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workforce management (4,256 results)
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- Hosted VoIP for the SMB Distributed Workforce
- A distributed workforce is one that extends beyond the confines of a traditional single office environment. The term may refer to any number of organizational arrangements. Smaller businesses want and often need this kind of flexibility and competitive advantage, but have fewer resources than their enterprise counterparts. They have to...
- White papers 2007-10-01
- Central Lakes College Targets Women for IT Careers
- Ron Houle can see into the future. As the Instructional Technology Coordinator for Central Lakes College in Brainerd, Minnesota, he recognized even before Microsoft Windows 2000 was released that it would become the pervasive platform for business. "Industry is going to grab a hold of this and they are going...
- Case studies
- Utah Department of Workforce Services Cuts Backup Times, Increases Productivity, and Speeds Data Recovery With HP StorageWorks Virtual Library System
- The Utah Department of Workforce Services had a tape backup system that was causing the department a variety of problems. The department performed backups over the weekend, but because backups to tape are slow, backups often ran over into Monday morning, using vital bandwidth and affecting employee productivity. Additionally, it...
- Case studies
- Placing People at the Center of CRM
- CBI Group is a human resources consulting and outsourcing company driven by customer demand and input. Fifty percent of CBI Group's workforce operates remotely, either from home offices or client sites. ACT, CBI's existing contact management system, could not support this virtual workforce, so CBI management began evaluating web-based systems...
- Case studies
- From Tactical to Strategic: The Workforce Optimization Maturity Model
- Asking about the maturity of a contact center is certainly a delicate matter. But it is a question that has to be asked. This webcast explores a maturity model that gives a person new insights into his or her own organization and explores how the person can make his or...
- Webcasts
- Interview With Travelocity: Workforce Optimization (WFO) Best
- Industry analysts project that the global WorkForce Optimization WFO market will reach $1 billion in 2006. The following four technology segments that comprise WFO are becoming the focal points of successful centers and thriving enterprises: Call Recording, Workforce Management, Performance Management and e-Learning. Through this webcast the viewer will learn...
- Webcasts
- Optimizing IT: Peopleclick and Mercury
- Founded in 1997, Peopleclick provides workforce solutions to help enterprises efficiently build and manage a productive, diverse workforce. Measuring the success of a hosted application service with 250,000 users and seven million hits per day requires a business-centric approach to IT. If applications don't perform according to customer service levels,...
- Case studies
- How to Align Personnel Capability With Business Strategy: Evaluating and Measuring Workforce Capability (Part II)
- In the two-part seminar series, the presenter introduces participants to a capability-rather than competence-based paradigm of managing human capital. This requires a novel conceptual framework focused on what individuals ARE rather than what they HAVE such as competencies. The presenter uses methods validated in social-science to introduce measurements of social-emotional,...
- Webcasts
- How to Align Personnel Capability With Business Strategy: Evaluating and Measuring Workforce Capability (Part I)
- In the two-part seminar series, the presenter introduces viewer to a capability-rather than competence-based paradigm of managing human capital. This requires a novel conceptual framework focused on what individuals ARE rather than what they HAVE such as competencies. The presenter uses methods validated in social-science to introduce measurements of social-emotional,...
- Webcasts
- How Avaya IP Telephony Solutions Are Helping Grant Thornton LLP Deliver Uncompromising Client Support
- Grant Thornton LLP is the U.S. member firm of Grant Thornton International, one of the seven global accounting, tax and business advisory organizations. The company wanted to increase competitive advantage and client satisfaction by empowering a large, mobile professional services organization with the tools needed to deliver highly responsive and...
- Case studies
- Comprehensive Spyware Protection of Your Remote and Mobile Workforce
- The workforce is increasingly mobile. Laptops often connect to various un-trusted networks, which exposes them to spyware and targeted threats. The result is a high rate of infection on mobile computers which in turn can share their infection with the corporate network when they return. No one is safe from...
- Webcasts
- Cisco Case Study: McMillan Binch, LLP Profile
- Founded in 1903 and headquartered in Toronto, McMillan Binch, LLP provides a wide range of legal services to corporate and financial services clients in Canada, the U.S., and abroad. The company wanted to provide a dynamic, highly mobile workforce with access to networked legal information and communications tools. They also...
- Case studies
- Securing the Mobile Workforce: Best Practices for Protecting Your Road Warriors
- This webcast discusses the best practices for ensuring that mobile employees can safely conduct business from the road without compromising critical data security. More and more employees are working from remote locations - including the home, airports, customer sites and hotspots - and this trend is expected to grow exponentially....
- Webcasts
- Essentials for Mobile Computing in Healthcare
- This webcast explains the key steps needed to successfully deploy and manage a mobile healthcare workforce.
- Webcasts
- Mobilizing Pepsi's Workforce
- The webcast will provide details and lessons learned from ELEVEN's development of an innovative mobile workforce application for Pepsi.
- Webcasts
- Connected Workforce: How Mobility Is Changing
- In this webcast, you will learn how mobility is fundamentally changing the face of business by allowing workers to communicate and work together on the move. The webcast shows how mobility will affect the biggest change in work practices since the industrial revolution.
- Webcasts
- Empowering a Distributed Workforce With Office XP and the Windows 2000 Platform
- Heerema Marine Contractors HMC provides engineering, transportation and installation services to the oil and gas industry at sea, focusing on deepwater construction projects. The company required an agile, secure IT environment to give its distributed workforce the ability to access project data any time and any place, enhance communication and...
- Case studies
- Microsoft Webcast: How to Create Value for Your Business With Windows Mobile
- Microsoft Windows Mobile-based solutions enable businesses to empower their mobile workforce quickly, making it cost-effective and easier for employees to be more productive. Mobile-based solutions provide access to up-to-date information through familiar applications and solutions on mobile devices, allowing a workforce the same productivity when mobile as is available at...
- Webcasts
- Growing Beyond Wires
- Verb Exchange Inc. is a communications solution company that simplifies access to voice, wireless, fax, e-mail and web-based communications for people on the move. With a mobile workforce spanning Canada and the United States, Verb Exchange needed to equip its staff with new tools to manage its growing customer base...
- Case studies
- Training Top Call Center Employees
- TechnoMerica, a nonprofit workforce development organization based in Houston, Texas, has a mission. Its charter is to close the information technology divide by delivering technology access, awareness and training to people in the disadvantaged communities it serves, providing them with economic empowerment through job and career preparation. Chief among the...
- Case studies
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