TechRepublic Resources
- Remote Data Back-Ups (exe)
- The Agent is the software application installed on your computer that manages the backup and retrieval of your files. The Agent connects, via the Internet or local intranet, to a facility called the Data Center to back up your files. Your backups are then stored at the Data Center until...
- Tags: Data Center, Agent, West Tex Media, Data Centers, Real Estate, Storage, Hardware, Data Management, Business Operations
- Software downloads 2008-04-24
- agentEZ (zip)
- agentEZ allows you to quickly and easily see the underlying causes for any agent problems sparing you from the tedium and headaches that so often come with manually tracking down these problems. A time-saving tool for Domino administration. This version is the first release on CNET Download.com.
- Tags: Agent, Ytria, agentEZ, Real Estate, Business Operations
- Software downloads 2008-04-23
- Help your end-users make Help Desk calls the right way
- If you've managed a Help Desk for very long, you know the frustrations your staff feels when dealing with callers who can be irritable and demanding. It helps to counsel your staffers to keep their calm and explain things patiently to the caller, but it may also help to give...
- Tags: Agent, Call, Help Desk, Call Centers, Real Estate, It Operations, Business Operations, Diana Thompson
- Blog posts 2008-05-08
- OnWeb Mobile for Insurance
- This webinar will show you how you can use today's mobile technology to create significant boosts in agent productivity and claims processing speed - and build a competitive advantage within your industry. The webinar will show you how you can transform host applications and packaged enterprise applications into Web-based mobile...
- Tags: NetManage, Mobile, Agent, Webinar, Insurance, Real Estate, Advertising & Promotion, Business Operations, Marketing
- Webcasts
- A Heterogeneous Multi-agent System for Adaptive Web Applications
- A web site presents an intrinsic graph-like spatial structure composed of pages connected by hyperlinks. This structure may represent an environment in which agents related to visitors of the web site are positioned and moved in order to track their navigation. To consider this structure and to keep track of...
- Tags: Web, Agent, Structure, Web Application, Web Site, Real Estate, Web Site Development, Web Technology, Channel Management, Business Operations, Internet, Marketing
- White papers
- Health Insurance Provider Streamlines Processes, Increases Sales With New Portal
- Assurant Health wanted to establish a competitive advantage by making it easier for independent agents and customers to obtain insurance quotes and submit policy applications. Working with Microsoft Gold Certified Partner Capgemini and the Microsoft Visual Studio .NET 2003 development system, Assurant Health created an online solution called the Electronic...
- Tags: Health Insurance, Microsoft BizTalk Server, Agent, Health Care, Microsoft Corp., Sales, Portals, Real Estate, Insurance, Web Services, Application Servers, Middleware, Internet, Business Operations, Corporate Insurance, Enterprise Software, Software
- Case studies
- A Shipment Tracking System Using Wireless Technology and Mobile agents
- To demonstrate the applicability of the mobile agent technology in supply chain management, the authors developed a prototype system which makes use of a wireless network link, the global positioning system, and mobile agents. The system demonstrates the workability of this combination of technologies in an industrial application. Mobile agent...
- Tags: Mobile, Agent, Wireless Technology, Wireless, Mobile Agent, Real Estate, Advertising & Promotion, Business Operations, Marketing
- White papers
- Hancock Extends E-Mail to 2,500 agents With Microsoft Outlook Web Access
- John Hancock's 2,500 independent agents were communicating with their customers by telephone and mail, while the customers increasingly wanted the ability to communicate with their agents by e-mail. But e-mail posed several challenges for the company. To solve its e-mail need, the company turned to Microsoft Outlook Web Access, the...
- Tags: Agent, Server, Microsoft Corp., John Hancock Financial Services Inc., Microsoft Outlook Web Access, Hancock, E-mail, Microsoft Outlook, Real Estate, Groupware, Microsoft Office, Online Communications, Office Suites, Software, Business Operations, Enterprise Software
- Case studies
- Avaya Contact Centre Solution Improves Efficiency and Satisfies Customers at Chunghwa Telecom
- ChungHwa Telecom (CHT) needed to link and centrally manage 20 small call centres throughout Taiwan in order to maximize customer service and improve agent productivity. CHT installed an Avaya Contact Centre Solution powered by the Avaya DEFINITY Communications Server and Avaya Communication Manager. This solution linked all 20 centres, offered...
- Tags: Chunghwa Telecom, Agent, Avaya Inc., Real Estate, Business Operations
- Case studies
- National City Mortgage Improves agent Performance With Avaya and Syntora Contact Center Solution
- The challenge was how to improve agent performance, which was measured by several indicators - including talk time, quality of service, collections results and after call processing time. Prior to adopting Syntora's Agentivity solution, National City Mortgage was only able to give agents feedback on their stats the next day...
- Tags: Agent, Avaya Inc., City Mortgage, Real Estate, Mortgages, Business Operations, Finance, Capital Structures
- Case studies
- Service Level Agreements for Semantic Web agents
- This paper proposes an RDF-based language called SWCL to represent contracts, with a focus on service level agreements. The language came about due to a requirement in the research concerning reliable service delivery in domains containing virtual organizations, and the paper describes one such domain. The language is built around...
- Tags: Paper, SLA, Agent, Language, RDF, Service Level Management, XML, Real Estate, Semantic Web, Internet, It Operations, It service Management, Software/Web Development, Web Development, Business Operations
- White papers
- EDC Improves Productivity of Mobile Real Estate agents With Messaging Solution
- As the largest and oldest chain of independently owned real estate agencies in Denmark, EDC oversees on average two property sales every hour. The company's agents spend most of their time in the field. EDC believed that these employees would be more productive if they could use mobile devices to...
- Tags: Mobile, Agent, Microsoft Exchange Server, Messaging, Microsoft Corp., Mobile Device, EDC, Advertising & Promotion, Real Estate, Marketing, Business Operations
- Case studies
- Security Lock Distributors Increases Contact Center agent Productivity and Sales With Cisco IP Communications
- For Security Lock Distributors of Westwood, Massachusetts, the inbound contact center is the lifeblood of the business. In 2001, the company purchased a new headquarters building in Massachusetts, and soon realized that the traditional switch hampered sales potential. The company executives conducted a round-table discussion about improving the customer experience...
- Tags: Security, Agent, Contact Center, IP, Sales, Cisco Systems Inc., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies
- agentless or agent-based Monitoring? Choose a Hybrid Approach Using BMC Performance Manager
- As most administrators know, some IT components are more important than others. Most availability and performance-monitoring products, however, cannot make that distinction. Ideally, you need the flexibility to manage what's most important to the business. Choosing between robust products with deep functionality and simple ones with "good...
- Tags: BMC Software Inc., Performance, Agent, Monitoring, BMC Performance Manager, It Management, It service Management
- White papers
- agentless Management Comes of Age
- In this webcast you will learn how intelligent management layers linked to embedded agents will replace today's explosion of added agents, closing the gap between today's jumble of enterprise technology and more organic IT. You will learn how agentless management can reduce IT management costs while improving IT service quality....
- Tags: BMC Software Inc., Agent, Information Technology, Real Estate, It Management, Strategy, Business Operations, It service Management, Management
- Webcasts
- Cisco Unified Communications From SDI Networks Provides Real Estate agents With Mobility, Connectivity
- Prudential C. Dan Joyner Co., a successful real estate company headquartered in Greenville, South Carolina, has 11 offices spread across five counties in the northern part of the state, housing 100 employees and 400 contract real estate agents and sales associates. An aging hardware infrastructure was affecting the company's speed...
- Tags: Agent, Unified Communications, Mobility, Cisco Systems Inc., Real Estate, Business Operations
- Case studies
- Upgraded Bonus Tracking Pays Off for Coldwell Banker
- Coldwell Banker, a professional international real estate organization, acknowledges sales associates whose performance places them among the industry's best. To ensure a winning team, Coldwell Banker enhanced Ulti-Pro, its outdated agent bonus management system. Coldwell Banker worked with Microsoft Certified Solution Provider Partner (MCSP) G. A. Sullivan to develop a...
- Tags: Agent, Microsoft Corp., Real Estate, Business Operations
- Case studies
- Transparency in Logistics and Store Inventory at Vodafone Portugal
- The U.K.-based Vodafone Group is one of the largest telecommunications companies in the world and provides a range of mobile telecommunications services, including voice and data. The company decided to implement a standardized tool that not only supported and automated the demand planning process across all Vodafone business units, but...
- Tags: Vodafone Group Plc., Agent, Logistics, International Data Group, Supply Chain, Telephony, Real Estate, Telecom & Utilities, Telecommunications, Business Operations, Networking
- Case studies
- Enhancing agent OPEN With Concepts Used in the Tropos Methodology
- Object technology has been supporting the development of information systems for many years but is now slowly evolving to encompass more recent ideas relating to the concept of "agent". Integrating agent concepts into existing OO methodologies has resulted in several agent-oriented methodologies, one of which is Agent OPEN. This paper...
- Tags: Agent, Real Estate, Business Operations
- White papers
- TechNet Webcast: Upgrading to SQL Server agent in SQL Server 2005: User Experience (Level 200)
- This webcast addresses what to consider as a person prepare to upgrade to SQL Server Agent in Microsoft SQL Server 2005.
- Tags: Webcast, Agent, Microsoft SQL Server, Microsoft Corp., Microsoft SQL Server 2005, Microsoft TechNet, Databases, Enterprise Software, Software, Data Management
- Webcasts
