TechRepublic Resources
- Go Green With Home Agents: How a Virtual Contact Center Can Be Good for Profitability, Competitiveness, and the Environment
- The carbon atom. It's too small to be visible to the naked eye, but it's causing a shift in global business that's hard to ignore. That shift probably is visible in one's business. Perhaps one's company's leaders are committed to doing their part to leave a clean, cool planet for...
- Tags: Agent, Environment, Contact Center, Avaya Inc., Call Centers, Real Estate, Customer Relationship Management (CRM), Leadership, It Operations, Business Operations, Enterprise Software, Software, Management
- White papers 2008-03-01
- Avaya IP Telephony Services and Solutions Provide Total Business Continuity at the Seattle Times
- SEATTLE, Washington USA - Winner of seven Pulitzer Prizes for progressive news coverage and investigative reporting, The Seattle Times has earned an international reputation for community service and dependability. Finding a best-in-class "Converged" solution that delivers high performance via adaptive and scalable architecture; high reliability; cost effectiveness; end-user friendliness and...
- Tags: Telephony, IP Telephony, Avaya Inc., Business Continuity, VOIP, Telecommunications, Networking
- Case studies
- Red Deer Public Library Is Open for Discovery With the Avaya IP Office Solution
- Established in 1914, Red Deer Public Library of Alberta, Canada serves more than 70,000 community members from two branches and is currently known in Canada as a forward-thinking organization. Red Deer Public Library was looking for a solution that would allow it to add enough capacity to handle its current...
- Tags: Avaya Inc., Telephony, Telecom & Utilities, Telecommunications, Networking
- Case studies
- Avaya Case Study: Optima Telekom
- OPTIMA Telekom is a new provider of fixed telephony services in the Republic of Croatia, which offers its customers a complete spectrum of telecommunications services. Optima Telekom sought a new communications system that could help improve its customer service by helping it provide a consistent, branded customer experience to every...
- Tags: Avaya Inc., Optima Telekom, VOIP, Telecom & Utilities, Telecommunications, Telephony, Product Marketing, Networking, Marketing
- Case studies
- How an Avaya Network Security Assessment Helped International Bank of Commerce Reinforce Its Market Leadership
- Founded in 1966 to meet the needs of small business in South Texas, the International Bank of Commerce IBC has grown to become the largest Hispanic-owned bank in the United States and a Forbes 500 company with more than $6.4B in assets. Network security is a non-negotiable topic and a...
- Tags: Bank, Leadership, Avaya Inc., Network Security, Networking, Security, Financial Services
- Case studies
- Avaya Case Study: Paterson Public Schools
- Located approximately fifteen miles west of New York City, where the Passaic River cascades over the Great Falls, Paterson is the third largest city in New Jersey. As a long-time Avaya customer, Paterson School District looked to upgrade its communications systems with the understanding that in order to future-proof its...
- Tags: Avaya Inc., VOIP, Telecommunications, Telecom & Utilities, Networking
- Case studies
- MoneyShop Cashes in on New Technology...
- MoneyShop was established in 1993 to provide New Zealanders with quick access to finance and has grown quickly to include five branches in and around Auckland. In a bid to improve customer service levels and enhance staff productivity, MoneyShop has invested in Avaya's telephony solution for the SME market -...
- Tags: Avaya Inc., VOIP, Smb/Sme, Telecommunications, Telecom & Utilities, Networking
- Case studies
- OpenView Service Desk Success Story: Avaya
- The challenges before the client Avaya were adopting standards based approach utilizing methodologies and processes set forth by the ISO International Standards Organization, ITIL IT Information Library and ITSMF IT Service Management Forum to optimize our efficiency and the ROI for all aspects of IT. The solution HP Open View...
- Tags: Service Desk, Hewlett-Packard Co., Information Technology, HP OpenView, Avaya Inc., It Services, Process Improvement, Iso standards, Strategy, ITIL, Quality, Business Operations, Management
- Case studies
- Extended IP Contact Centers
- This webcast will help you to understand how IP Contact Centers can significantly improve customer experiences and help drive revenue for your business, while also dramatically reducing operating costs. The webcast helps to assess the total picture, and to evaluate how and where it makes sense to incorporate IP technology...
- Tags: Webcast, IP, Avaya Inc., Network Technology, Networking, Digital Media, Consumer Electronics, Personal Technology
- Webcasts
- Presentation High School Brings 21st Century Avaya IP Office Technology Into Classrooms
- Presentation High School is a secondary school for girls located in the Willow Glen community of San Jose, CA . The school wanted better communications between faculty and parents and students. Reliance on outdated and unreliable technology to connect facilities on campus for daily communications and emergency situations. Expenses and...
- Tags: Avaya Inc., Presentation High School, Financial Services
- Case studies
- Silver Top Taxis Deploys Avaya Text-to-Speech: Benefits Speak for Themselves
- Australian taxi company, Silver Top Taxis, Silver Top Taxis runs a busy contact centre that handles around 500,000 inbound customer calls per month for car bookings, trip confirmations and cancellations. The company has deployed the sophisticated Avaya Text-to-speech TTS application running over an Avaya IP telephony network to increase call...
- Tags: Benefit, Avaya Inc., VOIP, Telecommunications, Telecom & Utilities, Networking
- Case studies
- Avaya IP Office Solution Provides Columbia University Medical Center With Valuable Lesson
- As one of the top research facilities internationally, Columbia University needs secure, reliable communications to link leading researchers to both colleagues and critical data. The goal was to provide top global research organization with new communications solution that is highly reliable, redundant and secure, providing new communications services for employees...
- Tags: Columbia University, Reliability, Avaya Inc., Avaya IP Office Solution, Network Technology, Networking
- Case studies
- Avaya Case Study: Grupo REDE
- Grupo REDE operates eight power companies in Brazil and serves approximately 12 million customers (2.9 million households) nationwide. The company needed a call center platform that would support an increasing number of incoming calls and enhance agent productivity through improved mobility and flexibility. The company opted for a contact center...
- Tags: Avaya Inc., Grupo REDE, Call Centers, Business Structures, Real Estate, Customer Relationship Management (CRM), It Operations, Finance, Business Operations, Enterprise Software, Software
- Case studies
- Avaya Case Study: Research and Research
- Founded in 1989, Research & Research (R&R) expertly handles a full spectrum of research areas: from market research and politico-social surveys to strategy consultation. As a marketing service firm, the staff of R&R needed a mobile office system, which would help them avoid missing any calls from clients anyplace and...
- Tags: Avaya Inc., VOIP, Telecom & Utilities, Telecommunications, Advertising & Promotion, Marketing Research, Strategy, Networking, Marketing, Management
- Case studies
- Jenny Craig Achieving Goals With Avaya IP Office
- Founded in 1983, Jenny Craig, Inc. offers a comprehensive weight management program through personal, one-on-one consultations at Jenny Craig Centers or over the phone as part of the Jenny Direct Program. Jenny Craig had old telephone systems and equipment. Obtaining replacement parts was sometimes troublesome, and newer phones were no...
- Tags: Avaya Inc., Telecom & Utilities
- Case studies
- Avaya Case Study: Leonard, Street and Deinard
- The law firm of Leonard, Street and Deinard was founded in Minneapolis in 1922. The firm needed to replace its legacy Octel messaging system to one that went beyond traditional voice mail capabilities and offered attorneys and client's greater access and flexibility. The firm also needed a communications system that...
- Tags: Messaging, Avaya Inc., Attorney, Groupware, Telecommunications, Enterprise Software, Software
- Case studies
- Avaya Case Study: Lieff, Cabraser, Heimann & Bernstein, LLC
- Lieff Cabraser Heimann & Bernstein, L.L.P. is a fifty-plus attorney law firm that has represented plaintiffs nationwide since 1972. The firm wanted to replace a legacy Nortel system in its San Francisco office and needed new solutions in its New York and Nashville offices. The needs of the practice required...
- Tags: Avaya Inc., VOIP, Litigation, Telecommunications, Telecom & Utilities, Networking, Business Operations
- Case studies
- Avaya Case Study: Marion County, Florida
- Marion County is the fifth largest county in the State of Florida encompassing 1,652 square miles or 1.03 million acres with a current population of 271,096. As a rapidly growing municipality, Marion County, Fla. needed to replace a CENTREX system. They looked to reduce response time to requests from County...
- Tags: Avaya Inc., Marion County, VOIP, Workforce Management, Telecommunications, Networking, Human Resources
- Case studies
- Avaya Case Study: Presidency of Republic of Mexico
- President Vicente Fox was elected for a six-year term at the helm of the Republic of Mexico. At the beginning of President Vicente Fox's six-year term, the office of the General Coordination of Administration in the Presidency of Republic GCAPR wanted to implement a state-of-the-art technology solution that would simplify...
- Tags: Avaya Inc., Groupware, Enterprise Software, Software
- Case studies
- Best Practice #3: Giving Medium-Sized Businesses a Competitive Edge Through More Intelligent Communications
- This webcast takes viewers into a discussion around the specific and changing needs of the medium sized contact center, and how Avaya helps businesses address them, including providing real-life customer examples of the challenges and successes of integrations and implementations as presented by Avaya DevConnect member, SimpliCTI Software Solutions. The...
- Tags: Webcast, Best Practice, Avaya Inc., Call Centers, Digital Media, It Operations, Consumer Electronics, Personal Technology
- Webcasts
