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- Railway Ticketing Agency Improves Performance and Eases IT Management
- Voyages-sncf.com is the online travel agency for the Societe Nationale des Chemins de fer Francais SNCF, a public enterprise that operates rail services for passengers and freight throughout France. With more than 9 million Web site visitors a month, Voyages-sncf.com needed to ensure that its ticketing Web site is available...
- Tags: IT Administration, Performance, Agency, Information Technology, Voyages-sncf.com, Advertising & Promotion, Web Site Development, Strategy, Servers, Marketing, Internet, Management, Hardware
- Case studies 2008-05-01
Additional Resources
- SNCF Gets on Track With BMC Remedy
- SNCF, France's railway administration, provides passenger and freight transportation services throughout the country. SNCF wanted to provide a more accessible help desk service for its employees by moving from a mainframe application to a client/server solution. SNCF deployed BMC software for its solution and implemented BMC Remedy Action Request System...
- Tags: BMC Software Inc., Remedy Corp., SNCF, It Management, Transportation, Help Desk, It service Management, It Operations
- Case studies 2006-10-01
- SNCF Gets on Track With Remedy
- SNCF, France's railway administration, is a critical part of the country's infrastructure, providing passenger and freight transportation services throughout the country. When SNCF decided to provide a more accessible help desk service for its employees by moving from a mainframe application to a client/server solution, the Lille office selected the...
- Tags: BMC Software Inc., Client-server, Remedy Corp., SNCF, Transportation, Help Desk, Call Centers, Mainframes, Servers, It Management, It Operations, Hardware, It service Management
- Case studies
- SNCF Improves Customer Satisfaction and Loyalty With Customer Relationship Management Solution
- SNCF, the European rail transport leader, manages more than 320 million passengers each year and 135 million tons of freight. SNCF wanted to ensure multi-channel (internet, telephone, etc.) and multi-product management within SNCF's loyalty programs and provide teleconsultants with a comprehensive view of clients. The challenge was to implement targeted...
- Tags: Oracle Corp., Siebel Systems Inc., Customer Satisfaction, CRM, SNCF, Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Sales, Enterprise Software, Software
- Case studies 2007-11-01
- Productive Partnership in Challenging Times at Havas Voyages in France for SAP R/3 Solution and Supporting Infrastructures
- Havas Voyages represents Thomas Cook AG in France as the leading leisure travel retailer with 420 outlets and turnover close to ? 1 billion. The company had a 3-year window to replace all core business systems and invited Capgemini to help specify, design and deploy solutions to meet current and...
- Tags: Partnership, Capgemini, SAP R/3, SAP AG, Havas Voyages, Enterprise Resource Planning (ERP), Business Structures, Enterprise Software, Software, Finance
- Case studies 2007-01-01
- French Railway Firm Enhances Loyalty and Improves Revenues With New Solution
- French state-owned railway company Societe Nationale des Chemins de Fer Francais SNCF is one of Europe's biggest land transportation companies. In the face of increased competition, SNCF wanted to build on its success with a customer loyalty programme based on a Siebel 7.7 Customer Relationship Management CRM application. The company...
- Tags: Revenue, Accenture Ltd., Microsoft Corp., Microsoft Windows Server 2003, Data Mining, Servers, Databases, Operating Systems, Microsoft Windows, Software, Enterprise Software, Data Management, Hardware
- Case studies
- French National Railway Connects With Customers on the Desktop
- SNCF Societe Nationale des Chemins de Fer, France's national railway company, is charged with operating freight and passenger rail services, including the TGV high-speed passenger train service. SNCF wanted to promote its online services in conjunction with major line expansions between Paris and other cities planned for June 2007. With...
- Tags: Microsoft Corp., Passenger, Microsoft Windows, Productivity, Desktops, Digital Security, Operating Systems, Software, Hardware, Security
- Case studies 2007-06-08
- Doulber Gold (sit)
- In a world filled with monster guards, menacing bats, crushing boulders, blazing lava and a labyrinth of caves An ant with a funny name emerges, energized, and ready to combat the latest elements. Yes. Doulber is here. He has tricky targets to tackle, secret levels to uncover, diamonds to unearth....
- Tags: Labyrinth, Diamond, Doulber, Team Management, Management
- Software downloads 2005-05-06
- Zeppelin 3D (exe)
- Over a hundred years ago, Count Ferdinand von Zeppelin revolutionized air travel with his impressive airship. The Zeppelin became one of that eras most popular ways to travel. The Airship Zeppelin 127 (LZ 127) was the most successful airship of the time. In its two most spectacular voyages, it circled...
- Tags: 3D, Camera
- Software downloads 2007-06-11
- Voyage Distance (msi)
- Voyage Distance is an assistant to your work by integration of voyage planning, voyage monitoring, FFA routes. Just input your ports on your voyage, Voyage Distance plan your routes. All your voyage grouped into your workspace. The status of the routes in your workspace, can be monitored real-time on map....
- Tags: Map, Workspace, BoLooMo, Voyage Distance, Productivity
- Software downloads 2008-09-01
- Expect the unexpected
- There was a ripple of consternation around my team this week. I was dispatched to look at a printer that was apparently freezing up after just a few pages. The type of printer was one that doesn't normally give us much trouble, apart from wearing out after a very long...
- Tags: Board, Coin, Printers, Corporate Governance, Hardware, Peripherals, Business Operations, Corporate Law, Jeff Dray
- Blog posts 2008-05-09
- Kyocera printer & HP-UX 10.20
- Hi,We have been blessed with the replacement of all the laser printers throughout the company. Hurrah. Kyoceras replacing HPs Except ...Somehow, think it was a sales rep, users have got the impression that they will be able to pull paper from different trays when theyprint from Unix to the new...
- Tags: HP-UX, Kyocera Wireless Corp., linux, printer, Skidoggeruk, tray, Unix
- Q&A 2004-10-07
- This plot is patent-pending
- Okay, I leave town for a few days and you folks let another pox against rational intellectual property law metastasize into the ideasphere: Some idiot wants to patent literary plots. Okay, let's review. The basic premise behind all reasonable intellectual property law is the difference...
- Tags: Patent, Star Trek, Plot, Patent Law, Intellectual Property, Research & Development, Business Operations, Jay Garmon
- Blog posts 2005-11-07
- Geek Trivia: Five for (Saturn) five
- Thirty-five years ago -- May 14, 1973 -- saw the end of an era: The last Saturn V rocket ever to fly was launched from Cape Kennedy. By almost every measure, the Saturn V was the most powerful rocket ever to fly. The Soviet N-1 was a bit wider, and...
- Tags: Earth, NASA, Moon, Rocket, Apollo, S-IVB, Corporate Communications, Recruitment & Selection, Benefits, Strategy, Marketing, Human Resources, Workforce Management, Management, Jay Garmon
- Blog posts 2008-05-13
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