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amdocs

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Amdocs Case Study: E-Plus: E-Plus wanted to be a market leader in mobile data. To offer products where content plays a dominant role, one needs flexible systems. Amdocs is a strategic partner for E-Plus in the next generation. Amdocs provides them with a flexible system that supports GSM, GPRS data and content-related services, and...; Tags: Amdocs, Advertising & Promotion, Cellular Phones, Marketing, Consumer Electronics, Personal Technology; Case studies
Enabling Next-Generation Convergent Billing With Amdocs and HP Integrity Solutions: Faced with ever-changing market dynamics, Service Providers SPs are striving to improve their competitive positioning. To be successful, SPs must increase their operating efficiencies in order to manage and control costs. At the same time, they must increase revenues by acquiring, retaining and growing high-value customers. The Amdocs Next-Generation Convergent...; Tags: HP Integrity, Amdocs, Billing, Hewlett-Packard Co., Amdocs Next-Generation Convergent Billing Solution, Business Services; White papers 2007-03-01
Amdocs CRM 6 on HP Integrity Servers: Scalable Customer Relationship Management Solutions: Customers have so many choices in the global economy, that companies who maintain strong relationships with their customers definitely have an edge in being able to differentiate themselves through the quality of their customer contacts. Developing a stronger and more personal relationship with each customer is an important ingredient in...; Tags: HP Integrity, Amdocs, Hewlett-Packard Co., Customer, Server, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing; White papers 2006-12-01
Assuring the Customer Experience: Defining a Customer-Driven Service Assurance Strategy: The shift to customer-centricity is being driven both by service providers and their customers. Customers are increasingly demanding better customer service from their service providers. When a customer's service is interrupted, they expect the service provider to not only already know that they have been affected and to identify the...; Tags: Strategy, Amdocs, Service Provider, Business Services; White papers 2006-05-01
Outlook Integration for Amdocs CRM: This paper is a technical description of the software product, aimed to create bi-directional integration between Amdocs CRM and Microsoft Outlook. The paper describes key features of the Outlook Integration for Amdocs CRM provides a high-level architectural overview of the solution and its components, and exhibits the functional and implementation...; Tags: Amdocs, CRM, Integration, Microsoft Outlook, Advertising & Promotion, Customer Relationship Management (CRM), Groupware, Microsoft Office, Enterprise Software, Office Suites, Software, Marketing; White papers 2005-09-21

Customer Experience-Driven Service Fulfillment: Introducing the Amdocs Order-to-Activation Solution: Amdocs Order-to-Activation Solution takes an Integrated Customer Management ICM approach to resolving the fulfillment crisis for next generation services, packages and bundles. Amdocs' approach is to enable customer experience-driven service fulfillment. This refers to the intended customer experience in procuring the service - what a person wants his or her...; Tags: Amdocs, Service Fulfillment, Amdocs Order-to-Activation Solution, Business Services, Operational Planning, Strategy, Business Operations, Management; White papers 2005-06-01
IPTV and IP Convergence: Gaining Competitive Advantage by Creating the Intentional Customer Experience: In order for wireline Communication Service Providers CSPs to address the decline in their traditional business, they must include IPTV as a strategic component in their service bundle. However, rapidly launching IPTV, VoIP and other digital content services is not enough. To achieve market leadership, CSPs must undergo a significant...; Tags: Amdocs, IP Television, Competitive Advantage, IP, Convergence, TVs, Tv & Home Theater, Broadband Internet, Personal Technology, Home Entertainment, Telecommunications; White papers 2005-02-01

Additional Resources

Measuring and Managing Intangibles in Mobile Commerce: The Potential of Mediation Standards: The 3G challenge for Digifone was to 'move up the value chain. As solution, the IT team at Digifone focused on mediation software and processes. Mediation refers to the processing and delivering of information between a telecommunications network, for example a GSM or 3G network, and an operator's business support...; Tags: Mobile, Mediation, Network, Standards, 3G, Cellular Phones, Channel Management, Wireless, Networking, Consumer Electronics, Personal Technology, Marketing; Case studies
Extending CRM With Knowledge Management: Automating Problem Resolution With Knowledge-Empowered Customer Service: In a session with Kanisa and Amdocs ClarifyCRM, leaders from the knowledge management and CRM industries, learn how to increase overall customer satisfaction through the integration of CRM and problem resolution technologies.; Tags: Problem Resolution, Knowledge, CRM, Knowledge Management, Advertising & Promotion, Customer Relationship Management (CRM), Business Intelligence, Strategy, Enterprise Software, Software, Marketing, Data Management, Management; Webcasts
Pre-Emptive Troubleshooting Offers Clear ROI: Qpass drives the world's digital commerce by enabling the selling of any product or service. At Qpass, the Digital Commerce Division of Amdocs, availability is not only critical to selling their solution, availability is the solution. Every product or service that allows the Qpass team to move more quickly, improve...; Tags: BEA Systems Inc., ROI, Qpass, Clear, Roi/Tco, Application Servers, Middleware, Enterprise Software, Finance, Managerial Accounting, Software; Case studies 2007-03-01
MetraTech helps company streamline billing: CIOs can play an important role in increasing corporate revenues by improving customer billing operations. This case study demonstrates that a properly selected billing solution can help companies boost cash flow by reducing their billing cycle, stopping revenue leakage through underbilling, and cutting the total cost of billing operations through...; Tags: billing, Calling, Dan Horton, David Southgate, MetraTech Corp.; Technical articles 2003-09-08
'Slim client' call centers: Extending the reach: By Peter LowberCall centers are high-volume environments that require fast response times. A rich user interface with poor performance is as unacceptable as a user interface with good performance but lacking in richness. Thin and slim client technology extends the reach of call centers, lowers the cost of software support,...; Tags: call-center, Gartner , presentation logic, server, thin client, user interface; Technical articles 2003-05-14
Important disclosure information about Morgan Stanley: Check out a listing of the numerous companies that have engaged Morgan Stanley to manage or comanage a public offering over the previous three years.The information and opinions in this report were prepared by Morgan Stanley & Co. Incorporated (“Morgan Stanley Dean Witter”). Morgan Stanley Dean Witter does not undertake...; Tags: Kimberly Henderson, Morgan Stanley, Morgan Stanley & Co. Inc., security; Technical articles 2000-09-15

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