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- NetOp Gives Best Value for the Money
- SAVIA-Amadeus, owned by airline carrier Iberia and Amadeus GTD, is the technology supplier for 93% of the Spanish travel agencies with reservation systems. Currently, they supply over 6000 travel agencies covering a total of 16.000 terminals in Spain. They needed a remote control application with reboot capabilities and both web...
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- Irish Government agency Streamlines Communication With Novell GroupWise
- The Irish Government's Department of the Environment, Heritage and Local Government is responsible for developing and coordinating policy and legislation across a wide range of areas. In advance of Ireland leading the EU presidency, the department decided it was time to overhaul its communications infrastructure to streamline communications between civil...
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- New South Wales Department of Commerce - CCSU Uses Advansys Formativ and GroupWise to Roll Out Centralized Incident and Request Management Process for All CCSU Client Agencies and Staff
- Central Corporate Services Unit CCSU of the New South Wales Department of Commerce provides administrative and technical support to 38 government agencies. In 2002, CCSU recognized that each of its service lines had a unique set of processes, procedures and contact points for managing CCSU client and staff incident and...
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- A Team of Researchers From Universities, Biotech Labs and Government Agencies Work Together to Map Out a New Approach to Bird Flu Treatment
- Amaox, Ltd. is a biotechnology company that acts as a bridge for governmental agencies, industry, and universities to facilitate the delivery of technologies that improve the response to bio/chem weapons of mass destruction and other threats to public health. The challenge was to create a virtual working group capable of...
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- Moving Venue Management Relies on CA and Computer Information agency for Total Data Protection
- First launched in London in 1992, Moving Venue Management is dedicated to providing conference and event management services in a range of venues across the UK and Europe. Moving Venue Management Australia deal with information from a wide variety of sources and need to ensure the integrity of that information...
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- BS15000 Procurement and Service Management in a Multi-Supplier Environment for a Central Government agency
- In order to support the objectives of consistent, quality services, the agency had a strategy to adopt and implement ITIL, the worldwide industry recognised best-practice Service Management framework. To support this strategy, suppliers were required to adopt ITIL and work towards BS15000, the standard for IT Service Management. BS15000 was...
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- Federal Government agency: Upgrading ARS, Help Desk, and Change Management
- This federal government agency designs, prints, and furnishes a large variety of security productions and other special security documents. RIGID Systems' customer ran an older version of the AR System, Help Desk, and Change Management applications. Help Desk and Change Management were highly customized with new fields and workflow. The...
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- British Columbia Cancer agency Improves Patient Care With Distributed Storage Grid
- The BC Cancer Agency provides a cancer-care program for the people of British Columbia, including prevention, screening and early detection, diagnosis and treatment services, support programs, community programs, research, and education. With 30 hospitals and medical centers generating images and sending them to the BC Cancer Agency, the institution needed...
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- State agency Improves Service Effectiveness by Giving Employees Database Access From Their IP Phones
- The Arizona Department of Commerce promotes economic vitality throughout the State through community, workforce, and business development. In 2003, the State of Arizona asked the 100-person department to move from its existing location to the State Capitol Tower building in Phoenix. The department considered three options for its voice system...
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- Novell Case Study: Atlantic Canada Opportunity agency
- At the Atlantic Canada Opportunities Agency ACOA based in Moncton, New Brunswick, keeping up with technology is part of doing business. Charged with the responsibility of co-ordinating all federal government activities in the Maritimes and supporting regional economic development, ACOA is often requested by business and government agencies to assist...
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- Australian Government agency Uses Novell Nsure to Provide More Than 500,000 Public Sector and Military Employees With Secure, Online Access to Manage Retirement Accounts
- ComSuper, an Australian Government Business Unit, is the administrator for the superannuation fund retirement program for federal employees of the Commonwealth. To provide more than 500,000 users with online access to manage their own accounts, ComSuper needed to provide secure user authentication, as well as protect member data to comply...
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- Washington's Department of Personnel Trains IT Professionals Using GeoLearning's LMS Suite
- The Department of Personnel DoP is a central service agency that provides services to roughly 72 other state agencies, so getting something up and running quickly was essential. Ease of deployment was one of the main criteria the state of Washington's Department of Personnel was looking for as it shopped...
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- How Australian Real Estate Agents Work Smarter and Save Up to Thousands of Dollars Per Week
- Sydney real estate agencies Remax Penrith and Century 21 Mount Druitt once shared a dilemma - how to gauge performance and find new business in a volatile property market. Not any more. Using Microsoft .NET technology, independent software developers Unique World and What's Your Bottom Line have produced the world's...
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- Federal agency Speeds Retail Delivery, Tracks Cash, and Raises Accountability
- In 2004, the retail side of the U.S. National Archives and Records Administration NARA sold U.S.$9,800,000 in 3,000 SKUs of memorabilia and copies of individual U.S. military, immigration, and citizenship records. But several years ago, procedures and cash control varied all over the map in 22 U.S. locations. Some mail...
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- agency Protects Shared PCs, Saves Technical Support Time With New Security Tool
- The West Virginia Library Commission, located in Charleston, West Virginia, distributes grants and creates library programs across the state. The financially challenged commission has a small IT department that maintains nearly 2,000 PCs. Most of the computers are shared-access public PCs, used by library patrons for research, e-mail, and browsing...
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- Intel Itanium 2 Processor Powers Reservations Portal for Nippon Travel agency
- Founded in 1905, Nippon Travel Agency NTA is Japan's oldest travel agency and one of its most successful ones. NTA also runs one of Japan's most popular travel-related web sites. Traffic on its popular Travel Plaza web portal grew so rapidly that company's RISC platform was overloaded just one year...
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- LifeWorks and MIP Fund Accounting Pro: Shelter, Safety, Support, Success
- LifeWorks is a central Texas nonprofit agency that helps youths and families transition from crisis to safety and success. The agency faced the challenge of searching for full-featured integrated accounting system because of the merger of four agencies on four different systems. MIP Fund Accounting Pro has been the backbone...
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- Travel Assistance agency: Application Architecture Design
- The client tasked LiquidHub with defining a three-year roadmap to transform their IT strategy. Hoping to implement a Services Oriented Architecture SOA approach, the client engaged LiquidHub to execute on a current-state review and deliver IT infrastructure upgrade recommendations that would support this direction. Leveraging the LiquidHub Enterprise Services Transformation...
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- Skills Measurement for IT Talent - How Government Agencies Are Putting Commercial Best Practices to Work
- From April 22 - 29, 2002, the U.S. Office of Personnel Management OPM held its first IT Virtual Job Fair. The online skills measurement approach used in the IT job fair achieved some important goals. First, the measurement system supported a new competency-based approach to defining job qualifications. Traditionally, government...
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- Soul Deploys Cisco Equipment to Drive the $300 Million NSW Government Broadband Network
- Soul, a leading Australian telecommunications company, selected an array of advanced communications technologies and services from Cisco Systems as part of its contract to create an IP MPLS network for the New South Wales Government's $A300 million broadband project. Cisco has been selected to supply the 12000 Series Router, which...
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