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- Avaya Case Study: Austin Heart
- Austin Heart is the largest provider of cardiology services in Central Texas and has been serving the community since 1973. Austin Heart required a communications solution based on IP Telephony since they wanted to take advantage of the many business applications and benefits associated with an IP Telephony-based solution. As...
- Tags: Avaya Inc., Austin Heart, VOIP, Telecommunications, Telecom & Utilities, Networking
- Case studies
- Avaya Rocket Success Story
- Established in 1997, Rocket Ansa-Call was one of the pioneers in offering outsourced, personalized contact centre facilities to small and medium-sized businesses in the UK. Rocket Ansa-Call was looking to implement a scalable, easily configured, leading edge contact centre. As a solution Rocket Ansa-Call initially chose an Avaya IP Office...
- Tags: Solution, Avaya Inc., Call Centers, Customer Relationship Management (CRM), Smb/Sme, It Operations, Enterprise Software, Software
- Case studies
- Spraylat Covers All Communications Needs With Avaya IP Office Solution
- Spraylat Corporation is a global specialty coatings company based in Pelham, NY. The company wanted to answer every incoming call during business hours with an available customer service representative, and link seven office locations in the United States on one phone system. As a solution Spraylat chose an Avaya IP...
- Tags: Phone, Avaya Inc., Spraylat, Telecom & Utilities
- Case studies
- Franklin Machine Products: Serving Customers With Avaya IP Office Solution
- Founded in the early 1900's as a manufacturer of parts for restaurant machines, Franklin Machine Products FMP has evolved to become a leading distributor of foodservice machine parts in the United States. FMP needed to overcome limited switch capability on its old switch and poor call reporting capabilities. Initially, Franklin...
- Tags: Avaya Inc., Manufacturing
- Case studies
- An Avaya IP Office Solution for the Rock Star Lifestyle
- Rod Stewart is one of an elite group of artists who have demonstrated the staying power needed to remain at the top of their profession. The company wanted to install a reliable, scalable networking system for rock star Rod Stewart's mansion. As a solution the company deployed Avaya IP Office...
- Tags: Avaya Inc., Rod Stewart, Networking
- Case studies
- SCT Thailand Selects AVAYA IP Telephony Solution, Achieving Cost Reduction With Reliable Connection to More Than 20 Overseas Offices
- SCT Co., Ltd. is one of Thailand's established and reputable international trading companies. SCT Thailand was looking to enhance its workflow and processes and reduce its operational expenditure by upgrading its legacy PBX system and integrating telephony applications with its ERP network infrastructure system. As a solution the company decided...
- Tags: Telephony, Microsoft Office, Cost Reduction, IP Telephony, Avaya Inc., SCT Thailand, VOIP, Telecom & Utilities, Telecommunications, Network Administration, Networking
- Case studies
- Bank Nusantara Parahyangan Achieves Cost Savings, Improves Work Productivity and Enhanced Customer Service With Avaya IP Telephony Solution
- PT Bank Nusantara Parahyangan Tbk BNP, then known as Bank Pasar Karya Parahyangan, was established in 1972. Bank Nusantara Parahyangan was looking to enhance its quality of service, provide their customers with professional and reliable financial services, reduce its operational expenditure and improve its business processes through integration of its...
- Tags: Bank, Customer Service, Telephony, IP Telephony, Avaya Inc., Bank Nusantara Parahyangan, Financial Services
- Case studies
- Avaya Case Study: Research and Research
- Founded in 1989, Research & Research (R&R) expertly handles a full spectrum of research areas: from market research and politico-social surveys to strategy consultation. As a marketing service firm, the staff of R&R needed a mobile office system, which would help them avoid missing any calls from clients anyplace and...
- Tags: Avaya Inc., VOIP, Telecom & Utilities, Telecommunications, Advertising & Promotion, Marketing Research, Strategy, Networking, Marketing, Management
- Case studies
- World Leader in Floor Coverings Improves Performance With Avaya IP Office Solution
- Tarkett Sommer is one of the world's largest and most innovative flooring companies. The company used an outdated PABX which was inadequate for the growing needs of their business. The company wanted to install a reliable, scalable telephony solution to improve customer service, increase staff productivity and lower costs. As...
- Tags: Performance, Leader, Avaya Inc., Tarkett Sommer, VOIP, Telecom & Utilities, Telecommunications, Networking
- Case studies
- Avaya IP Contact Center Delivers Clearest Image of Olympus Korea's Commitment to Customer Service
- Established in 2000, Olympus Korea is a digital imaging company that provides better digital cameras and medical instruments such as endoscopes. Faced with issues of high maintenance costs and the complexity of managing a multi-vendor PBX call center system, Olympus was looking for an IP contact center solution to improve...
- Tags: Customer Service, Olympus Corp., Contact Center, Avaya Inc., Avaya IP Contact Center, Call Centers, Customer Relationship Management (CRM), Strategic Planning, It Operations, Enterprise Software, Software, Strategy, Management
- Case studies 2007-09-01
- DTZ New Zealand Reports on Avaya IP Office Solution
- DTZ NZ provides services and advice to its customers ranging from valuation and consultancy, property and facilities management, occupier services, building consultancy and public sector properties. The company was facing added pressure on existing systems and, more often than not, new technology was required to enable the recently formed company...
- Tags: Avaya Inc., DTZ NZ, Investment, Finance
- Case studies
- Avaya Case Study: Lopez Tax Service
- Founded by Carlos Lopez in 1983, Lopez Tax Service provides services to the Latino fieldworker and understands their special issues. Lopez Tax Service has been a long time Avaya customer and looked to Avaya in 2004 when they needed a new solution to support its growing company. The company was...
- Tags: Solution, Avaya Inc., Lopez Tax Service, Business Structures, Taxes, Free Trade, Network Technology, Networking, Finance, Financial Planning
- Case studies
- Avaya IP Office Solves Communications Challenge for Executive HR Partners
- Executive HR Partners is a recruitment company providing services to small, medium and corporate clients in New South Wales. Because Executive HR Partners had limited experience in managing its own telephony and data requirements, the new communications infrastructure had to be easy to use, and maintain. The company needed a...
- Tags: Human Resources, Avaya Inc., Avaya IP Office, Executive HR Partners, Telecom & Utilities, VOIP, Telecommunications, Networking
- Case studies
- Avaya Case Study: Office Partners
- Office Partners formerly Broadway Suites in Boulder, Colorado, provides executive office suites for small businesses and individual professionals. Office Partners had a need to offer its clients a flexible, intuitive, easily accessible messaging solution. The company also needed a solution that was easy to administer, update and manage as well...
- Tags: Partnership, Avaya Inc., Business Structures, Microsoft Office, Groupware, Finance, Office Suites, Software, Enterprise Software
- Case studies
- Avaya IP Telephony Solutions Help Red Sox Serve Customers at Home and Maintain Productivity on the Road
- One of the oldest and most storied franchises in Major League Baseball, the Boston Red Sox have given rise to some of baseball's most colorful legend. The company wanted a costly and inflexible communications infrastructure inhibited communications, both within headquarters and out on the road. This was solved by implementing...
- Tags: Telephony, IP Telephony, Avaya Inc., VOIP, Telecommunications, Telecom & Utilities, Networking
- Case studies
- IP Telephony Solution Helps Customers Take Advantage of Converged Networking
- A leader in Internet Protocol IP telephony, Avaya delivers flexible, affordable, and scalable communications solutions for organizations of all sizes. Avaya IP Office provides an all-in-one communications solution built on converged voice and data technology to address the challenges of small and medium-size businesses. Customer Effective - one of Avaya's...
- Tags: Telephony, Network, IP Telephony, IP, Microsoft Corp., Microsoft CRM, Avaya Inc., CRM, Avaya Internet Protocol Office, Customer Relationship Management (CRM), Enterprise Software, Advertising & Promotion, Telecommunications, Software, Marketing
- Case studies
- Avaya Case Study: Hyatt Corporation
- There are 211 Hyatt hotels and resorts (over 90,000 rooms) in 43 countries around the world, operating under the Hyatt, Hyatt Regency, Grand Hyatt and Park Hyatt brands. The company wanted to implement a new communications system that would provide advanced business communications applications enabled by IP telephony. Hyatt Corporation...
- Tags: Hyatt Hotels & Resorts, Avaya Inc., VOIP, Telecommunications, Network Technology, Networking
- Case studies
- The State of Maine Benefits From Avaya IP Telephony Solution Without Reinventing Its Network
- The state of Maine strives to be a technology leader in every way, using technology to provide the best possible services to its residents and enabling a state government that is both cost-efficient and easy to work with. The state of Maine migrated to an Avaya IP Telephony Solution using...
- Tags: Telephony, Network, IP Telephony, Avaya Inc., VOIP, Strategy, Telecommunications, Networking, Management
- Case studies
- ConocoPhillips Connects Nine Locations in Indonesia With Advanced Avaya IP Telephony Solutions
- As one of the world's largest integrated energy companies, ConocoPhillips is an industry leader with operations on nearly every continent. The company wanted to design and build an IP telephony solution to support nine offshore locations in Indonesia while ensuring reliable and secure communications on the Avaya platform, which the...
- Tags: ConocoPhillips Co., Avaya Inc., VOIP, Telecommunications, Telecom & Utilities, Networking
- Case studies
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