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- application management: Improving Rating and Billing Throughput for a Leading European Telecom Operator
- When a leading European wireless service provider needed to enhance the throughput of its rating and billing applications, it was already handling more than 30 million calls per day. Its challenge was to find a solution that would improve its current workflow performance while also positioning the business for future...
- Tags: Billing, Application Management, Caritor Inc.
- Case studies
- To Stay Ahead of the Competition, RouteOne Develops a Strong Service-Oriented Architecture Using IBM WebSphere Software
- With the vision of becoming the credit application management system of choice for auto dealers, RouteOne was looking to upgrade its application platform to an open-standards based architecture so that it could support more users and integrate with diverse partners. In addition, the company wanted to differentiate its system within...
- Tags: IBM WebSphere, Application Management, SOA, IBM Corp., Service-Oriented Architecture (SOA), Middleware, Web Services, It Services, Enterprise Software, Application Servers, Software
- Case studies
- The IJsselland Hospital Dares to Make Choices... and Chooses for Central Desktop Management With Scense
- In August 2005 the IT department from the Dutch IJsselland Hospital, located in Capelle aan de Ijssel, decided to start investigating possible solutions to enable central management of all desktops, laptops and tablet PC's and the applications running on these systems. This would allow for serious cost reductions in terms...
- Tags: Hospital, Desktop Management, Application Management, IJsselland Hospital, It Services, Desktops, Hardware
- Case studies
- Solutions for Enhanced Applications Management (webinar)
- In this webinar, hear AT&T Vice President Rose Klimovich describe the pathway to integrated application and network performance management. This pathway includes monitoring, controlling and optimizing applications to maximize performance. Effective application management provides higher availability, reliability and application consistency, improves problem detection and resolution, and enables...
- Tags: Webinar, AT&T Corp., Application Management
- Webcasts
- Effective application management Strategies for Government Agencies
- Despite limited budgets and staff, demands on government agencies are endless. Increasingly, Internet portals and other online systems help satisfy those demands by delivering essential information and services quickly and efficiently. As public reliance on e-government Web applications grows, however, problems with application performance and availability are quickly noticed. This...
- Tags: Agency, Application Management, Computer Associates International Inc., E-government, It Services, Advertising & Promotion, Government, Marketing
- Webcasts
- British American Tobacco - Gaining Insight Into Application Performance
- British American Tobacco is the world's most international tobacco group with operations in 180 markets, 85 factories in 66 countries and an employee base of 85,000 worldwide. Increasingly, businesses are looking to their IT organisations to provide comprehensive application and infrastructure services that are clearly aligned with business objectives, and...
- Tags: Performance, Compuware Application Expert, Application Management, Compuware Corp., British American Tobacco, It Services
- Case studies
- application management Brochure
- Software and patch deployment errors cost businesses billions of dollars each year, but they are preventable. The key is to implement a structured approach to preparing every application, update, and patch for enterprise distribution. This 12-page paper discusses the benefits of software packaging and the solutions available to help make...
- Tags: Patch Deployment, Macrovision Corp., Application Management, Patches
- White papers
- Marimba Provides Source Medical With Automated application management Solution
- Source Medical is the leading provider of information management solutions for the outpatient healthcare market, with products installed in over 1,700 facilities throughout the United States and Canada, documenting more than 40,000 patient visits every day. Using Marimba's Desktop/Mobile Management products, Source Medical's solutions are scalable, secure, and easy to...
- Tags: BMC Software Inc., Information Management, Solution, Partnership, Marimba, Application Management, Source Medical, It Management, Strategy, Networking, It service Management, Management
- Case studies
- Business Service Management: Aligning IT Infrastructure and Applications with Business Needs
- Control the rising costs of infrastructure management by improving the efficiency of your current resources. Learn how to automate infrastructure and application management when you read this analyst white paper. Infrastructure and Application Management offers a strategic approach for ensuring your IT operations support business goals. Find...
- Tags: BMC Software Inc., IT Infrastructure, Information Technology, Business Service Management, Application Management, It Management, It Services, It service Management
- White papers
- ASL ITIL for Enhanced application management
- The emergence of ASL Application Services Library has spawned a potential compliment to the ITIL framework, and is catching the attention of ITSM professionals. Touted as another "Standard" public domain framework sponsored by the ASL Foundation, it provides a collection of best practices for managing application development and maintenance. But...
- Tags: Application Management, Framework, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers
- TechNet Webcast: System Center Advanced application management (Level 300)
- Microsoft System Center Wave 2 brings a collection of new and enhanced capabilities for application management. As the customers and partners begin to think about more advanced solutions in their environments, applications now have new options for packaging, delivery, and management. This webcast highlights the new capabilities for application management...
- Tags: Webcast, Application Management, Microsoft Corp., Microsoft TechNet, It Services, Virtualization, Hardware
- Webcasts 2008-03-10
- Continental Airlines Optimizes Security and Streamlines application management
- As one of the world's leading air carriers, Continental Airlines is committed to implementing advanced technologies that help improve operations and customer service. Recently, the company began upgrading its server environment to the Windows Server 2008 operating system and is streamlining Web application management with the troubleshooting and configuration capabilities...
- Tags: Customer Service, Continental Airlines Inc., Environment, Application Management, Microsoft Windows Server 2008, Product Marketing, Customer Relationship Management (CRM), Microsoft Windows, Security, Operating Systems, Software, Marketing, Enterprise Software
- Case studies 2008-02-01
- Application Development, application management, and Infrastructure Management for a Leader in the Travel Domain
- MindTree Consulting leveraged its expertise in the travel domain and its experience in application development and maintenance to execute new application development and maintain existing applications for a leading provider of distribution solutions in the travel domain. With MindTree's engagement, the client is able to optimize its investment with a...
- Tags: MindTree Consulting, Application Development, Infrastructure Management, Leader, Domain, Application Management, Software Development, Development Tools, Middleware, Software/Web Development, Enterprise Software, Software
- Case studies 2007-12-18
- Simplify application management Throughout the Software Lifecycle
- Application management is complicated by tangled and poorly understood dependencies between applications (programs, data and configurations) and infrastructure (hardware, operating system and environments). Trigence AE decouples applications from their surroundings by encapsulating them along with their critical dependencies, so one can re-use application configurations, rather than re-creating them. Encapsulation insulates...
- Tags: Software, Encapsulation, Application, Application Management, Trigence AE, It Services
- White papers 2006-12-01
- Best Practices for Implementing Application Service Management
- This white paper examines key operational issues facing IT organizations today, with the objective of understanding how system and application management software can help IT to manage business critical applications and achieve important IT service goals. The needs for system and application management software in today's complex distributed multitier environments...
- Tags: Service Management, Information Technology, Application Management, Compuware Corp., Best Practice, It Services
- White papers 2006-03-01
- Technology Integration Directions: application management
- On March 7, 2006, CA (NYSE: CA) acquired Wily Technology and became the only company able to give customers unmatched visibility into their IT environments from end to end - from applications to infrastructures. This means customers can better manage the technologies that are critical to their businesses and boost...
- Tags: Application Management, Computer Associates International Inc., Strategy, It Services, Management
- White papers 2006-03-01
- HP OpenView application management for Microsoft .NET Environments
- In order for today's IT organizations to compete effectively and efficiently, they must deliver and maintain the infrastructure and services relied upon by the businesses they serve. The challenge becomes more apparent with a heterogeneous environment, where several different platforms and applications must be monitored and managed. In many environments,...
- Tags: Microsoft .NET, Hewlett-Packard Co., Environment, Application Management, HP OpenView, Microsoft Corp.
- White papers 2005-12-01
- Operations Governance: The New Management Application
- As a result of both the operations and competitive changes that are occurring, application management products, regardless of whether they are hardware- or software-based, will increasingly be evaluated based upon their ability to make IT more project-focused and support-automated. However, achieving these two objectives must be in addition to, versus...
- Tags: Application Management, NetScout Systems Inc., It Services
- White papers 2005-11-22
- Infrastructure Management is Not Enough: The New IT Operations Imperative
- Infrastructure management is not enough to ensure enterprise applications are meeting business goals. Why? Because users experience applications, NOT infrastructure. Only Mercury's application management offerings address the critical IT disciplines to ensure production applications are not only up and running, but are optimized to deliver business value.
- Tags: Infrastructure Management, Information Technology, Application Management, Mercury Interactive Corp., It Services, It Management, It service Management
- White papers 2005-09-01
- The New Network Challenge: Application Performance Management
- The expanding scope and mission-criticality of enterprise applications creates new challenges and opportunities. Companies continue to invest in the deployment of business-critical applications, and Sniffer Application Intelligence allows enterprise IT departments to easily and effectively determine how they are performing. Sniffer Application Intelligence can significantly enhance the efficiency of enterprise...
- Tags: Network, Application Management, Network General Corp., Application Performance, Application Performance Management, It Services, Networking
- White papers 2005-08-01
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