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- Avaya IP Office Solves Communications Challenge for Executive HR Partners
- Executive HR Partners is a recruitment company providing services to small, medium and corporate clients in New South Wales. Because Executive HR Partners had limited experience in managing its own telephony and data requirements, the new communications infrastructure had to be easy to use, and maintain. The company needed a...
- Tags: Human Resources, Avaya Inc., Avaya IP Office, Executive HR Partners, Telecom & Utilities, VOIP, Telecommunications, Networking
- Case studies
Additional Resources
- Avaya Rocket Success Story
- Established in 1997, Rocket Ansa-Call was one of the pioneers in offering outsourced, personalized contact centre facilities to small and medium-sized businesses in the UK. Rocket Ansa-Call was looking to implement a scalable, easily configured, leading edge contact centre. As a solution Rocket Ansa-Call initially chose an Avaya IP Office...
- Tags: Solution, Avaya Inc., Call Centers, Customer Relationship Management (CRM), Smb/Sme, It Operations, Enterprise Software, Software
- Case studies
- Avaya Case Study: Austin Heart
- Austin Heart is the largest provider of cardiology services in Central Texas and has been serving the community since 1973. Austin Heart required a communications solution based on IP Telephony since they wanted to take advantage of the many business applications and benefits associated with an IP Telephony-based solution. As...
- Tags: Avaya Inc., Austin Heart, VOIP, Telecommunications, Telecom & Utilities, Networking
- Case studies
- Franklin Machine Products: Serving Customers With Avaya IP Office Solution
- Founded in the early 1900's as a manufacturer of parts for restaurant machines, Franklin Machine Products FMP has evolved to become a leading distributor of foodservice machine parts in the United States. FMP needed to overcome limited switch capability on its old switch and poor call reporting capabilities. Initially, Franklin...
- Tags: Avaya Inc., Manufacturing
- Case studies
- Spraylat Covers All Communications Needs With Avaya IP Office Solution
- Spraylat Corporation is a global specialty coatings company based in Pelham, NY. The company wanted to answer every incoming call during business hours with an available customer service representative, and link seven office locations in the United States on one phone system. As a solution Spraylat chose an Avaya IP...
- Tags: Phone, Avaya Inc., Spraylat, Telecom & Utilities
- Case studies
- An Avaya IP Office Solution for the Rock Star Lifestyle
- Rod Stewart is one of an elite group of artists who have demonstrated the staying power needed to remain at the top of their profession. The company wanted to install a reliable, scalable networking system for rock star Rod Stewart's mansion. As a solution the company deployed Avaya IP Office...
- Tags: Avaya Inc., Rod Stewart, Networking
- Case studies
- SCT Thailand Selects AVAYA IP Telephony Solution, Achieving Cost Reduction With Reliable Connection to More Than 20 Overseas Offices
- SCT Co., Ltd. is one of Thailand's established and reputable international trading companies. SCT Thailand was looking to enhance its workflow and processes and reduce its operational expenditure by upgrading its legacy PBX system and integrating telephony applications with its ERP network infrastructure system. As a solution the company decided...
- Tags: Telephony, Microsoft Office, Cost Reduction, IP Telephony, Avaya Inc., SCT Thailand, VOIP, Telecom & Utilities, Telecommunications, Network Administration, Networking
- Case studies
- Avaya Case Study: Research and Research
- Founded in 1989, Research & Research (R&R) expertly handles a full spectrum of research areas: from market research and politico-social surveys to strategy consultation. As a marketing service firm, the staff of R&R needed a mobile office system, which would help them avoid missing any calls from clients anyplace and...
- Tags: Avaya Inc., VOIP, Telecom & Utilities, Telecommunications, Advertising & Promotion, Marketing Research, Strategy, Networking, Marketing, Management
- Case studies
- Avaya IP Contact Center Delivers Clearest Image of Olympus Korea's Commitment to Customer Service
- Established in 2000, Olympus Korea is a digital imaging company that provides better digital cameras and medical instruments such as endoscopes. Faced with issues of high maintenance costs and the complexity of managing a multi-vendor PBX call center system, Olympus was looking for an IP contact center solution to improve...
- Tags: Customer Service, Olympus Corp., Contact Center, Avaya Inc., Avaya IP Contact Center, Call Centers, Customer Relationship Management (CRM), Strategic Planning, It Operations, Enterprise Software, Software, Strategy, Management
- Case studies 2007-09-01
- Bank Nusantara Parahyangan Achieves Cost Savings, Improves Work Productivity and Enhanced Customer Service With Avaya IP Telephony Solution
- PT Bank Nusantara Parahyangan Tbk BNP, then known as Bank Pasar Karya Parahyangan, was established in 1972. Bank Nusantara Parahyangan was looking to enhance its quality of service, provide their customers with professional and reliable financial services, reduce its operational expenditure and improve its business processes through integration of its...
- Tags: Bank, Customer Service, Telephony, IP Telephony, Avaya Inc., Bank Nusantara Parahyangan, Financial Services
- Case studies
- Avaya SIP Enablement Services (SIP) 3.0 / Ports and Protocols
- This white paper covers the network ports and protocols used by the Avaya Converged Communications Server 3.0 SES, Avaya SIP User Agents (includes Avaya IP Softphone R5.x, Avaya SIP Softphone, and Avaya SIP Phones), and other Avaya SIP entities. This includes the following - SES and other SES's, SES and...
- Tags: SIP, Avaya Inc., SES, Session Initiation Protocol (SIP), Emerging Technologies
- White papers 2005-08-12
- Headsets.com Relies on Avaya IP Office Solution to Join List of America's Fastest Growing Companies
- Headsets.com has been providing headset solutions since 1997, and specializes in the sale and support of headsets, headphones and conference telephones to businesses nationwide. The company was facing the challenge to answer 98 percent of all incoming calls with an available customer service representative, and link all office locations on...
- Tags: Phone, Headset, Avaya Inc., Headsets.com, Telecom & Utilities
- Case studies
- DTZ New Zealand Reports on Avaya IP Office Solution
- DTZ NZ provides services and advice to its customers ranging from valuation and consultancy, property and facilities management, occupier services, building consultancy and public sector properties. The company was facing added pressure on existing systems and, more often than not, new technology was required to enable the recently formed company...
- Tags: Avaya Inc., DTZ NZ, Investment, Finance
- Case studies
- World Leader in Floor Coverings Improves Performance With Avaya IP Office Solution
- Tarkett Sommer is one of the world's largest and most innovative flooring companies. The company used an outdated PABX which was inadequate for the growing needs of their business. The company wanted to install a reliable, scalable telephony solution to improve customer service, increase staff productivity and lower costs. As...
- Tags: Performance, Leader, Avaya Inc., Tarkett Sommer, VOIP, Telecom & Utilities, Telecommunications, Networking
- Case studies
- Avaya IP Telephony Solutions Help Red Sox Serve Customers at Home and Maintain Productivity on the Road
- One of the oldest and most storied franchises in Major League Baseball, the Boston Red Sox have given rise to some of baseball's most colorful legend. The company wanted a costly and inflexible communications infrastructure inhibited communications, both within headquarters and out on the road. This was solved by implementing...
- Tags: Telephony, IP Telephony, Avaya Inc., VOIP, Telecommunications, Telecom & Utilities, Networking
- Case studies
- Avaya Case Study: Bozzuto and Associates
- Bozzuto and Associates specializes in residential and commercial construction as well as property management. Bozzuto and Associates is a long-time Avaya customer. When it outgrew its DEFINITY ProLogix system, it turned to Avaya for an IP-ready solution to support its growing business. Investment protection, reliability and great support are the...
- Tags: Avaya Inc., Real Estate, Networking, Business Operations
- Case studies
- Capco Reduces Its Voice Conferencing Costs by 90 Percent Using Avaya IP Office with Conferencing Center
- Belgium - Capco is the first services and technology solutions provider exclusively focused on forming the future of the financial services industry. The company wanted to reduce the cost of global voice conferencing, improve conferencing management and enhance the customer experience. As a solution Capco has deployed Avaya IP Office...
- Tags: Voice, Avaya Inc., Capco, Telecommunications, Strategy, Management
- Case studies
- Avaya Case Study: Hyatt Corporation
- There are 211 Hyatt hotels and resorts (over 90,000 rooms) in 43 countries around the world, operating under the Hyatt, Hyatt Regency, Grand Hyatt and Park Hyatt brands. The company wanted to implement a new communications system that would provide advanced business communications applications enabled by IP telephony. Hyatt Corporation...
- Tags: Hyatt Hotels & Resorts, Avaya Inc., VOIP, Telecommunications, Network Technology, Networking
- Case studies
- Korea Investment Securities Puts Its Trust in Avaya IP Office to Improve Productivity
- Korea Investment & Securities wanted to improve its IT service support to employees for enhanced efficiency. Towards this end, it decided to centralize its IT service desk. KIS decided to take an ITSM approach to building its centralized service desk based on an Avaya solution comprising Avaya IP Office, Compact...
- Tags: Security, Investment, Avaya Inc., It Services, Strategy, Management
- Case studies 2007-09-01
- Jenny Craig Achieving Goals With Avaya IP Office
- Founded in 1983, Jenny Craig, Inc. offers a comprehensive weight management program through personal, one-on-one consultations at Jenny Craig Centers or over the phone as part of the Jenny Direct Program. Jenny Craig had old telephone systems and equipment. Obtaining replacement parts was sometimes troublesome, and newer phones were no...
- Tags: Avaya Inc., Telecom & Utilities
- Case studies
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