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- Adwell SoftPhone (exe)
- The Adwell SoftPhone can be used to call all other Adwell users of the SoftPhone or users who own Adwell equipment for free, with no cost ever. If you would like to use the Adwell SoftPhone to call regular telephones all over the world you can sign up for Adwell...
- Tags: Phone, Service, Adwell Outbound Service, Telecom & Utilities
- Software downloads 2006-07-26
Additional Resources
- Prevent outbound IP spoofing with the Cisco IOS
- Restricting outbound webaccess from DMZ is good tooRestricting outbound web access from DMZ is good too. That alone would have stopped the Code Red worm since the exploit can't go out and download the rest of the payload.
- Tags: NETWORKING, george_ou@..., Cisco IOS, Cisco Systems Inc., IP
- Discussion threads 2007-04-05
- Outbound scanning problem
- Have an NT server which is doing outbound scanning. We've found the system is attempting to contact Symantec Corporate AV clients. This software is not installed on this unit, so we're sure it is a virus/worm. Our ISP has disabled Internet access due to the amount of outbound...
- Tags: Microsoft Windows NT, Tools & Techniques, Servers, BarryVG
- Discussion threads 2007-06-08
- Outbound Focus: Maximizing Business Strategy Execution
- Are the contact strategies static and unchanging? Probably not. So, why should a person use an outbound system centered around calling lists that locks into a contact strategy - causing to waste valuable time and effort constantly manipulating lists in an attempt to maximize the number of people reached? Now,...
- Tags: Execution, Strategy, Management
- Webcasts
- Unwanted outbound mail queue in Exchange 2003
- I have an issue with my Exchange 2003 server that I'm in a quandry about. I have a constant stream of outbound mail that is queued to be sent to URL's that I'm certain we are not sending to. These are everything from Viagra to Japanese sites.All the mail has...
- Tags: Cyberthreats, Spyware, adware & malware, E-mail servers, Viruses and worms, SECURITY, dhegner@..., Microsoft Exchange Server 2003, malware
- Discussion threads 2007-06-27
- Tech Tip: Stop Exchange 5.5 from sending SMTP mail
- In some cases, you may need to prevent outbound SMTP mail while still allowing inbound SMTP mail. For example, a technical support service might want to receive e-mail inquiries that are answered only by telephone. ...
- Tags: Guest Contributor, E-mail Administration Tips Newsletter, SMTP, Microsoft Exchange 5.5 Server, E-mail, Internet, Online Communications
- Technical articles 2003-12-08
- Get Your Comp and Metrics Aligned to Create Meaningful Change
- Performance metrics for the customer service center as a whole must also be aligned with the new way of doing things. For a sales-oriented or hybrid call center, particularly one that is making outbound calls, profitability is the key factor, and metrics might include such things as outbound contacts per...
- Tags: Metrics, Sales Strategy, Call Centers, Sales Force Management, Customer Relationship Management (CRM), Sales, It Operations, Enterprise Software, Software
- White papers 2006-03-30
- A closer look at Windows Vista's two-way firewall
- I have finally decided to take a closer look at Vista's two-way firewall. In order to access Windows Firewall, click Start and type Windows Firewall. Vista's instant search cool feature will find it in no time and you are presented with the following mmc .As you can see, you have...
- Tags: Firewalls, Network security, Microsoft Windows Vista (Longhorn), Steven Warren, firewall, Microsoft Windows Firewall, Microsoft Windows, Microsoft Windows Vista, outbound rule, outbound traffic
- Blog posts 2007-08-27
- Why Your Organization Needs to Focus on Outbound Content: An Osterman Reseach White Paper
- For the most part, organizations in North America have almost universally deployed systems that protect against inbound threats, such as viruses, worms and spam. Far fewer organizations have deployed systems that monitor outbound content. However, the growing use of email and instant messaging, coupled with the growing variety of other...
- Tags: Organization, Monitors & Displays, Security, Hardware, Components
- White papers 2007-05-01
- Let "Change Management" Guide Your Center in the Evolution From Service to Sales
- The idea of transitioning from a 100 percent service-oriented customer service operation to one that handles a mix of service and sales or of inbound and outbound calls is one that many companies are considering. In general, they want to leverage the service contact to increase revenue, to add more...
- Tags: Customer Service, Change Management, Sales, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- White papers 2006-04-01
- A handy list of common ports used by Exchange
- You can reference this list to make appropriate firewall decisions in your organization. Here's a quick list of the common ports used by Exchange and some of its related services. You can reference this list to make appropriate firewall decisions in your organization. (Please note that...
- Tags: TCP, Scott Lowe MCSE, TCP/IP, NETWORKING, E-mail Administration Tips Newsletter
- Technical articles 2006-11-09
- unspecified outbound mail from exchange
- I have SonicWall spam filter which monitors out going mail I have what is called unspecified mail from my Exchange 2003 server. How can this be? Where would I start to look? I have ran several spy ware programs and nothing was found. I have relays but they show up...
- Tags: E-mail servers, nkeezer@...
- Discussion threads 2007-09-09
- Resilient Protection Lightens the Load for IT Department
- Georgia Southern is a Carnegie Doctoral-Research university providing the classic residential campus experience. The University wanted to prevent spam from shutting down email servers on a network with a highly active user base and reduce time spent battling spam, fighting denial of service attacks, and screening outbound email to isolate...
- Tags: Information Technology, Red Condor, Georgia Southern, E-mail, Cyberthreats, Spam, Online Communications, Security, Spam And Phishing
- Case studies 2007-08-24
- 10 ways to secure your Windows-based SMTP relays
- You can mitigate some of the security risks inherent in connecting to and from anonymous SMTP servers by using inbound and outbound SMTP relays. Here are 10 ways to reduce the risks. Organizations hosting their own mail services must accept incoming connections from anonymous SMTP servers on...
- Tags: SMTP, Server, Microsoft Windows, SMTP Server, E-mail, E-mail Servers, Security, Online Communications, Enterprise Software, Software
- Download resources 2005-12-13
- Internet Mail with Exchange 5.5
- I'm not very familiar with Exchange and am having trouble getting SMTP mail working properly.Server: WIndows NT SP6Clients: Combo of XP Pro and Win 98, all use MS/Outlook as e-mail clientInternet Mail: Verizon (no domain, e.g., an user's e-mail address is rick.stainless@verizon.net)All internal mailboxes work fine. I have an Internet...
- Tags: e-mail, Exchange, Microsoft Exchange 5.5 Server, server, SMTP, tom.greendyk@..., Verizon Communications Inc.
- Q&A 2004-10-15
- Applying Inbound Techniques to Outbound in Workforce Management
- Has the outbound operation been operating without clearly articulated or functioning workforce management goals? Is a person looking for ways to gain greater accountability and flexibility for himself or herself and the team? Workforce management technology can give the person the visibility needed to make informed decisions - driving improvements...
- Tags: Technique, Workforce Management, Recruitment & Selection, Human Resources
- White papers 2006-01-26
- The Increasing Importance of Accuracy and Speed in Detecting Outbound Call Responses: Avaya Proactive Contact Continues to Lead the Way With Enhanced Call Progress Analysis
- In today's fast-paced, competitive, consumer driven world, more and more businesses struggle with the fact that they aren't reaching live customers with enough frequency or consistency. Proactive outbound communications strategies help contact center managers leverage their investments by making their employees as productive as they can be. This paper describes...
- Tags: Avaya Inc., Analysis, Call Centers, Real Estate, Customer Relationship Management (CRM), Roi/Tco, It Operations, Business Operations, Enterprise Software, Software, Finance, Managerial Accounting
- White papers 2007-06-01
- Going Global: Approaches for Deploying a Distributed Outbound Solution
- A person has made the business decision to go global. He or she is ready to reduce the expenses by taking advantage of the available pool of low cost, skilled labor. This webcast will discuss different topologies for deploying a distributed outbound solution. Viewers will learn what effect the topology...
- Tags: Webcast, Topology, Person, Digital Media, Consumer Electronics, Personal Technology
- Webcasts
- IWBank Improves Service and Insight With Advanced Business Intelligence Capabilities
- Established in 1999, IWBank specializes in online banking and financial services. IWBank wanted to respond promptly to requests from bank customers and optimize customer service and marketing processes. The challenge was to ensure continuous monitoring of Service Level Agreements SLAs and verify achievement of marketing activities goals. IWBank implemented Oracle's...
- Tags: Business Intelligence, Customer Service, Oracle Corp., IWBank, Product Marketing, Customer Relationship Management (CRM), Marketing Research, Marketing, Enterprise Software, Software
- Case studies 2008-03-01
- Product Marketing Versus Product Management: An Overview and Comparison of Roles and Responsibilities
- Product Marketing and Product Management are two terms that are used in a variety of ways and definitions vary greatly across different companies. The easiest way to think about the difference between these two is to think of them as inbound and outbound. Inbound Product Management spends most of their...
- Tags: Product Marketing, Marketing Research, Marketing
- White papers 2003-10-03
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