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- Converged Network Analyzer for Corporate WANs
- Corporate WAN connectivity is one of the most basic - and visible - aspects of information technology. Providing reliable yet affordable corporate WAN connectivity is a particularly challenging task for most CIOs and Infrastructure VPs. Avaya Converged Network Analyzer CNA eliminates the performance and availability risks associated with moving traffic...
- Tags: Converged Network, Network, Avaya Inc., Avaya Converged Network Analyzer, WANs, Network Technology, Networking
- White papers 2005-05-01
- Converged Network Analyzer Testimonial
- Avaya Converged Network Analyzer CNA provides converged management for network infrastructure. The software can monitor, assess, and adjust the network delivery infrastructure in real time to maximize applications availability, while optimizing between cost and performance. The result is a network infrastructure that is self-healing and self-optimizing. This white paper describes...
- Tags: Converged Network, Network, Avaya Inc., Avaya Converged Network Analyzer, Networking
- White papers 2005-05-01
- A Summary of How Converged Network Analyzer Benefits Voice-Over-IP (VoIP) Solutions
- The Avaya Converged Network Analyzer CNA provides services in a wide area-networking environment that are analogous to those provided by the global aircraft traffic control system to all of the airplanes in the air and the companies that are responsible for them. These services include - monitor, assess, and adapt....
- Tags: VoIP, Converged Network, Network, Aircraft, Avaya Inc., Avaya Converged Network Analyzer, Aerospace & Defense, Manufacturing
- White papers 2005-05-01
Additional Resources
- Business Quality Voice on the WAN
- Voice over IP VoIP over the Internet or private WAN often falls short of delivering business quality voice services. Avaya Converged Network Analyzer CNA monitors VoIP call quality, assesses all available paths for delivering VoIP traffic, and automatically adjusts the network infrastructure to preserve the quality of voice calls in...
- Tags: Network, Voice, Avaya Inc., Telephony, VOIP, WANs, Telecommunications, Networking
- White papers 2005-05-01
- Avaya SIP Enablement Services (SIP) 3.0 / Ports and Protocols
- This white paper covers the network ports and protocols used by the Avaya Converged Communications Server 3.0 SES, Avaya SIP User Agents (includes Avaya IP Softphone R5.x, Avaya SIP Softphone, and Avaya SIP Phones), and other Avaya SIP entities. This includes the following - SES and other SES's, SES and...
- Tags: SIP, Avaya Inc., SES, Session Initiation Protocol (SIP), Emerging Technologies
- White papers 2005-08-12
- How Avaya Global Services Help Stevens Industries Ensure Peak Communications Performance
- For nearly fifty years, Illinois-based Stevens Industries has been a market leader in the manufacture of custom laminates and millwork. Stevens Industries wanted to deploy some advanced applications that would take its customer service and production cycle times to a whole new level, but it doubted the feasibility of a...
- Tags: Performance, Avaya Inc., VOIP, Business Structures, Telecommunications, Networking, Finance
- Case studies
- Avaya Case Study: Bozzuto and Associates
- Bozzuto and Associates specializes in residential and commercial construction as well as property management. Bozzuto and Associates is a long-time Avaya customer. When it outgrew its DEFINITY ProLogix system, it turned to Avaya for an IP-ready solution to support its growing business. Investment protection, reliability and great support are the...
- Tags: Avaya Inc., Real Estate, Networking, Business Operations
- Case studies
- Avaya Case Study: Marion County, Florida
- Marion County is the fifth largest county in the State of Florida encompassing 1,652 square miles or 1.03 million acres with a current population of 271,096. As a rapidly growing municipality, Marion County, Fla. needed to replace a CENTREX system. They looked to reduce response time to requests from County...
- Tags: Avaya Inc., Marion County, VOIP, Workforce Management, Telecommunications, Networking, Human Resources
- Case studies
- Avaya S8300 and Avaya S8500 Media Server Local Survivable Processor: Issue 4.0
- This paper presents a discussion about the Avaya S8300 and S8500 Media Server configured as a Local Survivable Processor LSP. This discussion is intended to describe how the LSP provides the added layer of survivability and how to design a network to take full advantage of the LSP's capabilities. Communication...
- Tags: Processor, Media Server, Communication, Server, Avaya Inc.
- White papers 2007-01-21
- Avaya IP Telephony Solutions Help Red Sox Serve Customers at Home and Maintain Productivity on the Road
- One of the oldest and most storied franchises in Major League Baseball, the Boston Red Sox have given rise to some of baseball's most colorful legend. The company wanted a costly and inflexible communications infrastructure inhibited communications, both within headquarters and out on the road. This was solved by implementing...
- Tags: Telephony, IP Telephony, Avaya Inc., VOIP, Telecommunications, Telecom & Utilities, Networking
- Case studies
- Introduction to Converged Networking
- This is the first of six technical briefing papers that examine the concepts, operation and analysis of Voice over Internet Protocol VoIP and converged networks. The concept of a converged network - one that combines voice, data, and other signal transmissions into a single, higher-speed network interface - has been...
- Tags: Converged Network, Network, Networking
- White papers 2005-08-01
- Bank Nusantara Parahyangan Achieves Cost Savings, Improves Work Productivity and Enhanced Customer Service With Avaya IP Telephony Solution
- PT Bank Nusantara Parahyangan Tbk BNP, then known as Bank Pasar Karya Parahyangan, was established in 1972. Bank Nusantara Parahyangan was looking to enhance its quality of service, provide their customers with professional and reliable financial services, reduce its operational expenditure and improve its business processes through integration of its...
- Tags: Bank, Customer Service, Telephony, IP Telephony, Avaya Inc., Bank Nusantara Parahyangan, Financial Services
- Case studies
- BUPA International Delivers Outstanding Global Customer Service With Avaya IP Telephony Solution
- BUPA International wanted to create a scalable, global, converged communications solution through which contact centres around the globe could be connected and managed reliably from a central location to cost-effectively provide customers with the highest levels of global customer support. System flexibility and interoperability were also important considerations. The company...
- Tags: Customer Service, Telephony, IP Telephony, Avaya Inc., VOIP, Telecommunications, Product Marketing, Networking, Marketing
- Case studies
- Charter Steel Relies on Avaya IP Telephony and Mobility Solutions to Deliver Just-in-Time Advantage
- Charter Steel wanted to ensure its competitive advantage of 95 percent. Charter Steel's goal was clear - to implement a highly reliable converged communications solution while simultaneously cutting costs. Charter Steel was able to upgrade to an Avaya IP Telephony Solution and protect much of its existing investment by implementing...
- Tags: Telephony, IP Telephony, Mobility, JIT, Avaya Inc., Charter Steel, VOIP, Quality, Telecommunications, Networking, Business Operations
- Case studies
- Avaya Case Study: KeyPoint Credit Union
- In 2004, a new community charter enabled KeyPoint Credit Union to dramatically expand its member base. Expansion meant more branches, more associates and new office space to better serve its growing membership. KeyPoint CU also operates an outsourced 24x7 contact center for members to check account balances, pay bills or...
- Tags: Avaya Inc., Call Centers, Outsourcing, Telephony, Customer Relationship Management (CRM), Telecommunications, It Operations, Business Operations, Outsourcing & Subcontracting, Networking, Enterprise Software, Software
- Case studies
- Southeast Asia's First Fully Converged University Network
- The University College of Engineering and Technology Malaysia KUKTEM was established in 2001 to provide education and training in leading edge technologies for the growing knowledge economy. It demonstrated its commitment to building a high performance IT and communications infrastructure recently with the completion of a 10 Gigabit Ethernet GE...
- Tags: Network, Southeast Asia, Avaya Inc., Ethernet, Strategy, Network Technology, Networking, Management
- Case studies
- Migrating to a Converged Network: Re-Looking at the Enterprise IP Telephony Business Case
- The Avaya newest capabilities in survivable gateways, efficient deployment processes, powerful management tools and application assurance networking capability have added major new considerations to the IP Telephony business case. The advantages that can be gained from these capabilities are convincing many enterprise technology planners that they should accelerate their migration...
- Tags: Converged Network, Network, IP Telephony, IP, Avaya Inc., VOIP, Telecommunications, Network Technology, Networking
- White papers 2005-04-01
- Protocols for the VoIP and Converged Network
- This is the second of six technical briefing papers that examine the concepts, operation and analysis of converged networks. A call through a converged network involves a number of subsystems including the end stations, gateways and gatekeepers, and therefore involves a number of protocol processes. A good understanding of these...
- Tags: VoIP, Converged Network, Network
- White papers 2005-08-01
- CNL Improves Its IT Infrastructure Performance by Utilizing Avaya IP Support Services
- CNL is one of the nation's largest privately held real estate investment and development companies with $13 billion in assets under management. An executive decision taken to decentralize the information technology infrastructure which led CNL seeking a new scalable, cost-effective solution that could manage the new IT requirements across multiple...
- Tags: IT Infrastructure, Support Services, Information Technology, Avaya Inc., CNL, Real Estate, Strategy, Business Operations, Management
- Case studies
- Migrating to Converged Networks and IP Telephony Applications: Implications for Management Tools and Managed Services
- Telephony technology is migrating from a dedicated and somewhat closed proprietary system and network environment to the more open environment of a converged IP network model. Telephony, within this new model, runs as an IP network application and must operate on, and interoperate with, the IP infrastructure and the management...
- Tags: Managed Services, Converged Network, Telephony, Network, IP Telephony, IP, Avaya Inc., IP Network, Tool, Telephony Technology, VOIP, Networking, Telecommunications, Telecom & Utilities, Network Technology
- White papers 2005-05-01
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