaps Impressive Cost Savings With Avaya IP Telephony and Contact Center Solutions
- Established in October 1973, SIME Travel Singapore is licensed by the Singapore Tourism Board. The company wanted to replace 20-year old technology in order to improve the management of the customer data in multiple applications and improve operational workflow; replace complex green-screen interfaces and reduce costs. Scalability and investment protection...
- Tags: Telephony, IP Telephony, Contact Center, Avaya Inc., Call Centers, VOIP, Customer Relationship Management (CRM), Telecommunications, Telecom & Utilities, It Operations, Networking, Enterprise Software, Software
- Case studies
- Australia's Largest IP Telephony Network ANU Chose to Partner With Avaya to Build an IP Telephony Environment Designed for the Future
- The Australian National University ANU has made a quantum leap in embracing Internet Protocol IP telephony. In an effort to maintain a competitive edge as Australia's truly national University, the ANU decided to merge voice and data services into a single entity. After a thorough examination of its requirements, the...
- Tags: Partnership, IP Telephony, IP, Avaya Inc., Australian National University, VOIP, Business Structures, Network Technology, Telecommunications, Networking, Finance
- Case studies
- Avaya Case Study: Fresno Unified School District
- Fresno Unified School District is California's 4th largest school district. The school understood that IP Telephony would help them improve the accessibility of faculty, increase the productivity of IT staff, and better control cost while providing a platform to support enhanced communications applications. As a solution the school chose an...
- Tags: Solution, Telephony, Avaya Inc., Fresno Unified School District, VOIP, Telecommunications, Telecom & Utilities, Networking
- Case studies
- Avaya Case Study: Banco BISA
- Banco BISA BB is one of the leading financial institutions in Bolivia with branch offices in La Paz, Santa Cruz, Cochabamba, Sucre, Tarija, and Oruro. With its focus on offering quality customer service, BB wanted to provide a new service for its customers: a single number that customers can use...
- Tags: Avaya Inc., Banco BISA, Interactive Voice Response (IVR), Financial Services, Telephony, Call Centers, Customer Relationship Management (CRM), VOIP, Telecommunications, Networking, It Operations, Enterprise Software, Software
- Case studies
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