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Web analytics (16 results), predictive analytics (10 results), business analytics (9 results), Google Analytics (3 results)
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- Supercharging Your Business Intelligence With Text analytics
- More than 80 percent of today's business information is stored as text. Is it possible to get all that one can from this invaluable resource? The attendee of this webcast will learn how to turn the unstructured data into a sizable competitive advantage. The attendee will find out how to...
- Webcasts
- Notre Dame, Trinity Health Bridge Academic, Industry Research With SAS analytics
- Through their research, academicians are trying to solve business problems. They just don't have enough of what they need to do the job well, explains the assistant professor of management information systems at the University of Notre Dame's Mendoza College of Business. Without real access to company executives or a...
- Case studies
- Web analytics Integrates With CRM for More Effective Marketing, Sales, and Service
- WebTrends, a pioneer in Web analytics, tied its Web analytics platform together with Microsoft Dynamics CRM for more effective online marketing campaigns. Relying on the Microsoft Dynamics CRM business application platform, the solution extends Web analytics beyond traditional marketing roles and into sales, customer service, and management, and makes Microsoft...
- Case studies
- Australian University Graduates to Sophisticated Course Costing Model
- Calculating the cost of delivering tertiary education is a headache for most universities. But with the Australian tertiary sector moving to a market-driven framework, and competition for students and government funding intensifying, understanding the costs of delivering degrees has become critical. Murdoch University in Western Australia needed a powerful database...
- Case studies
- IT Services Company Delivers Advanced Forensic analytics to Industry
- Forensic Pathways creates solutions and services that facilitate discovery of forensic evidence. The company wanted to create a service that would help organizations identify patterns of behavior otherwise lost in complex data sets. Using Microsoft Visual Studio 2005, Microsoft ASP.NET 2.0, and Microsoft SQL Server 2005, the company developed Maverick....
- Case studies
- The Truth Will Keep You Free: analytics, BI, and Compliance
- Risk valuation is required by financial accountability regulations, such as Sarbanes-Oxley (SOX) and Basel II. To comply, companies must document operational risks. To scope compliance efforts, they must determine a corporate risk threshold. And finally, there's the risk of jail time if a person fudge the calculations. Compliance is a...
- White papers
- Dominant Trends in Financial Services
- It's clear that business intelligence has become a major priority for financial institutions. If a person looks at the major business issues in 2005, all of them focused on the need for greater access to data - data of "Certified" quality and accuracy, or at an enterprise versus Line-Of-Business (LOB)...
- White papers
- Getting Started With Operations analytics
- Even sophisticated organizations are sometimes unsure how to proceed with analytic applications. This paper uses a case study to define an analytic application and characterize the problems analytic applications are good at solving. It then shows how analytics can deliver value to the operations function. As organizations mature in their...
- White papers
- Competing on analytics: The New Science of Winning
- The attendee will learn how leading companies and organizations are using analytics to differentiate themselves from their competitors. The attendee will also learn best practices for implementing an effective analytics program in the organization and how to start an analytics program in the organization.
- Webcasts
- Best Practices for Achieving Maximum Customer Satisfaction & Operational Efficiency!
- Who has time to listen to thousands of minutes of recorded interactions? Voice Print and CallMiner will show the viewer how speech analytics are allowing contact centers to reach new heights in productivity and effectiveness by analyzing up to 100% of recorded calls! Now recognized as essential technologies for every...
- Webcasts
- How Real-Time analytics and Automated eLearning Are Revolutionizing the Contact Center: A 1-800-FLOWERS.COM Best Practices Case Study
- This webcast shows how 1-800-FLOWERS.COM is utilizing real-time contact center analytics and automated agent training to greatly improve their productivity, their customer service, and their bottom line. In this webcast, the viewer will learn why delivering real-time, consolidated intelligence to managers and agents improves communication, performance, and cohesive decision making...
- Webcasts
- The Power to Know With Customer Interactions
- Interaction analytics is a perfect complement to today's advanced Business Intelligence (BI) solutions that analyze transactional and CRM information. Interaction analytics coupled with BI solutions can provide the voice of the customer - the "Direct line" to what they are saying today. Now a person can understand "Why it happened"...
- Webcasts
- Insight From Interactions for Business Insight
- Analytics in the Contact Center has received a lot of attention, but how are companies actually using it to improve their business? Through this webcast the viewer will learn how today's businesses are using analytics to make a positive impact on their organization and customers. With the insights gained through...
- Webcasts
- Developing a Strategic Understanding of Customers Through Speech analytics
- Speech analytics is an effective tool for conducting root cause analysis, to pinpoint the reasons behind customer calls, and for helping organizations gain a better, more accurate picture of the reasons behind customer churn; of successful versus failed sales promotions; and of competitive advantages and disadvantages in the marketplace. But...
- Webcasts
- The Letter and the Envelope: Introducing Sophisticated analytics to Understand Customer Behavior
- Today's typical contact center reporting system uses outdated, ineffective metrics to evaluate customer satisfaction. Like reading the outside of an envelope, people don't get much more than name and address - metrics like average hold time, call duration, etc - that only gives context about the interaction, but not, most...
- Webcasts
- New Tools to Maximize Profits With Every Customer Interaction
- Contact center managers running collections operations know that maximizing collections and recovery solutions deliver greater profits. Assessing new tools to help them achieve this goal is critical to the success of their operation. Through this webcast the viewer will learn how to run the business more profitably with a new...
- Webcasts
- Web analytics Using Oracle Application Server Discoverer
- This paper will offer an overview of an alternative that is available to companies running Oracle Application Server 10g Enterprise Edition. Instead of investing in another expensive information silo, these companies can apply the reporting power and flexibility of the Oracle Application Server Discoverer query and analysis tool to information-rich...
- White papers
- Fast Forward: analytics and Data Mining Skills Give Grads a Competitive Edge
- Analytics is a secret weapon of many top-performing companies nowadays. Organizations such as Amazon.com, Harrah's, Capital One and even the Boston Red Sox have dominated their fields by employing industrial-strength analytics across a wide variety of activities, mining vast amounts of customer data to help reduce fraud, anticipate resource demand,...
- Webcasts
- SAS analytics on SAP Data Help the Leading Publisher in the Netherlands to Map Out Its Future
- In 2001, to increase its efficiency, Sanoma Uitgevers began the implementation of an SAP R/3 media industry transactional system to replace the legacy environment: first rolling out advertising sales, then product sales, article sales and, finally, the various subscription sales. The challenge was to get the information out of SAP...
- Case studies
- BNP Paribas Enables Fast, Predictable Response Times to Deliver Real-Time Pricing and analytics
- A major European provider of banking and financial services, BNP Paribas has operations in 85 countries and ranks among the world's top 15 banks by market capitalization and assets. The company wanted to reduce IT costs related to the company's legacy statistical analysis system. The challenge was to give thousands...
- Case studies
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