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- Decision Support: FirstClass provides an e-mail and messaging system alternative
- Though facing stiff competition from Outlook and Notes, FirstClass can be used as an alternative to these venerable messaging system platforms, as one airline discovers.E-mail should be simple—you send a message, you get a message. When you join functions like calendaring, collaboration, and unified messaging capabilities to an e-mail application,...
- Tags: Groupware, Servers, Microsoft Windows 2000, Dana Norton, e-mail, messaging, decision support, FirstClass, Alaska Airlines, Centrinity
- Technical articles 2002-07-02
- Alaska Airlines Soars in Meeting the Needs of More Than 17 Million Customers Annually
- For 74 years, Alaska Airlines has been providing world-class domestic airline service. Understanding and responding to customer needs is the key to success in the increasingly competitive domestic airline industry, where margins are small and customer loyalty is prized. Over the years, Alaska Airlines acquired a great deal of customer...
- Tags: Alaska Airlines, Process Improvement, Financial Planning, Quality, Business Operations, Finance
- Case studies
Additional Resources
- Scandinavian Airlines Uses SAS to Improve Services and Ensure Superior Customer Relations
- Competition amongst airlines for customers is very tough. It is essential for airlines to listen to their customers and adapt their services to meet their customers' requirements, while also ensuring that their prices match the services they are offering. Scandinavian Airlines is a customer-focused company, and its management decided that...
- Tags: Customer, SAS Institute, Scandinavian Airlines
- Case studies
- Qualcomm Case Study: American Airlines
- American Airlines is one of the world's largest airlines, serving more than 250 cities in more than 40 countries with more than 3,800 flights. The Mobility Solutions Group of American Airlines' IT Enterprise Technology Group and the Maintenance and Engineering (M&E) IT Group wanted to develop a method for mechanics...
- Tags: American Airlines, Qualcomm Inc., Cellular Phones, Consumer Electronics, Personal Technology
- Case studies
- Printek Case Study: American Airlines
- Printek's PrintMaster 850 was recently approved for use throughout American Airlines Maintenance group by E.D.S. / Sabre. Extensive tests were performed by the Platform Development Group on the PM850 and PM850 w/Ethernet. After two months of testing, the PrintMaster 850 was given the green light, and is now the preferred...
- Tags: American Airlines, Printek, Printers, Hardware, Peripherals
- Case studies
- Continental Airlines: One Place to Point
- Continental Airlines explains why using a single vendor for its IT infrastructure - specifically HP - is the best solution.
- Tags: Hewlett-Packard Co., Continental Airlines Inc., Strategy, Management
- Webcasts 2007-01-01
- Continental Airlines Optimizes Its Network Design Process Across the Enterprise
- Designing, maintaining, and supporting an efficient Information Technology IT infrastructure can be a daunting task for any company, especially for a corporation such as Continental Airlines with hubs, facilities, offices, and personnel scattered across the globe. That's why Continental Airlines is working with consultants at Microsoft Corporation to optimize its...
- Tags: Continental Airlines Inc., Network, Information Technology, Microsoft Corp., Network Design, Strategy, Management
- Case studies 2004-06-01
- Alaska Home Real Estate Realtors (exe)
- Alaska Home Real Estate Realtors was designed as a user friendly desktop software to help connect individuals with each other. Find the home of your dreams. It was designed for quick and fast private listings, realtors, buyers, and renters. If your in the market to buy, sell, or rent you'll...
- Tags: Software, Realtor, Alaska Home Real Estate Realtors, Tools & Techniques, Real Estate, Management, Business Operations
- Software downloads 2007-08-10
- A380 dingo airlines virtual (exe)
- A 380 has come to dingo airlines virtual. Download this then launch flight simulator 2004 and fly.
- Tags: Airline
- Software downloads 2006-11-06
- ADEC Brings Advanced Learning to K-20 Schools Via Internet2 in Even the Remotest Reaches of Alaska
- Distance learning breaks down barriers for Alaska, a state that's more than twice as large as Texas - more than 586,000 square miles with only 12,200 miles of roads. Alaska Distance Education Consortium ADEC wanted to deploy network that enables distance education and collaboration across Alaskan villages and towns. To...
- Tags: Distance Education, Juniper Networks Inc., Internet2, Alaska, E-learning, Training And Certification, Enterprise Software, Software
- Case studies 2008-03-01
- American Airlines uses Sybase IQ to conduct fast ad hoc queries to uncover fraudulent ticketing.
- American Airlines is the world’s largest carrier, serving more than 250 cities in 41 countries with 1,100 airplanes and approximately 4,400 daily flights. The airline processes approximately 125 million transportation documents on an annual basis. For any airline, identifying fraudulent transactions, which are usually unintentional but quite...
- Tags: Airline, American Airlines, Sybase Inc., Databases, Enterprise Software, Software, Data Management
- White papers 2004-11-04
- What if...OS zealots ran major airlines?
- THE AIRLINES NEED TO BE VIRUS SCANNEDThat should do it!Happily, Jet Blue runs an airlinewhere you can wait 11 hours before your job is set to processed, being told all the time you're about to get going, where the garbage queue fills up and is not collected, input runs out...
- Tags: BALTHOR, software, operating system
- Discussion threads 2007-02-27
- Sequestered Solutions Alaska, LLC Selects the Dense, Scalable, and Easy-to-Manage Dell EqualLogic iSCSI SAN to Support More Than 160,000 Potential New Storage Users
- Sequestered Solutions Alaska, LLC SSA wanted to find a reliable, cost-effective, scalable, and easy-to-manage storage system that can be deployed quickly enough to support 160,000 potential new storage users within six months. Sequestered Solutions Alaska, LLC selected the Dell EqualLogic Storage Area Network SAN to support the DataCenter Vault service...
- Tags: Dell Computer Corp., Storage, Hardware
- Case studies 2008-09-01
- Faster planes + overtaxed tech = longer flights
- There's a reason why aerial WiFi's getting popular, with tests even by the rapidly expanding budget carrier Southwest Airlines in the works: Atrociously awful air travel. A Wall Street Journal article this week reports Planes Are Faster and Navigation Better, but Airlines Are Padding Schedules Even More as Congestion...
- Tags: FAA, Flight, Wireless LANs, Wi-Fi, Wireless, John Bartley K7AAY
- Blog posts 2007-06-01
- HP ProCurve Networking Case Study: Frontier Airlines
- Frontier Airlines, a low-cost airline, provides service to 37 U.S. cities and major cities in Mexico. Frontier Airlines is a stellar example of an airline succeeding in spite of a challenging industry environment. Company executives have structured a business built upon scalability-one that can expand efficiently and securely based on...
- Tags: Airline, Hewlett-Packard Co., HP ProCurve, Frontier Airlines, Utility Computing
- Case studies
- Austrian Airlines Portal for Pilots' Tablet PCs Meets Security Guidelines
- Security is a priority around air travel. In 2004, Austrian Airlines launched a project to create a secure Web-enabled portal that delivered pilot documentation to tablet PCs. Working with Microsoft Gold Certified Partner mii, Austrian Airlines created their electronic flight rules and communication portal named "eFORCE" and deployed handheld devices...
- Tags: PC, Tablet PC, Microsoft Corp., Organization, Portals, Tablets, Web Technology, Notebooks, Security, Internet, Hardware, Notebooks & Tablets
- Case studies
- Southwest Airlines Flies High With Real-Time Flight Data
- In the airline industry, Southwest Airlines is considered a true maverick. By shaking up the rules of flying and improving upon inefficient industry norms, Southwest has quickly grown to the fourth-largest domestic carrier. SWIFT is a flight management tool consisting of applications for managing the fleet of aircraft and dispatching...
- Tags: TIBCO Software Inc., Southwest Airlines Co., Messaging, Groupware, Strategy, Enterprise Software, Software, Management
- Case studies
- Korean Airlines Improves Cross-Divisional Project Management and Reduces Risk Using Microsoft Enterprise Project Management
- Korean Airlines has rapidly soared to the rank of thirteenth largest airline in the world. To better manage a proliferation of projects and teams, Korean Airlines recently updated its Microsoft Enterprise Project Management solution to take advantage of enhanced features in the 2007 Microsoft Office system. The solution will enable...
- Tags: Airline, Microsoft Corp., Korean Airlines, Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Management
- Case studies
- Regulatory Compliance Case Study: Continental Airlines
- Continental Airlines has the distinction of being the sixth largest airline in the world and, according to a 2005 Zagat survey, the top U.S. carrier in terms of customer satisfaction. Continental Airlines needed to comply with government-mandated regulatory requirements such as Sarbanes-Oxley and the Payment Card Industry PCI data security...
- Tags: McAfee Inc., Continental Airlines Inc., Regulatory Compliance, Networking, Security, Human Resources, Policies And Procedures
- Case studies 2006-01-01
- Credit Union Capitalizes on Cross-Sell Opportunities by Centralizing Data
- The Alaska USA Federal Credit Union is highly regarded - and widely used - throughout Alaska and the Pacific Northwest. Roughly 300,000 members take advantage of the rapidly growing credit union's diverse services. However, isolated databases within each business unit made cross-selling to existing members difficult and tracking opportunity referrals...
- Tags: Union, Microsoft Corp., CRM, Referral, Alaska USA Federal Credit Union, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Case studies 2007-08-01
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