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avaya ip contact center

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Avaya IP Contact Center Delivers Clearest Image of Olympus Korea's Commitment to Customer Service: Established in 2000, Olympus Korea is a digital imaging company that provides better digital cameras and medical instruments such as endoscopes. Faced with issues of high maintenance costs and the complexity of managing a multi-vendor PBX call center system, Olympus was looking for an IP contact center solution to improve...; Tags: Customer Service, Olympus Corp., Contact Center, Avaya Inc., Avaya IP Contact Center, Call Centers, Customer Relationship Management (CRM), Strategic Planning, It Operations, Enterprise Software, Software, Strategy, Management; Case studies 2007-09-01

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Avaya Rocket Success Story: Established in 1997, Rocket Ansa-Call was one of the pioneers in offering outsourced, personalized contact centre facilities to small and medium-sized businesses in the UK. Rocket Ansa-Call was looking to implement a scalable, easily configured, leading edge contact centre. As a solution Rocket Ansa-Call initially chose an Avaya IP Office...; Tags: Solution, Avaya Inc., Call Centers, Customer Relationship Management (CRM), Smb/Sme, It Operations, Enterprise Software, Software; Case studies
Avaya Case Study: CSU: CSU needed a contact center solution that would integrate different systems and applications across its six contact center locations in Brazil. CSU implemented Avaya Call Management to serve its six contact centers located across Brazil in Rio de Janeiro, Alphaville, Curitiba, Recife, and two sites in Santo Andre. Approximately 6,500...; Tags: Contact Center, Avaya Inc., CSU, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; Case studies
Avaya Case Study: CDW: CDW ranked No. 347 on the FORTUNE 500 is a leading provider of technology products and services for business, government and education. Connectivity between all contact center locations became an immediate issue. Sales groups found reporting complicated, as reports were being run on two disparate reporting systems. As a solution...; Tags: Contact Center, Avaya Inc., CDW Corp., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; Case studies
The Military Mutual Aid Association Consolidated Multiple Contact Centers With Avaya IP Telephony Solutions to Provide Its Customers With the Best Service: As an organization dedicated to the welfare and aid of military personnel, the Military Mutual Aid Association was established pursuant to the Military Mutual Aid Association Act. The company was facing the challenge to provide customers with state-of-the-art service by consolidating nine separate call centers into one IP Contact Center....; Tags: Contact Center, Avaya Inc., Call Centers, Customer Relationship Management (CRM), Network Technology, Networking, It Operations, Enterprise Software, Software; Case studies

CJ CableNet Effectively Manages Distributed Multi-Site Contact Centers With the Avaya IP Contact Center Solution: When CJ CableNet acquired several local System Operators SOs with different contact center systems, it also assumed the challenge of finding the right IP contact center solution that would centralize the network management of its distributed contact centers. This cable TV company needed a streamlined system that would ensure overall...; Tags: Contact Center, Avaya Inc., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; Case studies
Pacific Internet Limited Reaps Cost Benefits With Avaya IP Telephony and Contact Center Solution: Pacific Internet Limited is the largest telco-independent Internet communications service provider by geographic reach in the Asia-Pacific region. The company wanted to Replace existing technology to enhance the management of the data and information across three country sites, improve operational workflow and enable sharing of resources, and reduce costs. Scalability...; Tags: Telephony, Benefit, IP Telephony, Contact Center, Avaya Inc., Pacific Internet, VOIP, Call Centers, Business Services, Telecommunications, Telecom & Utilities, Networking, It Operations; Case studies
UpSource Reaps Over $478,000 in Benefits With an Avaya Contact Center Solution: UpSource experienced 13 major call center sys-tem failures in a one-year timeframe and needed a change to maintain its competitive edge. The company wanted to work with a single vendor to develop a reliable, simple system that was able to recognize problems and issue alerts when they occurred. The ultimate...; Tags: Benefit, Contact Center, Avaya Inc., UpSource, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; Case studies
Bank Nusantara Parahyangan Achieves Cost Savings, Improves Work Productivity and Enhanced Customer Service With Avaya IP Telephony Solution: PT Bank Nusantara Parahyangan Tbk BNP, then known as Bank Pasar Karya Parahyangan, was established in 1972. Bank Nusantara Parahyangan was looking to enhance its quality of service, provide their customers with professional and reliable financial services, reduce its operational expenditure and improve its business processes through integration of its...; Tags: Bank, Customer Service, Telephony, IP Telephony, Avaya Inc., Bank Nusantara Parahyangan, Financial Services; Case studies
Avaya Contact Center Solution Helps Avaya It Deliver a Consistent Service Experience Worldwide: Using a powerful combination of Avaya contact center solutions, the Avaya Information Technology IT group is providing improved and standardized helpdesk support to Avaya associates and BusinessPartners worldwide. The company wanted to provide multi-lingual global coverage and service center support while reducing costs and optimizing operations. As a solution the...; Tags: Contact Center, Avaya Inc., Call Centers, Customer Relationship Management (CRM), Help Desk, It Operations, Enterprise Software, Software; Case studies
Security Service Federal Credit Union Relies on Avaya IP Contact Center Solution to Deliver the Best in Global Member ServicesFEDERAL: Security Service Federal Credit Union SSFCU is a 3 billion dollar not-for-profit, member-owned financial services institution with corporate headquarters in San Antonio, Tex. The union wanted to give all of its members the same high quality experience across its locations, SSFCU needed to upgrade to IP telephony, reduce overall expenses,...; Tags: Security, Contact Center, Avaya Inc., Avaya Interactive Response Application, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; Case studies
Avaya Contact Center Solution Helps SITEL Corporation Meet Client Needs Worldwide: Based in Baltimore, MD., SITEL Corp. is one of the few outsourcing companies with both the resources and the experience to design, build and operate comprehensive contact center solutions around the world. SITEL needed a global, multimedia contact center solution to support agents around the world and manage the company's...; Tags: Contact Center, Avaya Inc., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; Case studies
A Contact Center Solution From Avaya Keeps Power Customers in Touch, in Spite of Hurricane Katrina: Responsible for generating and delivering electric power to 2.7 million customers in Southeast Texas and most of Mississippi, Arkansas and Louisiana, including New Orleans. The challenge was to enable six geographically-separate call centers to operate as an integrated multimedia contact center and strengthen management's ability to adjust operations as demands...; Tags: Contact Center, Avaya Inc., Hurricane Katrina, Call Centers, Customer Relationship Management (CRM), VOIP, Telecommunications, It Operations, Enterprise Software, Software, Networking; Case studies
Immaculate Interactions Places Trust in Avaya Contact Center Solution: Immaculate Interactions is an international contact center providing 24x7 comprehensive services and cost-effective solutions that match global standards of excellence. The company wanted to build an international contact center business to provide inbound and outbound services to clients in different industries. The company implemented a reliable contact center solution based...; Tags: Contact Center, Avaya Inc., Immaculate Interactions, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; Case studies
EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction: With hundreds of clients in all major industries, Electronic Data Systems Corporation EDS needs to address an extremely wide range of evolving Customer Relationship Management CRM requirements through their outsourced contact center solutions. Their vision is to implement a Strategy of Enablement that can bring maximum efficiency, quality, and value...; Tags: Contact Center, Electronic Data Systems Corp., Avaya Inc., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; Case studies 2008-03-01
Roadmap for Implementing a Multi-site IP Contact Center: Implementing a multi-site IP contact center requires the right technology, business processes and partner. Success depends upon a well-defined implementation roadmap that details each phase of the process. Avaya provides a framework you can use for building a multi-site IP-enabled contact center.; Tags: Success, IP, Avaya Inc., Network Technology, Networking; White papers 2007-02-07
Franklin Machine Products: Serving Customers With Avaya IP Office Solution: Founded in the early 1900's as a manufacturer of parts for restaurant machines, Franklin Machine Products FMP has evolved to become a leading distributor of foodservice machine parts in the United States. FMP needed to overcome limited switch capability on its old switch and poor call reporting capabilities. Initially, Franklin...; Tags: Avaya Inc., Manufacturing; Case studies
Avaya Case Study: Banco BISA: Banco BISA BB is one of the leading financial institutions in Bolivia with branch offices in La Paz, Santa Cruz, Cochabamba, Sucre, Tarija, and Oruro. With its focus on offering quality customer service, BB wanted to provide a new service for its customers: a single number that customers can use...; Tags: Avaya Inc., Banco BISA, Interactive Voice Response (IVR), Financial Services, Telephony, Call Centers, Customer Relationship Management (CRM), VOIP, Telecommunications, Networking, It Operations, Enterprise Software, Software; Case studies
The State of Maine Benefits From Avaya IP Telephony Solution Without Reinventing Its Network: The state of Maine strives to be a technology leader in every way, using technology to provide the best possible services to its residents and enabling a state government that is both cost-efficient and easy to work with. The state of Maine migrated to an Avaya IP Telephony Solution using...; Tags: Telephony, Network, IP Telephony, Avaya Inc., VOIP, Strategy, Telecommunications, Networking, Management; Case studies
Sime Travel Singapore Reaps Impressive Cost Savings With Avaya IP Telephony and Contact Center Solutions: Established in October 1973, SIME Travel Singapore is licensed by the Singapore Tourism Board. The company wanted to replace 20-year old technology in order to improve the management of the customer data in multiple applications and improve operational workflow; replace complex green-screen interfaces and reduce costs. Scalability and investment protection...; Tags: Telephony, IP Telephony, Contact Center, Avaya Inc., Call Centers, VOIP, Customer Relationship Management (CRM), Telecommunications, Telecom & Utilities, It Operations, Networking, Enterprise Software, Software; Case studies

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