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- Customer Care Magic
- Service organizations face tremendous pressure to meet ever increasing online volume. Plus, seasonal growth spurts and unexpected traffic surges make consistent customer service delivery especially challenging. This webcast will discuss the expected growth in online service, practical ways to meet customer demand, and ways OnDemand service technology can help optimize...
- Tags: ATG, Customer Service, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Webcasts
- Delivering Customer Service That Works: Cross-Lifecycle Customer Service and Support
- Companies struggle to provide a customer service experience that is meaningful and relevant to their customers. When dealing with an incident, agents typically have little understanding of who the customer is, the product he or she owns, and the other activities that were tried in the resolution process. In addition,...
- Tags: ATG, Customer Service, Customer, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Webcasts
- The Costs of Failed Customer Service
- Challenged with year-over-year increases in online and offline contact volume, service organizations are seeking to deflect live contacts to self-service and asynchronous channels; however, organizations are largely failing to meet customer needs in these channels. This failure contains hidden costs for an organization and results in significant brand erosion as...
- Tags: ATG, Customer Service, Brand, Branding, Marketing
- Webcasts
- Leading the Way in the Development of a Cost-Effective, High-Performance Jet
- Aviation Technology Group wanted to create a civilian aircraft that performs like a military fighter. Keep the cost of the plane as low as possible and obtain FAA certification. One of the main challenges facing ATG has been coordinating development efforts with its global supplier base. ATG chose the Teamcenter...
- Tags: FAA, ATG, Lifecycle Management, Siemens AG, High-performance, Teamcenter Software, Channel Management, Product Marketing, Marketing
- Case studies 2007-10-01
Additional Resources
- Aviation Company Uses PLM Suite to Improve Collaboration and Internal Operations
- Aviation Technology Group ATG leads the way in the production of aircraft that provides the power and in-flight functionality of a military fighter jet. ATG focuses on developing high-performance executive jets and derivatives for government markets. ATG expects first deliveries of the latest Javelin aircraft for commercial use in 2010....
- Tags: Collaboration, High-performance, Aircraft, Microsoft Corp., Aviation Technology Group, Aerospace & Defense, Leadership, Manufacturing, Management
- Case studies 2007-08-01
- Implementing Ajax in atg Applications: How to Guide on Implementing Rich User Experiences in atg Applications Using Ajax
- Ajax Asynchronous JavaScript And XML is a web application development technique that was first pioneered by Microsoft in their Outlook Web Access interface. The techniques have been in use since around 1998, but have really only become popular since the beginning on 2005. Ajax is a collection of web technologies:...
- Tags: Technique, Art Technology Group, AJAX, Productivity, Internet, Software/Web Development, Web Development, Web 2.0
- White papers 2006-02-22
- Molecular Creates an Efficient Deployment Solution for the Blue Cross Blue Shield of Massachusetts Intranet Site
- Blue Cross Blue Shield of Massachusetts BCBSMA, a not-for-profit health insurer that provides coverage to 2.4 million members, sought to automate the content management process for a section of Blue Web, its corporate intranet. BCBSMA looked to Molecular to implement a solution which would put the power to publish content...
- Tags: Blue Cross Blue Shield, Molecular Inc., Interwoven Teamsite, Content Management, Web Technology, Insurance, Networking, Enterprise Software, Software, Business Operations, Corporate Insurance
- Case studies
- Company accused of selling fake antispyware settles suit
- Correct link to the pdfhttp://www.atg.wa.gov/releases/2006/Documents/SecureComputerConsentDecree112906.pdfI Knew it!I got this exact spyware!! I never paid for it of course but was infected with the stupid pop up! It feels great to see some
- Tags: news, security, Sonja Thompson, anti-spyware
- Discussion threads 2006-12-05
- Four ways to boost the success rate of your Advanced Technology Group
- Advanced Technology Groups are supposed to seek out new technologies that enhance business goals. Unfortunately, ATG solutions are often met with skepticism or indifference. Here are four ways to help your ATG succeed.You have probably heard the arguments against Advanced Technology Groups ATGs. Critics argue that members of an ATG...
- Tags: Suman Bolar, Advanced Technology Groups
- Technical articles 2001-02-06
- Ajax Development of atg Applications Using DWR: How to Integrate DWR With atg's Nucleus IoC Container to Enable Development of Rich User Interfaces for Applications
- Ajax, Asynchronous JavaScript and XML, is a programming technique for building rich user experiences into web applications. It uses a combination of technologies, such as HTML, DOM, JavaScript and XMLHttpRequest, to create applications that only refresh the portions of an HTML page that need to be updated in response to...
- Tags: Art Technology Group, AJAX, Internet, Software/Web Development, Web Development, Web 2.0
- White papers 2007-03-20
- Improving Customer Service While Reducing Costs
- EMC Corporation (NYSE:EMC) is the world leader in information storage systems, software, networks, and services. In an effort to port its high-touch, customer-centric business model to the Web, EMC launched an enterprise portal initiative called Powerlink. A key component in the company's overall customer relationship management CRM strategy, Powerlink would...
- Tags: Customer Service, EMC Corp., Storage, Hardware
- Case studies
- Consider these options for Web certifications
- Developers can pursue Web-related certifications for content development, site design, site management, code development, and numerous other job specialties related to Web site work. While holding a certification may not be a requirement for Web-related development positions, in a tight job market, a certification can distinguish you from other job...
- Tags: Quality, Channel management, Web technology, LanWrights, Inc., certification, Web
- Technical articles 2003-02-14
- Microsoft's Digital Nervous System
- As Microsoft continues to refine the theory behind the Digital Nervous System, it's clear that DNS is neither a way to hype a particular Microsoft product nor even aggregate a collection of Microsoft products. Instead, DNS is one of two paradigms around which Microsoft is organizing its business.As Microsoft continues...
- Tags: Domain names, NETWORKING, Strategy, Bob Artner, Digital Nervous System, Microsoft Corp., DNS
- Technical articles 1999-03-15
- Decision Support: Determining whether you need an application server
- Use these tips to determine if you need an application serverIn the 70s and early 80s, when mainframe databases ruled and the micro- and mini-computer revolutions were in their infancy, there were literally hundreds of companies competing to be the new database of choice.It had become clear that as more...
- Tags: Application servers, Middleware, Servers, Databases, e Advantage, decision support, application server, server, database
- Technical articles 2002-06-20
- Disconnected no more: Wi-Fi when you fly
- Aircell, a provider of airborne communications, based in Itasca, Illinois, will be rolling out their new in-flight broadband offering on domestic flights in the next couple of months. Yes, mobile broadband while in flight. Aircell will cover the U.S., delivering mobile broadband service on an exclusive 3-MHz air-to-ground ATG frequency...
- Tags: Mobile, Broadband, Aircraft, Wi-Fi, Mobile Broadband, Aircell Network, Internet, Aerospace & Defense, Broadband Internet, Advertising & Promotion, Network Technology, Telecommunications, Manufacturing, Marketing, Networking, Jeff Cerny
- Blog posts 2008-04-15
- Cast your ballot for the Builder.com Readers' Choice Awards
- The time has come! Vote for your favorite development tool in the 2002 Builder.com Readers' Choice Awards.Recently, we asked you to nominate your favorite tools in seven categories for our first-ever Builder.com Readers' Choice Awards. Thanks to your suggestions, we added at least two nominees to each category, and we're...
- Tags: PRODUCTIVITY, Middleware, Java development tools, Application servers, Development tools, Enterprise software, Programming languages, Databases, Lamont Adams, tool, Microsoft Visual, Borland Software Corp., Builder.com Readers, Choice Awards, nomination
- Technical articles 2002-06-27
- Tomcat on a hot tin roof: A new tool for Web developers
- The Apache Group and Sun Microsystems have created a relatively new platform for Web development. Find out what Tomcat means for Java Server Pages and Java Servlets.Tomcat is a relatively new platform for Web development created by the Apache Group and Sun Microsystems. It’s a combination of the Apache Web...
- Tags: Application servers, Programming languages, Middleware, OPEN SOURCE, Scripting languages, Web, tool, Brian Schaffner, Apache Tomcat, Java, JSP, Java servlet
- Technical articles 2000-01-31
- Announcing the 2002 Builder.com Readers' Choice Awards
- We're kicking off our Builder.com Readers' Choice Awards to give you a chance to nominate your favorite products and/or vote for the ones you like best. Find out about the awards and see how you can nominate your favorite development tools.Just like every dog has a favorite toy, every developer...
- Tags: PRODUCTIVITY, Programming languages, Development tools, Microsoft Windows, Middleware, Application servers, Lamont Adams, nominee, Microsoft Visual, Best Java IDE, tool, Java, Borland Software Corp., Builder.com Readers, development tool, Choice Awards
- Technical articles 2002-06-03
- Talking Shop: Business security solutions from @stake
- A view of @stakes Web siteThe Internet plays a key role in helping net admins obtain the most up-to-date information about viruses and various other security threats. Corporate and government Web sites have become important sources of information and tools relating to network—and especially Internet—security. Among the many security-focused Web...
- Tags: business security, Internet, Ray Geroski, @stake Inc., security
- Technical articles 2002-07-22
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