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The SIP Contact Center: Leveraging the SIP Architecture to Build IP Contact Center Solutions: The legacy call center has been a staple for enterprises that service customers over the telephone. Whether servicing a major airline or a small local business - providing prompt access to helpful agents is an important part of every business and a constant target for improving performance and efficiency. As...; Tags: SIP, Audiocodes Ltd., IP, Session Initiation Protocol (SIP), Network Technology, Call Centers, Networking, Emerging Technologies, It Operations; White papers 2007-10-01
AudioCodes Consolidates Business-Critical ERP and More on Network Appliance Solution: AudioCodes is a global developer of new-generation telephony and a leader in voice compression technologies. The company wanted to replace a costly Direct-Attached Storage DAS environment to better support business growth and deliver essential performance for a new, mission-critical, Oracle-based ERP solution. Following a comprehensive examination of available storage solutions,...; Tags: Network Appliance Inc., Audiocodes Ltd., Storage, Hardware; Case studies

Important disclosure information about Morgan Stanley: Check out a listing of the numerous companies that have engaged Morgan Stanley to manage or comanage a public offering over the previous three years.The information and opinions in this report were prepared by Morgan Stanley & Co. Incorporated (“Morgan Stanley Dean Witter”). Morgan Stanley Dean Witter does not undertake...; Tags: Kimberly Henderson, Morgan Stanley, Morgan Stanley & Co. Inc., security; Technical articles 2000-09-15

Help Desk Trouble Ticket Form: The Help Desk Trouble Ticket is an important document for the technical support professional. This form contains all the essential fields for maintain ...; Buy Now

Quick Guide: Windows Group Policy: One way for help desk technicians and network administrators to reduce help desk calls and protect their networks is to limit the damage curious users ...; Buy Now