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- Spyder Active Sports and OneNeck IT Services: Pushing the Limits of High Performance
- Spyder Active Sports is the largest ski-specialty brand in the world. When a company offers to pay its IT outsourcing provider more money in return for more services, and the provider not only refuses the offer but its service levels continue to go downhill, it's time to look for a...
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- Digex Uses Commerce Server 2000 to Reduce Time-to-Market and Increase Flexibility for Hosted Application Services
- Digex, Inc. is a leading provider of Web and application hosting services for some of the world's foremost companies that rely on the Internet as a critical business tool. Digex needed comprehensive e business infrastructure to build and manage scalable hosted solutions for its thousands of Web servers, effectively manage...
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- HP Case Study: Rogers Communications, Inc.
- Rogers Communications Inc., is a diversified Canadian communications and media company engaged in four primary lines of business. The company needed to launch an innovative new mobile business solution for field service and sales organizations; manage IT costs to match growth of new revenue stream; and eliminate the burden of...
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- Application Service Provider Improves Operations and Customer Service
- YourASP is an Australian Application Service Provider ASP that hosts applications and offers Internet services to its customers. The company needed to: improve its ability to host and service a large number of Web sites and applications; deliver operational efficiencies that reduce costs; simplify the management of its user accounts...
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- Web Hosting - The Hidden Dangers
- In common with a large number of organisations, Sea Containers Ltd chose to use the services of a third party for their web hosting. To begin with, the relationship with the ISP Provider was reasonable, but a series of small scale and easily overlooked issues started to arise. Suddenly the...
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- Ornis Increases Growth Rate by More Than 20 Percent With IBM Service Management Initiative
- Meeting service-level targets is essential for any IT organization. But for Application Service Providers ASPs who bet their businesses on providing uninterrupted services, it can mean the difference between success and failure. As a result, Ornis, one of France's leading ASPs, is breaking new ground in its approach to Service-Level...
- Case studies
- Ensim Corporation, Improves Customer Service With Soffront CRM
- Ensim Corporation, California-based global leader in Web-hosting automation solutions, is positioning itself to become a major player in the software industry. But along with dramatic growth comes challenges, unless a company has conscientiously prepared in advance. The challenge was to improve customer service even with dramatic customer growth - without...
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- Government Systems Integrator Chooses EM7 to Provide Proactive Service Level Management for Mission-Critical IT Service Delivery
- As part of its secure managed hosting services for federal and commercial clients, such as the US Department of State, Computer Technologies Consultants CTC monitors and manages customer equipment in its data center for 24/7 availability of applications and web sites. The Data Center Manager at CTC needed a better...
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- Intel Arms Diginiche's Octopz With Performance
- Bringing 3D images to life was Diginiche's forte when it opened its doors nine years ago. Its powerful 3D content won awards for organizations like the Museum of Television in Toronto, which used Diginiche's online product demonstration expertise to create a virtual museum of antique televisions. While searching for a...
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- SAVVIS to Deploy Cisco Catalyst 6500 in Its Global Network and Hosting Infrastructure
- SAVVIS, Inc. is a leading global provider of managed and outsourced IT services that focuses exclusively on IT solutions for businesses. SAVVIS is a recognized leader in managed hosting services and their customers trust them to support their most demanding and mission-critical applications. SAVVIS' goals include reducing capital and operational...
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- Expert Strategies for Reducing the Risks of an SaaS Relationship
- With promises of strong return on investment, low overhead and rapid application deployment, Software as a Service SaaS and Application Service Provider ASP solutions have begun to skyrocket in popularity. Solutions for customer relationship management, payroll, human resources, and many more are now available on-demand. But as compelling as...
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- Application Service Provider Moves From Linux to Windows, Cuts Downtime 95 Percent
- HR-ease offers its online human resources management tool in an Application Service Provider ASP hosting model. When a third party began hosting the computers for the solution, the solution became unreliable, and customers couldn't access their applications and data. The problems arose because the Windows-based servers that HR-ease executives thought...
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- Building a Secure Environment for Deploying Remote Application Services
- If a company's vital Web applications are not instantly available and consistently reliable, clients will quickly take their business elsewhere. UK based Attenda Ltd., IT managed service provider to companies such as EasyCar, Harrods, Avis, Reed, Microsoft, Mercedes-Benz, and Sun Microsystems, is well aware of this. Attenda was founded in...
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- Managed Hosting Company Rebuilds Service Platform to Meet Changing Business Needs
- Data Return, in Irving, Texas, offers managed hosting of Web sites and Web-based applications for more than 200 customers. The company's original business model focused on standardized solutions, and so did the original version of its service delivery platform, digitalOps 1.0. However, customers began requesting customized solutions. With digitalOps increasingly...
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- Secure-24 Brings High Security and Performance to Hosting Customers
- Secure-24 provides information security and managed hosting solutions for companies who need a reliable, high-quality hosting alternative to in-house solutions. The company focuses on serving security-conscious, data-driven companies, such as financial institutions, healthcare, tier I and II automotive suppliers, as well as OEMs. High performance and high availability are paramount...
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- CA SupportBridge Connects EarthLink Customers to High Quality Support
- Atlanta-based EarthLink Inc. EarthLink has earned an award-winning reputation for outstanding customer service and its suite of online products and services. EarthLink customer care technicians operate in locations around the globe. Customer contact centers worldwide work with customers subscribed to a range of services including dial-up, high-speed, voice, web hosting,...
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- Push, Inc. Uses Trend Micro ScanMail to Maintain Quality of Service
- Push, Inc. is an Application Service Provider ASP in Santa Barbara, California. It provides Customer Relationship Management and email services to about 20 mid-market companies. Because Push is an ASP, its servers are physically inaccessible to users. The company's primary source of infection is electronic mail. "Melissa, 'I Love You,'...
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- Online Group Travel Solution Provider Adds Spyware Protection to Its Multilayered Security Arsenal
- A successful application service provider, Groople provides its customers with an easy-to-use online tool for booking group travel. Keeping the company's Web servers online is crucial for maintaining its reputation as well as ensuring customer satisfaction, maximum revenues, and continued corporate growth. Groople initially chose Trend Micro based on its...
- Case studies
- ERP Software Provider Offers Added Value to Customers Through Application Hosting
- Made2Manage Systems has established a thriving business providing Enterprise Resource Planning ERP software to small and midsize manufacturers. The company's current flagship product is a client-server application, but demand has been increasing for a hosted solution. After exploring available options, Made2Manage Systems discovered that the Microsoft Solution for Windows-based Hosting...
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- Highly Managed Hosting Service Supports Dramatic Growth of Web-Centric Company
- Learning.com delivers educational products for the kindergarten through eighth grade market exclusively on the Web. As technology has moved into the mainstream classroom curriculum, demand for the company's services has skyrocketed. In the past two years, student users have increased from 650,000 to 1.5 million, and with a new assessment...
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