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Additional Resources
- AppLabs Case Study: Provident Financial
- Provident Financial is a UK FTSE 250 global lending company. Due to its agent workforce and regional branches, Provident Financial's account management systems were heavily reliant on manual processing. Each branch had its own standalone account management system and a team of clerks would update the agents' data on a...
- Tags: Financial, Account Management, Provident Financial, Sales Channel, Sales Force Management, Sales
- Case studies 2007-07-23
- Suncorp Merges Information Systems With GIO Using CA's CleverPath Portal and Saves 3,000 Hours of Employee Training
- Formed in December 1996, Suncorp-Metway Ltd. Suncorp is Australia's sixth largest bank and fourth largest general insurance group. In 2001, Suncorp acquired Australian Mutual Provident Society's GIO general insurance business. The acquisition meant Suncorp needed to integrate 2,000 new staff members into Suncorp's existing systems and business processes. They wanted...
- Tags: Information System, Suncorp, Training, Computer Associates International Inc., CA CleverPath, Portals, Insurance, Financial Planning, Web Technology, Workforce Management, Internet, Business Operations, Corporate Insurance, Finance, Human Resources
- Case studies
- The On-Demand Call Center: You Can Bank on It!
- Find out how The Provident Bank of New Jersey slashed the average duration of its customer support calls by 40 percent using on-demand call center services from Echopass. This case study reveals the customer care issues that Provident experienced before it began to use an on-demand call center operation, and...
- Tags: Bank, Call-center, On-demand, Echopass Corp., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies 2006-03-01
- CEOs Who Rely on SLA Lose 40% of Contract Value
- A study of Australian CEOs has identified that well managed outsourcing arrangements based on mutual trust can create a 20% to 40% difference on service, quality, cost and other performance indicators over outdated power-based relationships. The report which includes a study of 108 Australian companies highlights that the days of...
- Tags: SLA, Outsourcing, Service Level Management, It Operations, Business Operations, Outsourcing & Subcontracting, It service Management
- White papers 2006-03-29
- AUS-Browser (rar)
- The Australian Government Direct Site Browser to allow a direct link to the Australian Government site for public usage for information and reading of all the services provided by the Australian Government and to other less known sites linked to the Australian Government. This version is the first release on...
- Tags: Site, Global Network
- Software downloads 2008-10-09
- AppLabs Case Study: Friends Provident
- Friends Provident is one of the leading financial services groups in the UK and a member of the FTSE100 Index of leading UK companies. The FRIENDS strategy is to build on its position as one of the leading Life and Pensions and Asset Management groups in the UK. Central to...
- Tags: Information Technology, U.K., AppLabs Technologies, Friends Provident, FRIENDS Strategy, IT Department, Asset Management, Strategy, Operational Planning, Business Operations, Management
- Case studies 2007-04-24
- MB Australian Astrology (exe)
- MB Australian Astrology is a wonderful and interactive astrological software that tells you about your Australian animal personality traits depending on your date of birth. The program also provides insightful hints about the merits and demerits of several signs. It is with the help of this software that you get...
- Tags: Software, MysticBoard, MB Australian Astrology, Tools & Techniques, Management
- Software downloads 2008-07-24
- Mutual & Federal Cuts Time to Intelligence
- Mutual & Federal (M&F) is part of the Old Mutual Group and one of South Africa's leading insurance companies. M&F created a Business Intelligence Competency Center BICC to help deliver to the organization a single version of the truth and to cut time to intelligence by combining software development and...
- Tags: Intelligence, SAS Institute, Mutual & Federal, Insurance, Software Development, Business Operations, Corporate Insurance, Software/Web Development
- Case studies
- MB Australian Astrology Animal Totem (exe)
- MB Australian Astrology Animal Totem is an animal totem software that can be used on a day-to-day period. This will guide you to find solutions for your problems and help you attain your goals. MB Australian Astrology Animal Totem is a wonderful and interactive astrological software that tells you about...
- Tags: animal, mysticboard, mb australian astrology animal totem, tools & techniques, management
- Software downloads 2008-08-07
- Australian Weather Radar (gadget)
- Australian Weather Radar is gadget that will show on your desktop the Weather Radar for a selected location in Australia. Links to publicly available images published by the Australian Bureau of Meteorology. Update frequency, radar location and position of image can all be customized. Hovering the mouse over the gadget...
- Tags: Radar, Gadget, Australian Weather Radar, Aerospace & Defense, Manufacturing
- Software downloads 2007-12-17
- Mutual of Omaha Reduces Operating Costs and Streamlines Infrastructure With BMC Software Solutions
- Mutual of Omaha asked a group of 17 senior technical experts to evaluate and recommend a solution to streamline their many technologies into one monitored system. The experts unanimously recommended BMC Software solutions. Mutual of Omaha has achieved a high return on their investment, saving more than four million dollars...
- Tags: BMC Software Inc., Omaha, It Management, It service Management
- Case studies
- Mutual Life Insurer Synchronizes Identity Information Across Multiple Data Sources
- The Penn Mutual Life Insurance Company, one of the oldest mutual life insurers in the United States, was using manual processes to manage identity data. This was time consuming and didn't always ensure that identities were updated consistently across the company's different information source systems. By implementing Microsoft Identity Integration...
- Tags: Data Source, Microsoft Identity Integration Server 2003, Microsoft Corp., Microsoft Identity Integration Server, Microsoft Identity Integration Server 2003 Service Pack 1, Help Desk, Call Centers, Insurance, Portals, It Operations, Business Operations, Corporate Insurance, Internet
- Case studies
- Performance Analysis of Bluetooth Piconets Under Mutual Interference Using Bit Error Rate
- In this paper, the performance of the Bluetooth piconets under the mutual interference is analyzed. As a performance measure, the packet error probability PEP is used. The PEP is obtained from the bit error rate BER and the collision length of packet. Not only the hit probability but also the...
- Tags: Performance, Interference, Analysis, Packet Error Probability, Bluetooth, Performance Management, Wi-Fi, Wireless, Human Resources, Workforce Management
- White papers 2005-09-20
- Australian Population Clock (widget)
- Australia's population is growing twice as fast as China's and there are now over 20 million people living here. Keep up to date with the projected population count from the Australian Bureau of Statistics. This version is the first release on CNET Download.com.
- Tags: Population
- Software downloads 2007-07-30
- Australian Nature Photo Screensaver (exe)
- Australian Nature Photo Screensaver presents beautiful nature scenes from Australia. It consists of four screensavers wrapped up into one. Each of them has animation, transition effects, and authentic stereo sound taken from that particular place. Enjoy the beauty of the Australian nature along with songs of various bird species. There...
- Tags: Screensaver, Animation, Photograph
- Software downloads 2007-01-11
- Aussie dollar outranks greenback
- At time of posting one US dollar is worth 1.0963 Australian dollars.I know squat about economics so I am hoping that some of you geniuses will explain to me how this effects Australia, the USA, and the world.I am not aware that the Australian dollar has ever previously been so...
- Tags: jardinier, Australian Dollars
- Discussion threads 2007-11-11
- Australian Landscapes 01 (zip)
- This screensaver shows beautiful pictures of Australian landscapes. Dawnings and sundowns have a splendid view. Includes 20 photos from places all over Australia. All pictures are in a resolution of 800 by 600 pixels, and they are in high color.
- Tags: Landscape, Picture
- Software downloads 2006-08-24
- Visible Breakthrough: Noridian Mutual Insurance Company Creates a Secure Environment to Fuel Growth
- Fargo, North Dakota-based Noridian Mutual Insurance Company began operations in the 1940s, offering the state's first prepaid hospital and medical health coverage plans. The company wanted to ensure highest levels of security and performance to support healthcare claims and member services processing with agility to support future growth. Noridian Mutual...
- Tags: Unisys Corp., Environment, Health Care, Insurance, Vertical Industries, Healthcare, Benefits, Enterprise Software, Software, Human Resources
- Case studies
- Oracle Case Study: CUNA Mutual
- As the world's leading provider of financial services to credit unions and their members, CUNA Mutual Group knows the importance of offering web-based services to customers. CUNA Mutual recently began to look for ways to increase the productivity and satisfaction of its workforce. The company wanted to use the web...
- Tags: Oracle Corp., CUNA Mutual, Human Capital, Channel Management, Workforce Management, Recruitment & Selection, Financial Planning, Human Resources, Marketing, Finance
- Case studies
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