TechRepublic Resources
- Watch N Catch (exe)
- Watch N Catch's X-Generation Surveillance System provides a complete surveillance solution to all your requirements. It provides a hassle-free integration to all your web cameras, digital devices and IP cameras and generates an un-matched surveillance setup, available at your fingertips. Features thereof are as under: Unlimited Camera Integration: integrates any...
- Tags: Mobile, Camera, AR Monitoring System
- Software downloads 2008-03-31
Additional Resources
- Configuring eHealth Application Response to Monitor Web Applications
- eHealth Application Response (AR) helps you manage the performance of your Web applications by monitoring response times for real users, allowing you to diagnose and fix performance problems before users notice them. AR allows you to write detailed rules for any application, but it also provides out of the box...
- Tags: Monitor, Performance, Web Application, Monitoring, Concord Communications Inc., Application Response, E-health, Performance Management, Healthcare, Human Resources, Workforce Management
- White papers 2005-05-12
- Scalability and BMC Remedy Action Request System
- This paper will discuss how BMC Remedy Action Request System (AR System) can scale within an enterprise environment and how, by combining additional hardware resources with some of the scaling features of BMC Remedy AR System, one can create a truly worldwide enterprise application. BMC Remedy AR System has been...
- Tags: BMC Software Inc., Scalability, Remedy Corp., BMC Remedy AR System, It Management, It service Management
- White papers 2006-07-24
- Standards-Based Technology Positions AR Telecom for Future Growth
- AR Telecom, part of the international SGC Group, wanted to increase the flexibility and agility of information systems in line with the evolution of its business. The company wanted to standardize diverse business processes to facilitate a common technology support structure, integration between processes, and integration with any future technology...
- Tags: Oracle Corp., Standards, Operational Planning, Enterprise Software, Databases, Middleware, Business Operations, Software, Data Management
- Case studies
- Northeastern University Improves IS Support With BMC Remedy Action Request System
- A world leader in practice-oriented education, NorthEastern University (NEU) emphasizes educational programs that link classroom learning with workplace experience and integrate professional preparation with study in the liberal arts and sciences. In 1998, when NEU needed to replace its manual spreadsheet-based trouble tracking process, the Information Services (IS) staff determined...
- Tags: BMC Software Inc., Northeastern University, Information Service, Remedy Corp., It Management, It service Management
- Case studies
- Federal Government Agency: Upgrading ARS, Help Desk, and Change Management
- This federal government agency designs, prints, and furnishes a large variety of security productions and other special security documents. RIGID Systems' customer ran an older version of the AR System, Help Desk, and Change Management applications. Help Desk and Change Management were highly customized with new fields and workflow. The...
- Tags: Security, Agency, Government, Customer, RIGID Systems, Change Management, Help Desk, Call Centers, Leadership, Tools & Techniques, Management, It Operations
- Case studies
- Strategies for IT Performance Monitoring: Choosing a Monitoring Solution That Meets Your Needs
- Many organizations require an IT monitoring system to keep their server(s) running, though the depth of monitoring varies significantly. Organizations with even one server should seriously consider a monitoring application. This whitepaper outlines some of the options available and explains how to choose the one that's best for the needs.
- Tags: Strategy, Information Technology, Monitoring
- White papers 2006-07-11
- TechNet Webcast: Client Monitoring With System Center Operations Manager 2007 (Level 200)
- The presenter of this webcast takes a closer look at client monitoring, a new feature in Microsoft System Center Operations Manager 2007. The webcast starts by addressing various customer challenges around client monitoring, and it then explore the Microsoft short-term and long-term vision for client monitoring. Next, the presenter discusses...
- Tags: Webcast, Monitoring, Microsoft Corp., Microsoft TechNet, Client Monitoring, Digital Media, Consumer Electronics, Personal Technology
- Webcasts
- TechNet Webcast: Client Monitoring With System Center Operations Manager 2007 (Level 300)
- This webcast shows some of the new features that have built into Microsoft System Center Operations Manager 2007 so that attendee has a good understanding of what presenter is doing with client monitoring. Presenters begin with a look at some customer challenges around client monitoring, and then explains the Microsoft...
- Tags: Webcast, Monitoring, Microsoft Corp., Microsoft TechNet, Client Monitoring, Digital Media, Consumer Electronics, Personal Technology
- Webcasts
- NCR Saves Time With Remedy and M-Tech
- NCR Corporation enables companies the world over to touch millions of customers, millions of times each day. As a global technology company, NCR is especially dependent on its information technology (IT) infrastructure. As such, in the mid-1990s, NCR's IT Services organization built an incident tracking application on the Remedy Service...
- Tags: NCR Corp., Information Technology, Remedy Corp., Strategy, It Management, Management, It service Management
- Case studies
- TELSK Dramatically Improves First Call Resolution Rates and Customer Satisfaction
- TELSK is a joint venture company created by TELUS International and SK C&C. Previously, TELSK had disparate contact centers and PC Support personnel in 16 separate help desk support teams in multiple locations in Korea. As a result, the support team's ability to respond rapidly to problems was hampered, and...
- Tags: BMC Software Inc., Team, Thomson First Call, Customer Satisfaction, TELSK, ITIL, Process Improvement, Team Management, Call Centers, Help Desk, It Services, It Management, Quality, Business Operations, Management, It Operations, It service Management
- Case studies
- BILLA Uses BMC Remedy's AR System to Power Asset Management Innovation
- With a market share of more than 18%, BILLA is the leader in grocery retail in Austria. Because of the high number of branches, there is an enormous number of IT assets and inventory such as cash-desks, ATM machines, printers, PCs and screens, which need to be managed and controlled....
- Tags: Asset, Innovation, BMC Software Inc., Remedy Corp., Asset Management, It Management, Operational Planning, Business Operations, It service Management
- Case studies
- R+V Versicherung Creates Integrated Service Desk Solutions Around Remedy
- Within R+V, Central User Services (ZBS) is responsible for providing the technical support for all IT systems, and is the central point of contact for all technical problems. Previously, ZBS was using a problem-tracking tool that did not have workflow functionality. As such, changes in the team structure could not...
- Tags: Service Desk, BMC Software Inc., Remedy Corp., R+V Versicherung, It Management, It service Management
- Case studies
- BMC's Remedy AR System: A Services-Role Approach to BPA
- This paper summarizes recent IDC analysis of the evolution of the Business Process Automation (BPA) deployment software market, looking especially at how products and concepts in this fast growing $1 billion market support services industries and services roles in any industry. As a proof point, the paper highlights BMC's Remedy...
- Tags: BMC Software Inc., Remedy Corp., International Data Group, Business Process Automation, Operational Planning, Tools & Techniques, It Management, Enterprise Software, Strategy, It Operations, Business Operations, Management, It service Management, Software
- White papers 2005-06-01
- KMXperts Builds World Class Knowledge Management Application in 90 Days
- KMXperts principals have been successful in developing industry-leading knowledge tools for over 10 years. KMXperts set out to build a new knowledge management application that leveraged best practices and could also be customized to meet unique requirements. Their goal was to find a proven development platform that would enable them...
- Tags: Knowledge, KMXperts, Knowledge Management, Strategy, Business Intelligence, Enterprise Software, Software, Management, Data Management
- Case studies
- Chroniker Availability Monitoring (zip)
- Chroniker is an affordable response time and availability monitoring suite for fundamental monitoring and reporting on network components, Web sites, databases, crucial user tasks, system health, and application transaction response times. Loaded with smart features Chroniker is an essential monitoring tool set for IT system management.Version 4.6 improves BizWatch, SystemWatch,...
- Tags: Monitoring, Chroniker
- Software downloads 2007-07-27
- Optimizing Infrastructure Monitoring
- Does your current monitoring solution effectively detect and verify problems before they become major outages? Does meeting Service Level Agreements (SLA's) keep you awake at night? Is managing IT headcount a constant challenge in your organization? Do you know the real cost of your agent-based current monitoring solution? Join this...
- Tags: Monitoring, Service Level Management, It Operations, It service Management
- Webcasts
- Architecture of a Network Monitoring Element
- A Network Monitoring system is a vital component of a Grid; however, its scalability is a challenge. This paper proposes a network monitoring approach that combines passive monitoring, a domain oriented overlay network, and an attitude for demand driven monitoring sessions. In order to keep into account the demand for...
- Tags: Network, Monitoring, Network Monitoring, Network Monitoring System, Network Administration, Networking
- White papers 2006-07-27
- Choosing a Monitoring System for Your IT Infrastructure?: What Should Your Key Considerations Be?
- Many organizations take months assessing different monitoring software and yet find it difficult to differentiate between these products, since most use the same jargon. Proactive monitoring, root-cause analysis, service-oriented user views, customizable reports, auto-correction, event correlation, etc. Are buzz words that most vendors use to describe their products. This paper...
- Tags: Information Technology, Monitoring System, Monitoring
- White papers 2005-11-17
- Sparkassen Informatik Improves System Availability and Customer Service With Remedy and BMC Software
- Sparkassen Informatik GmbH & Co. KG provides savings banks in Germany with a full range of Information Technology (IT) services - from the development and provisioning of applications, networks, and technical infrastructure to consulting and support. The company was formed in 2001 through the merger of three regional data centers....
- Tags: BMC Software Inc., Customer Service, Remedy Corp., Sparkassen Informatik, It Management, It service Management
- Case studies
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