TechRepublic Resources
- Adobe Systems Case Study: abn amro
- Ranked in 1999 as the world's sixth largest bank based on total assets, ABN AMRO has a presence in 76 countries and territories. ABN AMRO has traditionally conducted management training in stand-up classroom sessions using hardcopy materials. The bank began looking for a training solution that could be delivered without...
- Tags: ABN AMRO, Bank, Adobe Systems Inc., Training, Workforce Management, Human Resources
- Case studies
- abn amro Asset Management Banks on IT Service Management
- ABN AMRO Asset Management is one of the world's leading asset managers, looking after more than 175 billion euros (108 billion pounds sterling) from more than 30 locations around the globe. ABN AMRO Asset Management's search for an improved IT Service Management System began as a project managed by CMG...
- Tags: ABN AMRO, Bank, Information Technology, Axios Systems, ABN AMRO Asset Management, Asset Management, ITIL, Service Level Management, It Services, Operational Planning, Business Operations, It Operations, It service Management
- Case studies
- Novell Case Study: abn amro Bank, Capital Markets Group
- ABN AMRO Bank, headquartered in Amsterdam, is the 14th largest bank worldwide based on total assets. Supporting the treasury operations of the bank is the Capital Markets Group, located in ABN AMRO's North American headquarters in Chicago. In 1995, they decided to make the transition from Novell NetWare 3.12 to...
- Tags: ABN AMRO, Bank, Capital Market, Novell Inc., Financial Services
- Case studies
- Oracle Case Study: abn amro Bank
- Today's competitive retail banking market requires banks to provide personalized services to millions of clients. To do so, ABN AMRO Bank wanted to find ways to offer its products and services in every way its clients require - today and in the future. ABN AMRO Bank selected Oracle's PeopleSoft Enterprise...
- Tags: ABN AMRO, Bank, PeopleSoft Inc., Oracle Corp., Financial Services
- Case studies
- Case Study: abn amro and eGain
- ABN AMRO Services Company (AASC) supports the information technology needs of ABN AMRO in North America, primarily through Banking Applications and the Technology Infrastructure Operations Group. Following an extensive survey of its corporate customer base, AASC executives identified the need to improve online customer service. The solution to their service...
- Tags: ABN AMRO, eGain Communications Corp., Channel Management, Real Estate, Strategy, Marketing, Business Operations, Management
- Case studies
- Cisco Capital & ABN-AMRO: Creative Financing Solutions
- Cisco Capital provided a one-stop-shop for ABN-AMRO to upgrade their network environment with Cisco solution.
- Tags: ABN AMRO, Financing, Cisco Systems Inc.
- Webcasts 2005-07-08
- Decision Support: Dutch bank adopts MindAlign for secure global communication
- Learn about the tool ABN AMRO bought to facilitate text-based communication throughout its global financial markets network.ABN AMRO, a Dutch bank with operations throughout the world, needed a tool to facilitate text-based communication throughout its global financial markets network. Conventional instant messaging couldn’t provide the security and archiving capabilities required...
- Tags: Currency & Foreign exchange, Financial accounting, Suzanne Thornberry, decision support, MindAlign, ABN AMRO, financial
- Technical articles 2002-09-05
Additional Resources
- Leading Asset Manager Creates Single Global Customer View for Improved Account Management
- ABN AMRO Asset Management (AAAM) is the separately organised investment management division of ABN AMRO Bank. It has a global network of offices, offering a range of services to institutional and private clients. However, each office used a different system for recording customer interaction, which meant it was difficult for...
- Tags: Asset, Accenture Ltd., Account Management, Microsoft Corp., Asset Manager, ABN AMRO Asset Management, Sales Strategy, Asset Management, Sales Force Management, Enterprise Software, Sales, Operational Planning, Business Operations, Software
- Case studies
- 2-Layer BPM: Oracle's Unique Strategy Towards Exceptional Agility and Business Process Efficiencies
- This CNET white paper explores the unique concept of 2-layer Business Process Management (BPM) supported by Oracle's Service-Oriented Architecture (SOA) offering, and its successful implementation at ABN AMRO, a global financial services company.
- Tags: Strategy, Business Process, Oracle Corp., SOA, Service-Oriented Architecture (SOA), Operational Planning, Web Services, Business Process Automation, Financial Planning, Middleware, Enterprise Software, Software, Business Operations, It Operations, Finance
- White papers 2008-03-31
- Mortgage.com Replaces Contact Center Application and Fulfillment System and Captures and Processes More Customers
- The Mortgage.com division of ABN AMRO, a large international bank, is an online mortgage broker that needed a contact center solution to meet the daily challenges of its market segment, which is characterized by highly volatile interest rates and sharp price competition. The solution Mortgage.com chose was the CallCenter@nywhere multi-channel...
- Tags: Mortgage.com, Contact Center, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies
- CRM: Dream or nightmare?
- By Larry DignanPeruse any recent survey of CIOs and you could conclude that the letters "CRM" are the Holy Grail for corporations, promising to smooth customer relations and improve the bottom line. If only it were always true.Studies released in the last few weeks show that a large number of...
- Tags: Customer relationship management (CRM), Enterprise software, CRM
- Technical articles 2004-11-09
- Should your business cut the telco cord?
- Although I often work with enterprise-level companies thatspan the globe, my own IT consulting and tech writing business is a small one.Like other small businesses, we have been taking advantage for quite some timeof the cost savings and other benefits of VoIP. A few years ago, had to maintain three...
- Tags: Deb Shinder, telephone, VoIP
- Technical articles 2006-08-18
- Curmudgeon
- Curmudgeonblog rootLanguage Upgrade - 10 thingsAs a curmudgeon, I have fixed prejudices as can be seen in my blog http://prejudicecity.blogspot.com/ .Apart from hatred of the inventor of the plastic fork, my prejudices extend mainly to:Sloppy uneducated English in technical and IT-related forumsThoughtless repetion of tired jokesThought avoided repetition of religious beliefs...
- Tags: Desktops, Bob G Beechey, Apple Macintosh, Apple Inc., PC, RAM, virus, blog
- Discussion threads 2006-05-13
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