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Afibel Improves Responsiveness of Call Center, Boosting Customer Satisfaction: Afibel is a catalog and telesales-retailer specializing in ready-to-wear clothing for older men and women. The challenge was to modernize the applications used by telesales staff at the call center to make it more user-friendly and raise customer satisfaction and reduce training time of telesales sales recruited on fixed-term contracts...; Tags: Telesales, Oracle Corp., Customer Satisfaction, Afibel, Sales Channel, Sales; Case studies

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