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- Service Desk Consolidation Slashes Support Call Costs by 80 Percent and Helps Atos Origin Retain Global Clients
- Atos Origin is an international information technology services company. To support this global model, Atos Origin knew it needed a single, consolidated and highly effective service desk system. To lower its costs and still ensure a high quality service, Atos Origin wanted a service desk solution that would offer incident,...
- Tags: Service Desk, Consolidation, Atos, Computer Associates International Inc., Service Desk Consolidation, Atos Origin, It Services
- Case studies 2007-04-23
- Leading Business and Technology Integrator Joins Forces With Dell
- Business and technology integrator Atos Origin wanted to tailor its global Next Generation Desktop NGDT solution to better suit the needs of the Belgian marketplace. With Dell as a key alliance, Atos Origin constructed an Extended Next Generation Desktop (x-NGDT) solution based on Dell hardware, Dell / EMC2 storage, VMware...
- Tags: Dell Computer Corp., Atos, Atos Origin, Virtualization, Business Structures, Tools & Techniques, Storage Management, Utility Computing, Strategy, Hardware, Finance, Management, Storage
- Case studies
Additional Resources
- Atos Origin Delivers World Class IT and Helpdesk Support for the Olympic Games With Hornbill Systems
- To help the IT systems run as efficiently as possible at the Salt Lake City Games a problem management system was used. Any incidents arising could be dealt with as soon as possible. However the product used lacked flexibility, as it was originally configured for a corporate environment and was...
- Tags: Olympic Games, Supportworks, Information Technology, Atos, Problem Management, Hornbill Systems, Help Desk, It Operations
- Case studies
- Atos Worldline Enhances Compliance and Competitive Advantage With Improved Project and Portfolio Management
- Atos Worldline nv/sa specialises in electronic payments. The organisation formerly known as Banksys was acquired in December 2006 by Atos Worldline - a subsidiary of Atos Origin - to create Atos Wordline nv/sa. The implementation of a Single Euro Payments Area SEPA means massive change for Atos Worldline's Belgian operations....
- Tags: Compliance, Competitive Advantage, Atos, Computer Associates International Inc., Atos Worldline, Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Management
- Case studies 2008-02-01
- Wind / Infostrada: OSS Solutions With Alcatel
- Wind/Infostrada is an Italian telco operator for fixed services. They wanted to increase their levels of customer satisfaction by ensuring high levels of customer satisfaction and to maximize their capital investment in network resources. Atos Origin, partnering in a large project managed by Alcatel Italy, provided a complete solution, from...
- Tags: Network, Atos, Alcatel, Wind/Infostrada, Product Marketing, Performance Management, Networking, Marketing, Human Resources, Workforce Management
- Case studies
- CIMA Reduces Student Administration Costs by US$430,000 [£250,000]
- To improve the efficiency of its operations, Chartered Institute of Management Accountants CIMA was faced with the need for a wide-ranging redesign of its business processes as well as an IT upgrade. Working closely with its integration partner, Atos KPMG Consulting, CIMA articulated its customer-centric vision in the "PULSAR" program,...
- Tags: KPMG Consulting Inc., Oracle Corp., CRM Company, Administration, Atos, CRM, CIMA, Customer Relationship Management (CRM), Advertising & Promotion, Business Structures, Enterprise Software, Software, Marketing, Finance
- Case studies
- Origin and History of Singing Bowls (exe)
- Exploring the origin of the singing bowl and how they came to be introduced to cultures around Asia. Theories on their initial usage and, their early production methods are also discussed. This ebook will be of interest to those interested in Tibetan culture. This version is the first release on...
- Tags: Singing Bowls, E-books, Personal Technology
- Software downloads 2008-08-14
- Fiditalia Offers Flexible Information Systems to Support Development of Consumer Credit
- Fiditalia S.p.A. has been one of Italy's biggest consumer credit companies for 25 years, with more than one million active clients today. The company wanted to implement a solution consistent with the development of a customer service-oriented architecture and replace the outdated Customer Relationship Management CRM system, with no loss...
- Tags: Information System, Oracle Corp., High-performance, Consumer Credit, IVR, Fiditalia S.p.A., Interactive Voice Response (IVR), Leadership, Customer Relationship Management (CRM), Enterprise Software, Management, Software
- Case studies
- ONE2ONE Logistics Controls Costs and Profitability
- Created in 2001 from the logistics services of telecommunications company Airtel now Vodafone, ONE2ONE Logistics delivers consignments nationwide in Spain. ONE2ONE Logistics wanted to support initial business activity covering administrative and financial areas, customer orders, and incident support and gain a flexible system, adaptable to data volume growth. The challenge...
- Tags: Oracle Corp., Financial, Supply Chain, Financial Accounting, Asset Management, Business Operations, Finance, Operational Planning
- Case studies 2007-11-01
- Webcomic: The secret origin of Windows ME
- History repeating itselfVista is the new ME?RE: Webcomic: The secret origin of Windows MENo doubt others have noticed that Windows XP recovery starts from a Windows ME shell ... (I'd suggest B.O.B. turned up when Bill took all the whiskey for a party and Ballmer had to give the programmers...
- Tags: tech@..., Microsoft Windows Vista, Microsoft Windows ME, Webcomic, Microsoft Windows
- Discussion threads 2007-10-03
- Dirt - Boss Screensaver (exe)
- DIRT Origin of the Species PC Game Bosses FREE Screensaver. This screensaver cylcles through some of the boss characters features in DIRT ORIGIN OF THE SPECIES. Also there is a background music track that can be switched on/off as required by the user.
- Tags: Screensaver
- Software downloads 2006-08-14
- Dirt - Character Screensaver (exe)
- Dirt Origin of the Species PC Game Character Screensaver. This screensaver cycles through some of the characters features in Dirt Origin Of The Species. Also there is a background music track that can be switched on/off as required by the user.
- Tags: Screensaver, Character
- Software downloads 2007-03-21
- First Name Origins (exe)
- First Name Origins allows you to print high quality scrolls and Greetings cards, choose from different scroll designs Inc classic designs and color scrolls. What is the meaning and origin of your name. Each print out contains personalized information based upon any first name, Including Origin, Meaning, Emotions, Integrity, Personality,...
- Tags: Origin, First Name Origins
- Software downloads 2006-02-17
- Cartesian Chaos (exe)
- "Mathematics as we know it is in grave danger Once a millennium, thousands of spiteful rectangular expressions migrate toward the origin of the cartesian plane, intent on ending their tortured existence. And that time is now. Luckily, each one has a weakness. A result which will unravel them from within....
- Tags: Mathematics, Games, Personal Technology
- Software downloads 2008-01-31
- GRPS Technology Helps Origin Energy Achieve Costs Savings
- Do you collect telemetry data using a GSM communications system? Then you should consider the operating cost savings from changing to GRPS technology. Origin Energy now collects gas metering telemetry data from its high volume Adelaide Metropolitan customers via GPRS for a fraction of the operating cost of their previous...
- Tags: GSM, Cellular Phones, Consumer Electronics, Personal Technology
- Case studies
- Baby Names (exe)
- Baby Names is a software which contains a database of over 21,000 baby names with meanings from over 70 origin categories. The database can be searched by Name, Meaning, Origin and Sex. A Name search can be made with options set to find an exact match, or to search for...
- Tags: Letter, Baby Names, Storage, Databases, Hardware, Enterprise Software, Software, Data Management
- Software downloads 2006-05-29
- Alien IP (exe)
- Alien IP will display the country and city of origin of web site visitors, e-mail senders, web hosts, and other IP owners on the world map. It will detect host computer country by IP or web address and resolve the domain name to IP address. Alien IP will help you...
- Tags: Web, IP, Channel Management, Network Technology, E-mail, Networking, Marketing, Online Communications
- Software downloads 2007-06-20
- MyReligion (CAB)
- The program allows to import religious holidays information of your choice into your PDA calendar: Current version supports the following:Judaism -Hebrew calendar -Astronomical events (time of sunrise, sunset; time of occurrence of stars) -Weekly chapter of Torah -Prayers -Jewish holidays -Notes (an origin of the Jewish holidays, the celebratory menu,...
- Tags: Holiday, MyReligion, E-mail Servers, PDAs, Groupware, Enterprise Software, Software, Handhelds, Hardware
- Software downloads 2008-07-14
- Defining custom screen coordinates in VB6
- Visual Basic 6 has several objects that contain a coordinate system, which you can use for positioning other objects within them. Find out why you may want to make changes to specific coordinates, and then learn how to do so. Several VB6 objects, specifically the Form, PictureBox, and Printer,...
- Tags: Microsoft Visual Basic 6.0, Branding, Peter Aitken, Form1.Scale, coordinate system, left corner, Visual Basic Tips Newsletter
- Technical articles 2005-05-05
- Kushinara IP to Country (exe)
- Kushinara IP to Country is a small utility designed to find the country of origin of a given IP address. It makes use of a database of IP address / country region in order to map a particular IP to a specific country. Many Web sites use this database to...
- Tags: IP, IP Address, Network Technology, Networking
- Software downloads 2007-03-27
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