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- IT Networking Training Program Establishes Team of Networking Experts at AT&T Global Service
- AT&T Global Service is a Toyko-based group of network IT specialists that develops business through the collaboration of the world's most recognizable companies. Early 2001, AT&T needed to educate 26 newly hired employees on advanced networking topics, including Cisco Systems' networking solutions. Global Knowledge, a worldwide leader in IT education...
- Tags: Team, Global Knowledge Network Inc., Network, Information Technology, AT&T Corp., Training, IT Networking Training Program, AT&T Global Service, Workforce Management, Strategy, Networking, Human Resources, Management
- Case studies
Additional Resources
- Seven Thoughtful Tips for a Multicountry BI Implementation
- Businesses and organizations are becoming truly global and so is competition in today's business landscape. Strategic moves need to be considered on a global scale. Whether it is business and market expansion, product and service portfolio expansion or cost containment, the benefits are reaped only when global strategies are thought...
- Tags: Business, Investcorp, Pricing, Business Intelligence, Tools & Techniques, Databases, Enterprise Software, Marketing, Software, Data Management, Management
- White papers 2007-11-08
- BT Global Services Achieves 100 Percent Availability With Business Service Management Solution
- BT Global Services BT provides multisite organizations with the global connectivity to help their employees and customers communicate and collaborate, any time, any place, through any device. The company's challenge was to ensure the highest level of availability, performance and quality of a critical telecommunications provisioning service while keeping costs...
- Tags: Business Service Management, Provisioning, British Telecommunications, ITIL, Process Improvement, Telephony, It Services, Quality, Business Operations, Networking
- Case studies 2006-11-01
- Global Knowledge Improves Communications for Travelers' Food Service Company
- Travelers' Food Service Company TFSC is an Italian-based, global operator of travel and commercial restaurants. To ensure the most effective and comprehensive training for their employees, TFSC sought an innovative training partner with real-world knowledge that could leverage its employees' skills and abilities to maximize its investment. TFSC turned to...
- Tags: Food, Global Knowledge Network Inc., Travelers, Food & Beverage, Workforce Management, Manufacturing, Human Resources
- Case studies
- Expert Support Empowers Employees
- The Dow Chemical Company provides innovative chemicals, plastics, and agricultural products and services to customers around the globe. As the company prepared to implement a global workstation standard, it saw the need to also have a global capability for help desk service and support. At the same time, the company...
- Tags: Hewlett-Packard Co., Help Desk, Call Centers, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting
- Case studies
- Sprint Global MPLS VPN IP White Paper
- If you're looking for a simple, flexible, and standards-compliant VPN solution with security equivalent to or better than frame relay or ATM asynchronous transfer mode alternatives, consider Sprint's Global MPLS Multiprotocol Label Switching VPN. It offers any-to-any connectivity, securely segments network traffic, and provides excellent quality of service. What's more,...
- Tags: MPLS VPN, IP, Sprint Communications, VPNs, Networking, Network Security, ATM, Telecommunications, Security
- White papers 2006-01-01
- Collaborative Evolution of BT Global Services' Customer Portal
- BT Global Services is a global service provider helping multi-site organizations master the complexity of business communication. BT Global Services' existing online business-to-business resource area was inhibiting change. It was too tightly coupled with the backend systems. Changes were complex owing to over-engineering, it relied on a hybrid set of...
- Tags: BEA Systems Inc., British Telecommunications, Portal, BT Global Services, B2B, E-business/E-Commerce, Internet
- Case studies 2006-01-01
- Global Recycler Provides Reliable, Centralized Services
- Sims Hugo Neu Corporation is the U.S. division of The Sims Group, a global metal recycler with 160 sites. The company wanted to consolidate its separate networks, ensure application availability and reduce bandwidth costs. They also wanted a network with the Quality-of-Service QoS capability needed for its IP telephony, video...
- Tags: QoS, Cisco Systems Inc.
- Case studies 2006-11-01
- Roche Replaces Remedy ARS With HP OpenView Service Desk
- F. Hoffmann-La Roche Ltd. is a leading world-wide healthcare provider. Their IT departments serve over 60,000 users. In order to save time, effort and money, Roche started a global service harmonization program. The challenge was to change the previous paradigm from infrastructure management towards a global service management. They decided...
- Tags: Service Desk, Hewlett-Packard Co., Roche Holding AG, HP OpenView, Remedy Corp., It Services, It Management, Utility Computing, It service Management
- Case studies
- D-M-E Company Supports Global Business Growth With Upgraded IT System
- For over six decades, D-M-E Company has been an essential resource to moldmakers, molders, and mold designers in the plastics industry. A division of Milacron, Inc, D-M-E Company operates in 70 countries. The challenge was to create an Information Technology IT infrastructure that will scale to accommodate continued global business...
- Tags: Oracle Corp., J.D. Edwards & Co., Information Technology, Sarbanes-Oxley, Strategy, Regulatory Compliance, Internet, Regulations, Government, Financial Accounting, Finance, Management, Human Resources, Policies And Procedures
- Case studies
- The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co-Creation of Value
- The current growth of the service sector in global economies is unparalleled in human history - by scale and speed of labor migration. Even large manufacturing firms are seeing dramatic shifts in percent revenue derived from services. The need for service innovations to fuel further economic growth and to raise...
- Tags: Innovation, Service, Manufacturing, Strategy, Leadership, Management
- White papers 2006-06-26
- GALtoDB Enterprise Edition (exe)
- GALtoDB Enterprise Edition (GALtoDB-EE) is a windows service that exports data from your Global Address List for use in other systems. Unlike other GAL export utilities, GALtoDB exports a per entry unique key from Microsoft Exchange that allows you to uniquely identify users within an Exchange installation. GALtoDB-EE features the...
- Tags: Contact, GALtoDB-EE, Channel Management, Marketing
- Software downloads 2006-10-16
- Global Data Vaulting and Avitar Help Companies Effectively Protect Business Data
- Global Data Vaulting, Inc. is a leading Software as a Service SaaS provider of fully managed, automated online data protection, archiving and recovery solutions for critical data. Because of today's data-driven threats such as data corruption, theft and loss are more costly than ever, Avitar wanted to ensure that its...
- Tags: Data Backup, IBM Corp., Backups
- Case studies 2007-09-01
- The Dow Chemical Company: Extending Global Reach
- Over 10 years, Dow and HP have transformed a traditional IT help desk environment into a Global Service Desk through the implementation of a Management of Change methodology.
- Tags: Hewlett-Packard Co., The Dow Chemical Co., Help Desk, Call Centers, Strategy, It Operations, Management
- White papers 2007-01-01
- GALtoDB Small Business Edition (exe)
- GALtoDB Small Business Edition (GALtoDB-SBE) is a windows service that exports data from your Global Address List for use in other systems. Unlike other GAL export utilities, it exports a per entry unique key from Microsoft Exchange that allows you to uniquely identify users within an Exchange installation. GALtoDB-SBE features...
- Tags: Web, Contact, GALtoDB-SBE, Channel Management, Marketing
- Software downloads 2006-10-16
- Diamonds: Girl's best friend / Evidence of global cooling?
- More evidence is mounting to challenge global warming theorists, including the latest which shows a millenium-wide global cooling not shown by global warming models. Whose science do you trust?
- Tags: johnbartley, global warming, More Evidence
- Discussion threads 2007-05-22
- Real Benefits for New Business: Managed Communications Services
- Global broadband development has provided access for all sizes of enterprise with simple access to the global market. While large organizations have the technology, expertise and resources for doing business effectively on a global scale, smaller enterprises do not, yet they account for over 90% of the enterprise market by...
- Tags: Benefit, Broadband, Alcatel, Enterprise, Broadband Development, Broadband Internet, Network Technology, Internet, Business Services, Telecommunications, Networking
- White papers 2006-02-17
- Global Crossing Case Study: HI TECH/MANUFACTURING
- HI TECH MANUFACTURING is a leading manufacturer of medical devices for the treatment of patients suffering from respiratory disorders. The company needed a high performance backup network with global reach for redundancy and failover to alleviate availability issues it had encountered when connecting overseas locations. The challenge was to implement...
- Tags: Global Crossing Ltd., IP, Network Technology, Networking, Corporate Communications, Manufacturing, Telecommunications, Marketing
- Case studies 2006-01-06
- Service Desk Consolidation Slashes Support Call Costs by 80 Percent and Helps Atos Origin Retain Global Clients
- Atos Origin is an international information technology services company. To support this global model, Atos Origin knew it needed a single, consolidated and highly effective service desk system. To lower its costs and still ensure a high quality service, Atos Origin wanted a service desk solution that would offer incident,...
- Tags: Service Desk, Consolidation, Atos, Computer Associates International Inc., Service Desk Consolidation, Atos Origin, It Services
- Case studies 2007-04-23
- DHL Wins Prestigious itSMF Award
- DHL offers expertise in express, air and ocean freight, overland transport and logistics solutions. To support its "follow-the-sun" service model, DHL decided to align its per-country IT strategies to a global IT strategy. This included the establishment of three major IT Services Centers with a common service desk platform -...
- Tags: Service Desk, Hewlett-Packard Co., Information Technology, DHL, ITIL, It Services, Supply Chain, Strategy, Business Operations, Management
- Case studies
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