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Streamlining Operations for Customer Service Excellence: APN News & Media is New Zealand's largest regional newspaper publisher with 58 percent market share. Customer queries had been handled by two separate call centres. Streamlining the operation would make it far more cost-efficient. As a solution a major technology upgrade was undertaken using Nortel Meridian 1 PBX 61C...; Tags: Customer Service, Nortel Networks Corp., APN News & Media, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software; Case studies

Additional Resources

APN Retail eBay Toolbar (exe): Thousands of items on eBay don't sell because they are listed with spelling mistakes. The APN toolbar allows you to use the powerful APN search functionality directly from a browser toolbar. You can quickly search many of the main eBay sites. The toolbar also includes a handy eBay news ticker...; Tags: Toolbar, eBay Inc., APN, APN Toolbar; Software downloads 2006-07-18
World's Largest News Source Enters Interactive TV Market With Media Center: Reuters, the world's largest multimedia news company, is known for its speed, accuracy, and freedom from bias. In 2004, Reuters filed over 2.5 million news items, published in 18 languages, from 209 countries. Although historically a wholesaler of news content, Reuters wanted to explore new ways of distributing news directly...; Tags: Interactive TV, Media Center PC, Microsoft Windows XP Media Center, Microsoft Corp., TV, Reuters Ltd., News, Microsoft Windows XP, Microsoft Windows, Operating Systems, Software; Case studies
CMJ News Feed (widget): CMJ News Feed pulls the daily news RSS feed from CMJ, the College Media Journal. The CMJ Network connects music lovers with the best in new music through print and interactive media, as well as live events. This version is the first release on CNET Download.com.; Tags: News, CMJ News Feed, CMJ Network, RSS, Advertising & Promotion, Internet, Marketing; Software downloads 2007-06-18
Adobe to take Flash videos to desktop: Link to the imageAdobe's Media Player for offline mediahttp://news.com.com/2300-1012_3-6176055-1.htmlStay on top of the latest tech news with our free IT News Digest newsletter, delivered each weekday. Automatically sign up today!http://nl.com.com/MiniFormHandler?brand=techrepublic&list_id=e019; Tags: Sonja Thompson, Adobe Systems Inc., desktop; Discussion threads 2007-04-16

Reuters for Media Center (msi): The Reuters news channel provides continuously updated news stories that can be played on demand for free. You can watch packaged business and markets news reports from key financial capitals, as well as unique raw footage of breaking world news events that offer a better perspective than traditional TV news....; Tags: Media Center PC, Reuters Ltd., Media Center PCs, Financial Accounting, Personal Technology, Home Entertainment, Finance; Software downloads 2005-10-10
Do you bypass blogs when it comes to big news stories?: When you are seeking the nitty-gritty details of big news stories, do you bypass blogs and go straight to Web sites that have a reputation for delivering up-to-date, accurate information? According to this recent news story, that's exactly what the majority of people do: "Survey: For big news, consumers bypass...; Tags: Media, Blog, News Story, Blogging, Advertising & Promotion, Podcasts, Internet, Marketing, Sonja Thompson; Blog posts 2006-10-03
MyUK Portal (exe): MyUK is a UK biased portal designed for Windows XP Media Centre Edition. MyUK provides information such as news, sport, lotto results, traffic news, cinema listings, and maps. MyUK also contains an Online Media EPG which contains many TV & radio stations, streaming Webcams, and on demand features. Version 1.1...; Tags: MyUK Portal, Portals, Microsoft Windows, Web Technology, Microsoft Windows XP, Internet, Operating Systems, Software; Software downloads 2005-10-11
CoolCube XP Media Center (exe): CoolCube XP Media Center is designed to run on your Windows XP PC, while providing all the Feel, Look, Style and Functions of a Media Center. It delivers 5 broadband platforms: Music, News, Movie, Finance and Sport with the same easy access to hundreds of channels. Requirement: Windows Media 10+...; Tags: Broadband, CoolCube XP Media Center, Microsoft Windows, Broadband Internet, Media Center PCs, Network Technology, Microsoft Windows XP, Telecommunications, Operating Systems, Software, Personal Technology, Home Entertainment, Networking; Software downloads 2006-08-23
Media Organizer (msi): Media Organizer is a media organization and archiving tool providing 3 features. Media Organizer renames media files to the media title in the ID3 tag. Media Organizer eliminates redundant media files by checking the file names and eliminating redundancies restoring wasted disk space. Media Organizer, provided a target folder will...; Tags: Archiving, Media, Media Organizer, Advertising & Promotion, Business Intelligence, Marketing, Enterprise Software, Software, Data Management; Software downloads 2007-01-25
In defense of Twitter: Link to the photo galleryTwo takes on Twitterhttp://news.com.com/2300-1038_3-6187342-1.htmlStay on top of the latest tech news with our free IT News Digest newsletter, delivered each weekday. Automatically sign up today!http://nl.com.com/MiniFormHandler?brand=techrepublic&list_id=e019Social-media bandwagon"... it's great for people like me who want to jump on the social-media bandwagon ..."I think this is the defining...; Tags: Sonja Thompson, Twitter, social networking; Discussion threads 2007-05-30
Images: High-tech hoaxes and media mess-ups: Paul isn't dead, Dewey didn't defeat Truman, and Lonelygirl15 is a fake. Here are few of the best hoaxes and pranks to have spread through the media over the past century. by CNET News.com; Tags: news, media, hoaxes, TechRepublic Inc., Advertising & Promotion, Marketing, CNET News.com; Image galleries 2007-10-31
Speedway Media NASCAR RSS News Feed (widget): Keep up to date with NASCAR news with Speedway Media's RSS news feed. This version is the first release on CNET Download.com.; Tags: NASCAR, Media, RSS, Internet; Software downloads 2007-06-25
Who will win the media battle: Web or TV?: Will the Web become more popular than TV in the home? This News.com story claims that Web media has already beat TV in the workplace, is more popular in the daily overall category, and is a close contender for the most popular media at home: "Study: Web is the No. 1 media." According to the...; Tags: Web, Media, Advertising & Promotion, Channel Management, TVs, Tv & Home Theater, Marketing, Personal Technology, Home Entertainment, Sonja Thompson; Blog posts 2006-06-06
HP opens college lab in China for media search: Link to the photo galleryHP's Chinese media search labhttp://content.techrepublic.com.com/2346-1035_11-67661.htmlStay on top of the latest tech news with our free IT News Digest newsletter, delivered each weekday. Automatically sign up today!http://nl.com.com/MiniFormHandler?brand=techrepublic&list_id=e019; Tags: Sonja Thompson, Hewlett-Packard Co.; Discussion threads 2007-05-31
NPR for Media Center (msi): NPR is an internationally acclaimed producer and distributor of noncommercial news, talk, and entertainment programming. Through the Media Center, you can listen at your convenience to current and past editions of NPR's most popular programs including Morning Edition, All Things Considered and Fresh Air. Using Media Center's radio tuner, you...; Tags: Media Center PC, NPR, National Public Radio Inc., Media Center PCs, Personal Technology, Home Entertainment; Software downloads 2005-10-05
Microsoft Expression Media Reader (Mac) (dmg): Expression Media Reader is a free application that enables you to share Expression Media catalogs with anyone on the Macintosh or Windows platform who may not own Expression Media. Expression Media users create catalogs that they can subsequently save and distribute, along with the original images, if they choose. Users...; Tags: Apple Macintosh, Microsoft Corp., Catalog, Expression Media Reader, Desktops, Microsoft Windows, Hardware, Operating Systems, Software; Software downloads 2007-08-18
Newsland for Windows Mobile 5.0 Smartphone (exe): Newsland Personal Media Service will gather the recent news from your favorite Mass Media and deliver it at any time in any form convenient to your smartphone or PDA.Newsland is a news provider for smartphones and PDAs. Newsland is a freeware designed for work with information sources. After installation all...; Tags: Smart phones, Handhelds, Cellular phones, Desktops, smart phone, freeware, desktop computer, PDA, mobile device, desktop, PC, Internet; Software downloads 2006-07-03
Qlikworld Media Reader (exe): It is still possible to add and manage RSS feeds, but the reader also gives access to a big offering of other media: news, job offerings, movies, pictures and audio files. By adding RSS feeds and using the easy-to-use search function (Which saves search entries en keeps them up to...; Tags: RSS Feed, Job, Media, RSS, Advertising & Promotion, Internet, Marketing; Software downloads 2007-11-23
Microsoft Expression Media Reader (Windows) (msi): Expression Media Reader is a free application that enables you to share Expression Media catalogs with anyone on the Macintosh or Windows platform who may not own Expression Media. Expression Media users create catalogs that they can subsequently save and distribute, along with the original images, if they choose. Users...; Tags: Microsoft Corp., Catalog, Expression Media Reader, Microsoft Windows, Operating Systems, Software; Software downloads 2007-08-21

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